Millions of pounds held up every month due to delays in PIP reviews
15 August 2023
Disabled people are missing out on an estimated £24 million every month because of delays to Personal Independent Payment reviews
15 August 2023
Disabled people are missing out on an estimated £24 million every month because of delays to Personal Independent Payment reviews
24 July 2023
Increasing numbers of mortgage holders are unable to make ends meet as their essential costs soar and interest rate rises start to bite.
11 July 2023
Deceptive online retail tactics lead to 8.5 million people buying something they didn’t want, need or came to regret.
30 June 2023
Almost one in three of us (15.7 million people) were hit by post delays in the last month, according to new research for Citizens Advice that shows how post delays continue to plague consumers.
26 June 2023
The charity says this is welcome news for consumers, with the price cap on second class letters ensuring basic post products remain affordable.
02 June 2023
Citizens Advice responds to the Financial Conduct Authority's announcement on a ban on debt packagers from receiving referral fees.
25 May 2023
More support needed despite falling energy bills, says Citizens Advice
25 May 2023
Parcel delivery scams are by far the most common scam faced by the public so far this year. That’s according to new research from Citizens Advice released today as part of its Scams Awareness campaign.
18 May 2023
As many as one million people cut off their broadband in the last year as the cost-of-living crisis left them unable to afford internet access, according to new research from Citizens Advice.
15 May 2023
Citizens Advice says Ofcom must take strong enforcement action, including possible fines. Anything less risks sending a message that continually letting customers down is okay.
15 May 2023
The charity says it’s time for Ofcom to act, not just on the poor results from this quarter, but to address years of failings
11 May 2023
The number of people helped by Citizens Advice hit a record high during the first four months of 2023.
25 April 2023
Citizens Advice responds to the new Bill to crack down on rip-offs, protect consumer cash online and boost competition in digital markets.
24 April 2023
The charity says firms are still moving at a snail's pace. As they only have to offer these tariffs on a voluntary basis, they clearly aren’t incentivised to promote discounts.
18 April 2023
Citizens Advice responds to the new Ofgem Code of Practice on force fitting of prepayment meters
30 March 2023
People of colour continue to pay hundreds of pounds more each year for their car insurance compared to white people, according to Citizens Advice research.
22 March 2023
New analysis from Citizens Advice reveals how bailiffs are breaking the rules on a massive scale and raking in huge fees, all while driving people into deeper hardship
17 March 2023
The charity warns that Ofcom must now hold Royal Mail to account and not let the company get away with this level of failure.