Outreach Adviser/Trainee

Position: Outreach Adviser/Trainee

Location: Leeds City Centre & Community Venues

Closing date: 29 May 2024

Job title:
Outreach Adviser/Trainee

Location:
Leeds City Centre & Community Venues

Salary:
£24,294 - £31,364 p.a. (dependent upon experience)

Salary pro rata:
Yes

Hours per week:
21 hours per week

Type of contract:
Permanent

Closing date for applications:
29/05/2024

Closing time:
10:00

Interview date:
03/06/2024

Link to job pack for application and/or an email address that candidates can contact for more information:

https://citizensadviceleeds.org.uk/working-for-us/

Citizens Advice Leeds is working for a fairer society where people are free from the effects of poverty and injustice. We are a local charity helping over 30,000 people a year to resolve financial, housing, employment and other legal issues. If you’d like to join our team helping service users find solutions to their problems, we have a number of opportunities open to qualified and trainee candidates.

As an Outreach Advice Worker you will join our established team delivering advice sessions at partner venues in Leeds, including GP surgeries, building society offices and other community venues, as well as via telephone and digital channels. You will play a key role in ensuring our clients receive good quality advice, including carrying out benefits checks, assisting with applications and appeals, and contributing to team rotas and targets. Strong communication skills and the flexibility to be able to work in a variety of community settings are some of the key attributes needed for this role.

Applications are invited from motivated candidates looking for a career development opportunity in the advice sector. As a trainee you will develop the skills to deliver advice over the phone and online, covering a range of subjects including energy, welfare rights. If you can offer enthusiasm and a desire to learn, strong IT and communication skills, we’re offering training and support to enable you to achieve full competence in 6-8 months.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.