Citizens Advice responds to failure of Avro and Green energy suppliers
22 September 2021
Citizens Advice in its role as the official watchdog for energy consumers has responded to Ofgem’s announcement about the failure of two suppliers.
Citizens Advice urges government against Universal Credit cut as energy prices surge
20 September 2021
Amid soaring energy prices, Citizens Advice is urging the government against a cut of £20-a-week to Universal Credit.
Citizens Advice: Seven things to check if you’re at risk of redundancy
17 September 2021
With the furlough scheme due to end on 30 September, Citizens Advice has set out your essential checklist if you’re facing redundancy.
‘Perfect storm’ warning as MPs set to debate Universal Credit cut
15 September 2021
The failure of Utility Point and People’s Energy leaves more than half a million customers facing uncertainty, says Citizens Advice
14 September 2021
Citizens Advice in its role as the official watchdog for energy consumers has responded to Ofgem’s announcement about the failure of two suppliers.
Government “failed to learn lessons” of previous energy efficiency schemes, says Citizens Advice
08 September 2021
Citizens Advice in its role as the official watchdog for energy consumers has responded to the National Audit Office’s report into the Green Homes Grant.
One in 10 Buy Now Pay Later shoppers have been chased by debt collectors
03 September 2021
One in 10 Buy Now Pay Later shoppers have been chased by debt collectors, rising to one in eight young people, Citizens Advice is warning.
2.3 million will be pushed into the red by Universal Credit cut
26 August 2021
New research from Citizens Advice lays bare the potential impact of a cut to Universal Credit this October.
Decarbonisation of 29 million homes at risk due to significant gaps in net-zero plans
25 August 2021
It’s currently too complicated for people to adapt their homes for net zero and too often things go wrong. That’s the message today from a major coalition of consumer and industry groups in an open letter to the Prime Minister.
CMA ruling on energy network appeals is a “good result” for consumers, says Citizens Advice
11 August 2021
Citizens Advice, in its role as the official consumer watchdog for energy consumers, has responded to the Competition and Markets Authority’s (CMA) provisional findings on appeals by some energy networks (transmission and gas distribution companies) against their price control, known as RIIO-2.
Universal Credit cut: Everything you need to know
06 August 2021
Over the coming weeks, people claiming Universal Credit will receive notifications about a cut to their benefits this autumn. Benefits experts at Citizens Advice, which is campaigning against the cut, set out what this means for claimants.
Citizens Advice warns of perfect storm of energy bill rises and Universal Credit cut
06 August 2021
New analysis from Citizens Advice shows how rising energy bills will coincide with Universal Credit cuts this autumn, creating a perfect storm for families. The charity’s research is released as Ofgem announces £X rise in default tariffs and £X increase for prepayment meter customers.
Citizens Advice sounds the alarm on parcel delivery market as ten people have parcels lost or stolen per minute
30 July 2021
Citizens Advice is calling for fines for delivery companies as new research finds five and a half million (one in ten) people have had a parcel lost or stolen in the last year.
Price cap extension is essential to protect consumers, says Citizens Advice
23 July 2021
In its role as the official consumer watchdog for energy, Citizens Advice has responded to the BEIS Energy Retail Market Strategy for the 2020s, including an extension of the energy price cap framework.
Citizens Advice reacts to Ofcom's announcement on affordable broadband
22 July 2021
“Broadband is essential for the way we live today. People struggling to afford it shouldn't be penalised simply because their provider isn't one of the few firms offering a cheaper tariff.
Decision to row back on sick pay commitment “could not come at a worse time” says Citizens Advice
20 July 2021
Citizens Advice has responded to news that the government will drop its commitment to abolishing the lower income limit on sick pay.
Back to the workplace: Your rights if you’ve been working from home
09 July 2021
With guidance to work from home set to end from 19 July, Citizens Advice sets out your need to knows if you’re asked to return to your normal workplace.
Witness Service supports 52,000 witnesses despite Covid challenges
06 July 2021
Despite the significant challenges posed by the pandemic, the Citizens Advice Witness Service supported almost 52,000 witnesses to give evidence in criminal courts in the last year. The figures are from a report detailing the impact of the service, released today.
Worst energy suppliers five times more likely to provide inaccurate bills than the best ones, Citizens Advice research reveals
25 June 2021
There is now a huge chasm between the customer service levels of the best and worst energy suppliers in Great Britain. This is according to the latest edition of Citizens Advice’s energy star rating which ranks domestic suppliers based on customer service.