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Why is this important?
A to Z index - C
Cable television
Cancer
Capital (assets which could provide you with an income)
- Housing benefit
- Income support
- Income tax on income from capital
- Jobseeker's allowance
- Legal aid - effect of capital on eligibility
- Pension credit
- Universal Credit calculation - checking capital
- See also: Savings
Car boot sales
Care homes
- Benefit cap - exemption
- Care homes
- Community care services
- Personal Independence Payment - when you can't get it
- Television licences - reduced fees for residential care or sheltered accommodation
- Veterans of the Armed Forces
Care orders
Carers
- Assessments for carers
- Carer's allowance
- Grandparents - advice and support for grandparents with caring responsibilities
- Habitual residence test for carers of children of EEA nationals
- Time off work to care for dependents
Carer's allowance
Car hire
- Accidents abroad
- British Vehicle and Rental Leasing Association
- Extra charges have been added to your bill
- Flight-Plus holiday - rules giving you extra protection
- Holiday flights booked with hotel or car hire - your rights if a company goes out of business
- Holidays - car hire - top tips
- Package holiday services
- Parking ticket for a car used or owned by someone else
Car insurance
- Abroad - insurance for driving abroad
- Accident was not your fault
- Accidents involving a stolen vehicle
- Accidents involving untraced or uninsured drivers
- Another insurer approaches you to settle a claim - what to do
- Automatic renewal of insurance
- Car insurance - general
- Claiming on your insurance
- Claims against you, or claiming against the other driver
- Continuous insurance enforcement - obligation to insure a vehicle even if it is not in use (unless SORN declared)
- Cover notes
- Credit hire companies - the accident was not your fault
- Holidays - car hire
- Motor Insurers' Bureau
- Motorcycle insurance
- Police checks on insurance
- Possessions stolen from a car
- Travel abroad
- Uninsured vehicles - keeping an uninsured vehicle off road
- Uninsured vehicles - seizure by police
- Write off - checking whether a car you bought has been written off by an insurance company
- Written off - your car is an insurance write off following an accident
Carpets
Car repairs
- See: Garages
Cars
- Abroad - car accidents
- Abroad - insurance for driving abroad
- Bills - disputing a garage bill
- Buying a car - should you buy new or used
- Buying a new car
- Changing your mind after agreeing to buy a car
- Cost of repairs or service
- Cost of repairs or servicing - decision tree
- Damage to your car while at a garage
- Documents for the car you bought are missing
- Faulty car - the car you bought is faulty
- Finding a garage to repair or service your car
- Garage finder - find a garage in the UK approved by Motor Codes
- Insurance
- Loss of your car while at a garage
- Motor industry organisations and codes of practice
- Part-exchange - you change your mind about buying a car
- Quality of repairs or service
- Selling a car - how to avoid becoming a victim of crime
- Selling a car privately
- Selling a car to a dealer or trader
- Spare parts used by garage during repair or service
- Theft of your car while at a garage
- Time taken to carry out repairs or service
- Unroadworthy car - the car you bought is not roadworthy
- Vehicle adaptations for disabled people
Cash
- Lost or stolen money abroad
- Sending cash and valuables safely through the post
- Transferring money abroad
Catalogues
CCJ
Central heating
- See: Heating
Cesspools
Change of circumstances
- Benefit cap and housing benefit
- Child maintenance when the Child Maintenance Service has arranged payments under the 2012 scheme
- Council Tax Reduction
- Personal Independence Payment
Chargeback scheme
Charge cards
- Charge cards
- See also: Credit cards
- See also: Store cards
Charging order
Charities
- Charity Commission
- Complaints about fundraising
- Fundraising Standards Board
- Tax reliefs on gifts to charity
Chat rooms
Checklists
- Consumer complaint - checklist of what to put in a letter
- Consumer court case - preparing for the hearing
- Event tickets - checklist before you buy
- Letter to raise a grievance at work - checklist of what to include
Cheques
Child abuse
Child benefit
Childcare
- Armed Forces - financial help for members of the Armed Forces, veterans and dependants
- Childcare tax credit
- Childcare vouchers
- Help with costs
Child maintenance
- Applying to the Child Maintenance Service to arrange child maintenance under the 2012 scheme
- Arrears - negotiating a repayment schedule if you owe maintenance under the 1993, 2003 or 2012 schemes
- Arrears - negotiating a repayment schedule if you are owed maintenance under the 1993, 2003 or 2012 schemes
- Arrears - part payment in full and final settlement if you owe maintenance under the 1993, 2003 or 2012 schemes
- Arrears - part payment in full and final settlement if you are owed maintenance under the 1993, 2003 or 2012 schemes
- Arrears - third party deductions from benefits under the 1993, 2003 or 2012 schemes
