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Why is this important? The information we provide differs between countries. To get information for your country, please select from the dropdown.

Can I get a deposit back if I cancel my order?

This information applies to England, Wales, Scotland and Northern Ireland

You may be able to get your deposit back if it was put down as part-payment. You should remember that the trader is entitled to compensation because you have broken the agreement for goods or carrying out a service so keeping part or all of the deposit might be reasonable if the trader has spent money based on your order.

If you change your mind and it seems reasonable for the trader to keep the deposit because they have already spent money based on your order then you do not have to pay any more than the amount of the deposit.

Deposits can be refunded if the trader has not kept their side of the agreement or if you and the trader agree beforehand that the deposit would be returned in particular circumstances.

For more information on problems with goods, see Common problems with products.
For more information on problems with services, see Common problems with services.

Other Frequently asked questions about consumer affairs: