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Getting your gas or electricity connected

If your home isn't connected to the gas or electricity network, you won't be able to get a gas or electricity supply until you get connected.

The company which provides a connection and maintains supply infrastructure is known as a gas transporter or distribution network operator for electricity. They're separate from the companies which supply the gas or electricity.

This page explains how to get your home connected to the gas or electricity network.

Top tips

Help with connection and installation costs

If you're on a low income you may be entitled to get help with the costs of connection or installation from the Social Fund. Contact your local Jobcentre Plus to find out if you're eligible.

To find your nearest Jobcentre Plus go to the GOV.UK website at: www.gov.uk

In Northern Ireland, find your nearest Jobcentre Plus at www.nidirect.go.uk

The Gas Transporter (GT) for your area may have a scheme which can help you with the costs of a connection. To find out how to contact a GT go to the Ofgem website at www.ofgem.gov.uk.

Asking for a connection

To get connected, contact the gas transporter (GT) or distribution network operator (DNO) for electricity. Or you can go directly to your preferred supplier. If you contact the GT or DNO directly, you will need to choose a supplier as well.

You can request a connection over the phone, on the internet or by letter. If you request the connection over the phone it is a good idea to confirm the request in writing as well.

You will need to provide the following information:

  • your address
  • what type of user you are – home (domestic) or business
  • the date you want the supply to start
  • whether the connection is temporary or permanent.

Some energy supply companies can arrange a connection for you. They are likely to charge a fee for this, in addition to the charge for the work carried out on the connection. Your company may have a scheme which can help you with the costs of a connection, so it’s worth asking.

Choosing a supplier

After you've contacted the distributor or transporter, you need to choose which company you would like to supply your gas or electricity. You should do this in good time before you want the connection to take place, in order to avoid delays.

Connection to the gas or electricity networks

The distributor or transporter will provide you with a quote for the cost of the work to connect your home. When you accept the quote, you have a contract with the company and they will arrange to carry out the work. You'll usually have to pay at this stage.

How long it takes will depend on how much work they have to do. For example, it might take longer if the company needs access to neighbouring properties or to close a road to make the connection.

The supplier should arrange to install a meter at the property as well. Once the work has all been carried out, the installers will carry out tests to ensure it is safe.

There may be some elements of the work that can be carried out by a third party contractor. These will be shown on your quote.

Connection costs

You will be charged for being connected to the gas or electricity network. If the price changes after the quote, you may be able to dispute the bill. When you accept the quote, try to note any conditions about changes to the price.  

Next steps

Citizens Advice

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