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Different ways of buying
Your rights differ depending upon how you buy something.
You may buy something on credit, online, by mail order, by phone. You may also buy on your doorstep, at a boot sale or from a private or overseas seller.
Find out more about these ways of buying in this section.
This content applies to Wales
Buying goods and services on credit or by debit card
Buying by internet, mail order or phone
Buying at auction
Private sales and car boot sales
Know your consumer rights
Videos about your consumer rights.
Buying on the doorstep
Buying abroad
Goods bought in a sale - your rights
Your rights if you bought goods at a reduced price in a sale, including what happens if you change your mind and faults that were pointed out to you by the seller.