- Arrears - what to do if you are late with payments or do not pay child maintenance under the 1993, 2003 or 2012 schemes
- Arrears - what to do if you are owed child maintenance under the 1993, 2003 or 2012 schemes
- Arrears - writing off arrears under the 1993, 2003 or 2012 schemes if you are owed maintenance
- Arrears - writing off arrears under the 1993, 2003 or 2012 schemes if you owe maintenance
- Challenging a Child Maintenance Service decision under the 2012 scheme - overview
- Change of circumstances when the Child Maintenance Service has arranged payments under the 2012 scheme
- Child maintenance - overview
- Child Maintenance Options Service - help with drawing up a family-based arrangement
- Collect and Pay service - Child Maintenance Service collection of payments under the 2012 scheme
- Death - arrears recovery from an estate under the 1993, 2003 or 2012 schemes
- Deductions from bank and building society accounts under the 1993, 2003 or 2012 schemes
- Deductions from benefits under the 1993, 2003 or 2012 schemes
- Deductions from wages under the 1993, 2003 or 2012 schemes
- Direct Pay under the 2012 scheme
- Disputing you are the father under the 2012 child maintenance scheme
- Driving disqualification for failing to pay maintenance under the 1993, 2003 or 2012 schemes
- Eligibility for child maintenance to be arranged by the Child Maintenance Service under the 2012 scheme
- Enforcement - overview
- Existing schemes from 1993 and 2003 - when the schemes will close and what happens if you are already on these schemes
- Family-based arrangements
- How the Child Maintenance Service calculates child maintenance under the 2012 scheme
- How to get child maintenance under the 2012 scheme
- Income and calculating child maintenance payments under the 2012 scheme
- Information needed from the parent who must pay child maintenance under the 2012 scheme
- Information needed when applying to the Child Maintenance Service under the 2012 scheme
- Liability orders under the 1993, 2003 or 2012 schemes
- Moving from the 1993 or 2003 schemes to the 2012 scheme
- Number of children included in calculation of child maintenance under the 2012 scheme
- Parent who has to pay child maintenance works abroad - 2012 scheme
- Parent with day-to-day care for children under the 2012 scheme
- Payment methods under the 2012 scheme
- Prison sentence for refusing or neglecting to pay maintenance under the 1993, 2003 or 2012 schemes
- Qualifying children under the 2012 scheme
- Rates under the 2012 scheme
- Refunds if DNA test proves a man is not the father of the child under the 2012 scheme
- Residence rules under the 2012 child maintenance scheme
- Responsibility for paying child maintenance under the 2012 scheme
- Review of child maintenance calculation under the 2012 scheme
- Shared care for children and child maintenance calculation under the 2012 scheme
- Shared care for children under the 2012 scheme
- Splitting child maintenance between one or more people under the 2012 scheme
- Tracing the parent who must pay child maintenance under the 2012 scheme
- Universal Credit - exemption from claiming Universal Credit in pathfinder areas if you are paying child maintenance
- Variations - applying for a variation under the 2012 scheme
- Variations - grounds for a variation under the 2012 scheme
- Variations - what to think about before asking for a variation under the 2012 scheme - overview
- What happens after an application is made to the Child Maintenance Service under the 2012 scheme
- Who has to pay child maintenance under the 2012 scheme
Children
- Advertising to children - banned practices and unfair trading
- Benefits for children
- Birth certificates
- Changing a name
- Child maintenance - qualifying children under the 2012 scheme
- Child maintenance calculation - number of children included in the calculation under the 2012 scheme
- Child maintenance under the 2012 scheme
- Children in local authority care
- Children in need - local authority services
- Children's Commissioner for Wales
- Civil partnership breakdown and children
- Costs of raising children - guidance
- Death of a child and claiming benefits
- Education organisations
- Employment
- Free milk and vitamins - health benefits
- Grandparents - advice and support about contact with grandchildren
- Home school agreements
- Inheritance if there is no will
- Living together - relationship breakdown and children
- Marriage breakdown and children
- Neighbour disputes
- Parental responsibility in opposite-sex couples
- Parental responsibility in same-sex couples
- Rights
- Rights in Wales
- Welsh language helplines
- See also: Young people
Child support
- See: Child maintenance
Child tax credit
- Appeals
- Child tax credit
- Civil penalty for causing an overpayment
- Complaints about poor service
- Fraud
- Free school meals
- Frequently asked questions
- Overpayments
- Payment into bank accounts
Child Trust Fund Cymru
Chiropractic
Christmas
Christmas bonus
Cigarettes
Cinema
- See: Films
Citizens Advice Consumer Service
Civil Aviation Authority
Civil Legal Advice
Civil Legal Advice Helpline
Civil legal aid
Civil partnership
