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Why is this important?
A to Z index - B
Baby bonds
- See: Child Trust Fund
Babysitting
Bailiffs
- Bailiffs get into your home
- Bailiffs' powers
- Complaints about bailiffs
- Fees and charges
- Letting bailiffs into your home
- Parking fines - enforcement by bailiffs
- Sale of seized goods
- Seizing goods
- Stopping bailiff action
- Stopping bailiffs from entering your home
- Types of bailiff
- Use of bailiffs to reclaim priority debts
- Vehicles seized by bailiffs
- What bailiffs can and cannot take from your home
Bank holidays
Bankruptcy
Banking and building society services
- Bank accounts
- Bank goes out of business - compensation
- Basic bank accounts
- Benefits - payment into bank accounts
- Card payment - stopping a credit or debit card payment
- Cash machine problems
- Changing your bank or building society
- Charges
- Cheques
- Children and young people
- Compensation if a bank or building society goes out of business
- Complaints about banks or building societies
- Direct debits
- Financial Ombudsman Service - complaints about providers of financial services
- Freezing a bank account to pay creditors
- How bank accounts work
- Identity theft
- Information for people with learning disabilities
- Joint accounts
- Living together and civil partnership - financial rights and responsibilities
- Living together and marriage - financial rights and responsibilities
- Lost cards and cheque books
- Mortgages - finding the best mortgage deal
- Overdrafts
- Overpayments into a bank account
- Power of attorney - managing someone's financial affairs
- Problems with banking services
- Savings accounts
- Security and fraud
- Service standards
- Stolen cards and cheque books
- Transferring money abroad
- Welsh language helplines
- See also: Money transfer
Battered women
- See: Domestic violence
Beaches
Bedroom tax
- See: Housing benefit
Benefit appeals
- Personal Independence Payment - appealing to an independent tribunal
- Personal Independence Payment - disputing and appealing a decision - overview
- Universal Credit - appealing to an independent tribunal
- Universal Credit - disputing and appealing a decision - overview
Benefit cap
- Benefit cap
- Benefit changes from April 2013 - overview
- Housing benefit - exemptions
- Housing benefit - overview
- Housing benefit - what you can do
- Housing benefit - which benefits are included
- Universal Credit - exemptions
- Universal Credit and the benefit cap - which benefits are included
- Universal Credit calculation - effect of benefit cap
Benefit rates
Benefits
- Abroad - claiming benefits for sickness or disability when living overseas
- Abroad - claiming benefits when moving abroad (Frequently asked questions)
- Advance payment of benefit
- Appeals
- Armed Forces - financial help for members of the Armed Forces, veterans and dependants
- Benefit cap
- Benefit changes from April 2013 - overview
- Benefit changes from April 2013 - what the changes mean
- Benefit changes from April 2013 - will you be worse off
- Benefits for people of pension age
- Benefits for workers coming to the UK from abroad (Frequently asked questions)
- Bereavement benefits
- Bereavement benefits (frequently asked questions)
- Child trust fund (frequently asked questions)
- Children's benefits
- Civil penalty for causing an overpayment
- Coming from abroad and claiming benefits - the habitual residence test
- Complaints about poor service
- Dealing with the financial affairs of someone who has died
- Disability benefits
- Dismissal - effect on benefits
- Domestic violence (frequently asked questions)
- Education benefits
- EEA nationals already claiming benefits and habitual residence test
- Employment and support allowance
- Fraud
- Frequently asked questions about benefits
- Health benefits
- Housing benefit
- Increasing your income
- Information in British Sign Language
- Jobseeker's allowance
- Maternity benefits
- Maternity benefits (frequently asked questions)
- Mortgage costs - benefits giving help towards mortgage costs
- National insurance contributory benefits
- Older people - benefits for sickness or disability (frequently asked questions)
- Payment into bank accounts
- Pension credit
- Personal Independence Payment - disputing and appealing a decision - overview
- Personal injuries - deduction of benefits from compensation
- Power of attorney - managing someone's financial affairs
- Prisoners' entitlements
- Redundancy
- Retirement - benefits and other help for people on a pension (frequently asked questions)
- Returning to work - benefits and other help (frequently asked questions)
- Sickness benefits
- Sickness benefits (frequently asked questions)
- Taxation of benefits
- Unemployment benefits (Frequently asked questions)
- Universal Credit - disputing and appealing a decision - overview
- What benefits can I get?
