Problems paying your energy bills

If you are struggling to pay your energy bills, take steps to sort out the problem as soon as possible.

This page explains what you should do if you are having trouble paying your bills or if you are threatened with disconnection.

This content applies to Wales

What you should do if you’re having trouble paying your energy bills or are in debt to your energy supplier.

What you should do if your energy supplier is threatening to disconnect you because of arrears.

Letter to negotiate a debt repayment with an energy supplier.