- Bereavement benefits
- Changing your name
- Civil partnership for same-sex couples
- Ending a civil partnership
- Entry requirements for foreign nationals coming to the UK to enter into a civil partnership
- Inheritance if there is no will
- Living together and civil partnerships - legal differences
- Parental responsibility
- Paternity leave
- Retirement pension
- Rights to the home when relationship ends
- Tax allowances and amounts
Civil recovery
Civil rights
Claim forms
- Consumer problems - arbitration - how to fill in the claim form
- Consumer problems - filling in the claim form before court action
Claimant commitment
Claims assessors
Clocking
Clothing
- Budgeting loans for clothing
- Problems with clothes
- School uniforms and clothing grants
- Video about your consumer rights
Codes of practice
- ABTA (Association of British Travel Agents)
- AITO (Association of Independent Tour Operators)
- British Parking Association
- British Pest Control Association
- Consumer problems - arbitration under the code of practice
- Direct Marketing Association
- Direct Selling Association
- Distance selling
- Doorstep sales
- Electricity marketing
- Electricity suppliers
- Energy suppliers - face-to-face marketing code of practice
- Gas marketing
- Gas suppliers
- Green Deal
- Internet and broadband connection speed
- Motor Cycle Industry Association code of practice
- Motor industry organisations and codes of practice
- Painters and decorators
- Roofing
- Water companies
Cohabitation
- See: Living together
Cold weather payments
Commonhold
Common travel area
Communication and Internet Service Adjudication Scheme (CICAS)
Communications
Community care
- Assessment of needs
- Charging for services
- Complaints about services
- Direct payments
- Entitlement to services
- Inspections of community care services
- Provision of services
- Support for older people to stay in their own home
Community Health Councils
Community support officers
Community transport
Companies
- Address - obtaining registered office address of limited company
- Companies House offices
- Complaining about a limited company that has ceased trading
- Complaining about a sole trader or partnerships that have ceased trading
- Finding out if a trader has stopped trading
- Limited company has gone into administration, receivership or liquidation - your options
- Problems contacting a trader
- Taking court action against a trader
Compensation
- Armed Forces - compensation for people injured while serving in the Armed Forces
- Bank goes out of business
- Benefits and social security - complaints about poor service
- Broken delivery appointments - claiming compensation
- Broken energy company appointments - claiming compensation
- Broken water company appointments - claiming compensation
- Civil recovery for compensation for alleged theft or negligence
- Criminal injuries compensation
- Distance sales - compensation for goods which don't arrive or arrive late
- Employment tribunals
- Flight delayed or cancelled
- Flight overbooked - claiming compensation
- Food poisoning caused by unsafe or poor quality food bought in a shop
- Gas or electricity goes off - claiming compensation
- Holiday contracts - independent travellers - compensation for breach of contract
- Holidays
- Injuries and accidents
- Injury caused as a result of having a service done - claiming for loss
- Personal injuries
- PhonepayPlus
- Post - damaged, lost or late delivered mail - how to claim compensation
- Service done badly - claiming compensation
- Sewer flooding - compensation from the water company
- Small claims procedure
- Special compensation schemes
- Taxation of compensation payments
- Train journey - delay or cancellation - claiming compensation
- Train journey -delay or cancellation - claiming compensation if you have a season ticket
- Uninsured/untraced drivers - compensation for victims
- Vets - compensation for negligence or misconduct
- Water companies - claiming compensation if the guaranteed standards are not met
- Water supply interruptions
Competitions
Complementary and Natural Healthcare Council
Complementary medicine
- See: Alternative medicine
Computer games
- See: Video games
Computers
- Buying a computer
- Online scams - top tips for avoiding them
- Phishing - spam e-mails and fake websites
- Repairs
- Scams - how your computer can be used to access your personal details to steal your money and identity
- Service agreements
- Television licences and TV enabled computers
- Viruses, spyware, ransomware and scareware scams to steal your money and identity
- Wi-fi eavesdropping to steal your money and identity
Concessionary fares
- Armed Forces - financial help for members of the Armed Forces, veterans and dependants
- Disabled people - concessionary fares schemes
- Older people
- Young people - concessionary fares schemes
Concessions
Conditional sale
- Buying on credit
- Conditional sale
- Ending a hire purchase or conditional sale agreement - template letter
Consent
- Internet or broadband services - switching provider without your consent
- Telephones or mobile phones - switching service provider without your consent
