Citizens Advice responds to Chancellor's announcement on cost-of-living measures
26 May 2022
Citizens Advice responds to the Chancellor's measures on the cost-of-living crisis
Citizens Advice responds to inflation figures
18 May 2022
Energy company customer service plummets at “worst possible time”, says Citizens Advice
08 April 2022
Energy suppliers’ customer service standards are plummeting as bills soar. This is according to the latest Citizens Advice energy star rating table released today.
Energy efficiency measures the “major missing piece” of the government’s energy strategy says Citizens Advice
07 April 2022
Citizens Advice, the official watchdog for energy consumers, has responded to the government’s Energy Security Strategy.
Citizens Advice crisis support record broken again in March
31 March 2022
Ahead of tomorrow’s rise in the energy price cap, Citizens Advice has for the third month in a row broken its bleak record for providing crisis support.
More than 14 million unable to afford October’s energy hikes
18 March 2022
New research published today by Citizens Advice shows predicted £145-a-month hikes to energy costs in October could mean one in four adults - equivalent to 14.5 million people - will be unable to afford their bill.
One in 12 now using Buy Now Pay Later to cover essentials
11 March 2022
One in 12 people turned to Buy Now Pay Later (BNPL) to cover basic costs - such as food and toiletries - in the last six months, Citizens Advice has found.
Royal Mail fails to deliver for the second Christmas running
17 February 2022
Almost 15 million people (28%) were left waiting for post over the Christmas period, Citizens Advice reveals. Of those, over half (54%) reported going at least a week without letters.
“Red alert” warning as more turn to Citizens Advice than at any point since pandemic began
02 February 2022
More people are seeking one-to-one support from Citizens Advice than at any point during the pandemic showing the pressures facing households before energy price rises kick in this April.
“Is there anything I can do to save money on my energy bills?” Citizens Advice and Energy Saving Trust offer tips amid the cost of living crisis
31 January 2022
Ahead of the expected rise in the energy price cap, Citizens Advice and Energy Saving Trust have teamed up to explain why bills are increasing, what steps people can take to save money and what support is available to anyone who is struggling.
Two Post Offices lost every week finds Citizens Advice
28 January 2022
“Am I eligible?” Citizens Advice top tips on support available for people struggling
19 January 2022
The welfare safety net is there to support all of us when we are struggling to make ends meet. So to help hard up households, Citizens Advice’s experts answered the top 5 most commonly searched for benefits eligibility questions on the charity’s website last year.
Together Energy collapse adds to a sky-high bill for customers, warns Citizens Advice
18 January 2022
Citizens Advice, in its role as the official watchdog for energy consumers, has responded to Ofgem’s announcement about the failure of Together Energy.
Soaring price cap set to leave energy bills as a proportion of benefits levels at ‘generational high’
13 January 2022
Citizens Advice calls on government to provide one-off grant this April to support families on the lowest incomes with their energy bills.
“Reform is urgently needed”, Citizens Advice responds to Ofgem’s latest proposals for energy market
15 December 2021
In its role as the official watchdog for energy consumers, Citizens Advice has responded to Ofgem’s proposals to reform the retail energy market announced today.
Plan B: what are your employment rights?
13 December 2021
With renewed guidance to work from home if you can set to come into force in England from 13 December, Citizens Advice sets out everything you need to know about your workplace rights.