The information in this website is for general guidance on your rights and responsibilities and is not legal advice. If you need more details on your rights or legal advice about what action to take, please contact an adviser or solicitor.
For help on choosing and using a solicitor, go to ‘Using a solicitor’ in Adviceguide.
To find a solicitor or other legal adviser in your area, you can use the Community Legal Advice (CLA) Legal Adviser Directory. Go to the CLA website at: www.communitylegaladvice.org.uk.
You can also get information about legal advisers by phoning CLA on: 0845 345 4 345.
Citizens Advice (the operating name of The National Association of Citizens Advice Bureaux) has tried to ensure that the information on this website is accurate. However, Citizens Advice will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Citizens Advice endeavours to provide a service of the highest quality; however, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of adviceguide.org.uk.
Citizens Advice assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Citizens Advice of the linked website or any association with its operators. Further, Citizens Advice has no control over the availability of the linked pages.
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Citizens Advice is committed to safeguarding your privacy, while providing a high quality of service. Citizens Advice will treat your personal information as confidential and your details will not be given or sold to anyone.
We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.
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| Cookie name | Purpose | Expires |
| __utma | Used to determine unique visitors to this site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.† | 2 years from set/update |
| __utmb | Used to establish and continue a user session with this site.† | 30 minutes from set/update |
| __utmc | Used to determine whether or not to establish a new session for the user.† | At end of session |
| __utmz | Stores the type of referral used by a visitor to reach this site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within this site. The cookie is updated with each page view to this site.† | 6 months from set/update |
| ANONID | Anonymous session cookie | When the user exits the browser |
| citaStyleJS | Stores user's text size preference | 1 year |
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| testSessionCookie | Stores user's login session | When the user exits the browser |
*cookie - a bit of information kept on a user's computer.
† For more information on Google Analytics tracking: http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html
For more on how cookies work and can be managed: www.allaboutcookies.org
When you provide Citizens Advice with personal information, for example, when using the feedback form, we take steps to ensure that your information is treated securely.
Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.
Note: This privacy policy only covers this website www.adviceguide.org.uk; other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.
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