- Television services - swtiching provider without your consent
Consent orders
Conservatories
Constructive dismissal
- See: Dismissal
Consular offices
Consumer complaints
Consumer contracts
- Business to business contracts
- Cancelling a distance sale contract when the cooling-off period does not apply
- Cancelling a distance sale contract within the cooling-off period
- Cancelling a doorstep sale contract
- Capacity to contract
- Distance sale - how a contract is made
- Distance selling
- Doorstep sales
- Energy contracts explained
- European Union - buying goods in another EU member state
- Express terms
- Goods bought in another EU member state
- Implied terms
- Intention to make a contract
- Internet and broadband - cancelling your service contract
- Internet and broadband contracts - terms and conditions have changed
- Mental capacity - cancelling a contract made by someone with learning difficulties or a mental health problem
- Mobile phone contract complaints
- Mobile phone contracts
- Offer, acceptance and consideration
- Parties to a contract
- Telephones and mobile phone contracts - terms and conditions have changed
- Telephones and mobile phones - cancelling your service contract
- Television subscriptions - cancelling your service contract
- Television subscriptions contracts - terms and conditions have changed
- Terms and conditions - express and implied terms
- Time - making time of the essence to prevent delays
- Unfair terms in consumer contracts
- When consumer contracts are made
- Who can make a contract
- Written, silent and verbal contracts
Consumer Council for Water
Consumer Direct
Consumer organisations
Consumer problems
- Arbitration in consumer complaints - how an arbitrator decides the outcome of a complaint
- Carpets
- Clothes
- Complaining about a limited company that has ceased trading
- Complaining about a sole trader or partnerships that have ceased trading
- Complaining by phone
- Complaining to an ombudsman
- Complaints - talking to the trader
- Consumer court case - preparing for the hearing
- Court action - what to consider before taking a trader to court
- Electrical appliances
- European organisations that help with consumer complaints
- Evidence to support your complaint
- Expert opinion
- Finding out if a trader has stopped trading
- Fridges and freezers
- Furniture
- Gas appliances
- Getting another opinion (informal opinion)
- Hire purchase agreements
- Letter before action - letter to trader about faulty goods
- Letter before action - writing to the trader before court action
- Limited company has gone into administration, receivership or liquidation - your options
- Reporting a problem to Trading Standards
- Reporting a problem to Trading Standards in the Channel Islands or the Isle of Man
- Shoes and other footwear
- Small claims - court rules
- Small claims - filling in the claim form
- Small claims - how the court decides what to do with the case
- Small claims - how the trader can respond to a claim form
- Small claims - returning the claim form and paying the court fees
- Small claims - starting a court claim
- Small claims - the court hearing
- Tracing a trader
- Trader cancels a service
- Trader has gone into administration or liquidation - template letter
- Trader is not responding to your complaint
- Trading Standards - problems they can help with
- Where to get another opinion
- Written complaints
- Written complaints - checklist of what to put in a letter
Consumer rights
- Buying goods and services from an overseas seller in Europe - rights and options
- Buying goods and services from an overseas seller outside Europe - rights and options
- Buying goods at an auction
- Distance selling regulations
- Seller - does the seller have the rights to sell
- Video about your consumer rights
Consumers
- Banks and building societies - problems
- Charities - complaints about fundraising
- Charity Commission - complaints about charities
- Credit cards - extra protection when buying goods or services
- Disability discrimination
- Frequently asked questions about consumer affairs
- Fundraising Standards Board - complaints about charities
- Saving money on household bills, shopping and leisure activities
- Small claims
Contact
- Children in care - contact
- Civil partnership breakdown - contact with children
- Cohabitation breakdown - contact with children
- Grandparents - advice and support about contact with grandchildren
- Marriage breakdown - contact with children
- Relationship breakdown - contact with children
Continuous insurance enforcement
Contraception
Contracting in/out
Contracts of employment
Contractual maternity pay
- See: Maternity pay
Contractual sick pay
- See: Sick pay
Contributions
Controlled Legal Representation
Cooling-off period
- Cancelling an insurance policy
- Distance sales - cancelling an order within the cooling-off period
- Distance sales - cooling-off period when you want a service to start straight away
- Distance sales - when does it apply
- Doorstep sales - cancelling a doorstep sale
- Goods - how long is the cooling-off period when you buy goods in a distance sale
- Green Deal