- Widowers' benefits
- Widows' benefits
- Young people
Bereavement
- Benefits (frequently asked questions)
- Benefits for bereaved spouses and civil partners
- Organisations for the bereaved
- What to do after a death
Bereavement Register
Bereavement Service
Betting
Bicycles
Bills
- Electricity bills
- Gas bills
- Mobile phone bills
- Phone bills
- Solicitors bills
- Water bills - paying
- Water bills - problems
Bird flu
- See: Flu
Birth certificates
- Adoption - accessing your birth certificate if you were adopted
- Birth certificates
- Registering a birth
- Transsexual people
Birthdays
Bisexual people
Blindness
- Articles for the Blind service - help with mail
- Tax allowances and amounts
- Telephone and television equipment and services for disabled people
- Television licence - concessions
- Voting procedures
- See also: Disability
Blue badge scheme for disabled drivers
- Abroad - using the badge in Europe
- Application for a blue badge is refused - appealing the decision
- Applying for a blue badge
- Eligibility for a blue badge
- Extra concessions for blue badge holders
- Overview
- Parking tickets
- Using a blue badge
- Visitors to UK and use of blue badge
Boarders
Body piercing
Borrowing
- See: Credit
Borrowing money
British Citizenship
- Habitual residence test for British citizens returning to the UK after a prolonged absence abroad
- Help with immigration/British citizenship problems
British Parking Association
Broadband
- Bills - disputing a bill
- Bills - problems with paying your bill
- Bills - who is responsible for paying the bill
- Broken or faulty equipment
- Cancelling your service contract
- Choosing an internet service provider
- Communication and Internet Service Adjudication Scheme (CISAS)
- Complaining to the ombudsman
- Connection speed - code of practice
- Contract terms and conditions have changed
- Disconnection - advice for vulnerable people
- Disconnection - reasons for disconnection and getting reconnected
- Disconnection - threatened with disconnection because you are behind with paying your bills
- Installation delays
- Migrations Authorisation Code - switching service provider
- Mis-selling of a service
- Previous service provider is still billing you after switching
- Repairs to service - delays
- Slamming - switching service provider without your consent
- Switching service provider
- Switching service provider - top tips
Brochures
- Holiday brochure price is different to the price charged
- Holiday didn't meet the brochure description
Budgeting
Budgeting loans
Builders
- Builder hasn't done the work you asked for
- Builder is harassing or threatening you
- Cowboy builders - how to spot a rogue trader
- Employing a builder or other trader - top tips
- Federation of Master Builders
- National Federation of Builders
- OFT home improvement information for businesses
- Problems with builders - professional organisations
- TrustMark search for traders in your local area
- Trustworthy traders - finding a trader you can trust
Building
- Build Assure scheme operated by Federation of Master Builders
- Builder hasn't done work you asked for
- Building guarantees and warranties
- Building guarantee schemes
- Buildmark scheme opertated by National House Building Council
- Call-out charges
- Chartered Institute of Building
- Cost - you are charged more than you expected
- Goods supplied and fitted by different traders - problems
- Goods supplied with building work - case histories of problems
- Goods supplied with building work - problems
- Holiday spoiled by building work
- More work needs doing than first agreed
- OFT home improvement information for consumers
- Overview of building work and home improvements
- Paying a deposit
- Poor quality building work - template letter of complaint to builder
- Poor quality building work - what you can do
- Problems with building work on a property you bought from someone else
- Safety when doing building work or landscaping
- Sub-contractors - problems with work done by sub-contractors
- Unsafe and dangerous building work
- Work is taking too long
- Work is taking too long - how to complain
Building societies
Bullying
Bursaries
Business rates
Businesses
- Consumer contracts - protection for businesses
- Consumer protection for businesses
- Finding out if a trader has gone into administration, liquidation or receivership
- Name and address of a business - how to find
- Problems contacting a trader
- Starting your own business - HMRC guidance
- Taking court action against a trader
- Telephone, internet, broadband and TV - threatened disconnection because you are behind with paying your bills
Bus services
- Bus services in London - making a complaint
- Bus services outside London - making a complaint
- Disabled people - access rights
- Disabled people - concessionary fares schemes
- Free bus travel for older or disabled people
- Older people - concessionary fares schemes
- Penalty fares
- Young people - concessionary fares schemes
- See also: Public transport