|
This information applies to England, Wales, Scotland and Northern Ireland
If you've got a complaint about the fundraising activities of a charity or other fundraising organisation, you may be able to complain to the Fundraising Standards Board (FRSB).
The FRSB is a voluntary watchdog for fundraising in the UK. Charities who are members of the FRSB must follow the Codes of Fundraising Practice. If they don't follow the Codes, you can complain to the FRSB, as long as you have complained to the charity first.
The FRSB can only deal with certain types of complaints about charities or fundraising organisations. These include complaints about a fundraising event, such as a charity ball or a charity run. They can also deal with complaints about the way in which a member organisation asks you for money – for example through a newspaper advert, a TV commercial or a fundraiser asking for donations on the street or on your doorstep.
Not all charities are members of the FRSB. If a charity isn't a member, it doesn't have to follow the Codes and you can't complain about them to the FRSB.
In England and Wales, to find out whether a charity is an FRSB member and how to go about making a complaint, go to the FRSB website at:  www.frsb.org.uk/england.
In Scotland and Northern Ireland, go to: www.frsb.org.uk/Scotlandnorthernireland.
|