- Holiday club agreement - cancelling within the cooling-off period
- Holiday club agreements
- Internet and broadband - cancelling your service contract
- Services - how long is the cooling-off period when you buy services in a distance sale
- Telephones and mobile phones - cancelling your service contract
- Television subscriptions - cancelling your service contract
- Timeshare agreement - cancelling within the cooling-off period
- Timeshare agreements
Copyright
Coroners
Corporal punishment
Costs
- See: Legal costs
Council tax
Council tax benefit
- Benefit changes from April 2013 - what the changes mean
- Replacement by Council Tax Reduction from April 2013
Council Tax Reduction
- Appealing to the Valuation Tribunal for Wales
- Applicable amount - how it is worked out
- Applying - when to apply
- Applying in advance
- Applying on behalf of someone who cannot act for themselves
- Asking the local authority to reconsider their decision
- Backdating an application
- Change of circumstances
- Complaints and appeals
- Council Tax Reduction - overview
- Council Tax Reduction replacing council tax benefit from April 2013
- Couples - who should apply
- Decision by the local authority and appealing a decision
- Eligibility
- Extended payments
- Income and how it is treated for people classed as pensioners
- Income and how it is treated for people not classed as pensioners
- Non-dependant deductions
- Personal allowance
- Premiums
- Students
- Temporary absence from the home
Council Tax Support
Council tenants
- Bedroom calculator for social housing tenants whose home is larger than they need
- Disabled tenants - alterations
- Exchanging council accommodation
- Finding council accommodation
- Housing benefit cuts if your social housing is considered too big for you
- Introductory tenants
- Problems with council tenancies
- Repairs
- Right to buy
- Right to Repair scheme
- Rights of council tenants
- Tenancy agreements
Counterfeit goods
Countryside
County court
County court judgments (CCJ)
- Changing a court judgment for debt
- Creditor takes you to court for debt
- Setting aside (cancelling) a court order for debt
Court fees
Court judgments
Court orders
Courts
- Alternatives to court
- Bailiffs - stopping court action
- Cases dealt with by different courts
- Court-based dispute resolution when ending a civil partnership
- Court-based dispute resolution when ending a marriage
- Court-based dispute resolution when ending a relationship of living together
- Debt - disputing a debt when the credit lender takes you to court
- Disrepair in rented accommodation - taking legal action against your landlord
- Financial help for representation at court
- Jury service
- Mortgage arrears - legal action by mortgage lender
- Mortgage arrears - preparing for a possession hearing
- Welsh - the right to use the Welsh language in court
- Young people
Credit
- Age restrictions
- Buying on credit
- Cancelling a credit agreement
- Checklist - what to look for when choosing credit options
- Credit agreements
- Credit reference agencies
- Credit scoring
- Debt
- Disputing a debt
- Disputing a debt - checking whether a credit agreement is valid
- Disputing a debt taken out when under pressure, suffering from mental illness or learning difficulties, or under the influence of alcohol or drugs
- Disputing a debt - taking action
- Distance selling of financial services
- Equal liability
- Equal liability - letter to credit provider claiming equal liability
- Fraud prevention
- Frequently asked questions about credit
- Getting the best credit deal
- Identity theft (frequently asked questions)
- Islamic mortgages
- Refusal of credit
- Shopping around for credit deals
- Terms and conditions of a credit deal
- Types of credit
- See also: Credit cards
Credit agreements
- Buying on credit - extra protection
- Conditional sale agreements
- Credit sale agreements
- Distance sale - cancelling an order
- Hire purchase agreements
- Mail order credit agreements
- Regulated hire purchase agreements
- Store accounts
Credit cards
- Abroad - using a credit card abroad
- Balance transfers
- Buying on credit - extra protection
- Chargeback scheme
- Charges for late payment
- Choosing and applying for a credit card
- Complaining about a credit card provider
- Credit card cheques
- Credit cards - introduction
- Credit limits
- Credit rating
- Distance sale - card used without your permission
- Equal liability
- Extra protection when buying goods and services
- Fraud
- How credit cards work
- Insuring a credit card
- Interest on purchases
- Lost or stolen cards abroad
- Repayments - difficulty paying off a credit card
- Statements
- Stopping a credit card payment
- Store-linked credit cards
- Withdrawing cash on a credit card
- See also: Charge cards
- See also: Store cards
Credit notes
Credit sale
Credit unions
Criminal injuries
Criminal Injuries Compensation Authority
Criminal legal aid
Criminal record
Crisis loans
Critical illness insurance
- Critical illness insurance
- Insurance claim is refused because you didn't give relevant information (material facts)
CTR
Currency
Cyberbullying
Cyclists
- See: Traffic accidents