Adviceguide
The Adviceguide website is the main public information service of Citizens Advice, providing people with round-the-clock access to CAB information on their rights - including benefits, housing and employment, and on debt, consumer and legal issues.
We aim to empower people by providing them with the information they need to solve their own problems and to signpost them to appropriate advice when necessary. Adviceguide helps you to have a better understanding of your rights and entitlements, and also to take the first steps in resolving your problems.
The information in this website is for general guidance on your rights and responsibilities. If you need more details on your rights or legal advice about what action to take, please contact an advisor or solicitor.
For help on choosing and using a solicitor, go to ‘Using a solicitor’ in Adviceguide.
For details of solicitors and legal services in your area, visit the online directory of the CLSdirect website (run by the Legal Services Commission).
Where appropriate, you are clearly directed to additional sources of expert advice, so you can find further help on questions. And there are links to the directory of CAB services across the UK throughout the website, helping you to find details of your nearest bureau.
The Adviceguide website is published in English and Welsh, and covers the law in England, Wales, Scotland and Northern Ireland. The FAQs in each topic section are also available in ethnic community languages (Chinese, Bengali, Gujerati, Punjabi, and Urdu).
Some sections have links to ‘factsheets’ that have been written on various debt and consumer issues. These can be downloaded using Acrobat Reader (please see the Help section for more details).
The site is updated monthly so as to maintain its accuracy and reliability, with 'What’s New' and 'Coming Soon' information added whenever relevant and timely. In addition to these regular updates, we have a rolling programme of enhancements to the website, with regard to both content and usability.
The Information Department team at Citizens Advice is responsible for producing the content of this website. The head of this team can be contacted at -
Head of Information
Information Department
Citizens Advice
Myddelton House
115-123 Pentonville Road
London
N1 9LZ
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Complaints procedure
We see complaints are an important source of feedback about the services provided by Citizens Advice in general, and Adviceguide in particular. Our aim is to respond to the concerns of users as speedily, effectively, and fairly as possible through both formal and informal processes.If you have a complaint about:
- the content on this website
- an email in response your Contact Us form
and you are not satisfied with how it has been handled, you can make a complaint that will be dealt with using our formal complaints process. You can do this by -
We will acknowledge your complaint within 5 working days of receiving your letter or email, and send a full response within 20 working days.
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Discrimination policy
Citizens Advice is committed to equality of access and opportunity across the CAB service and works to comply with the following legislation:
- Disabled Persons Employments Acts 1944 and 1958
- Disability Discrimination Act 1995
- 1976 Race Relations Act
- 1984 Commission for Racial Equality Code of Practice
- Sex Discrimination Acts.
In addition Citizens Advice recognises that legislation can promote discrimination against certain groups and works to eliminate this happening through its’ various policies, induction processes and training programmes.
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Citizens Advice
Citizens Advice is the national association for Citizens Advice Bureaux across England and Wales - setting and monitoring standards, providing support, guidance and services.
The governing body of Citizens Advice is a Trustee Board whose members are both company directors and charity trustees. The Trustee Board is responsible for supporting the aims and principles and developing a strategy for the CAB service. The Board delegates operational and staffing matters to the Chief Executive of Citizens Advice.
It receives funding from government and other sources to cover the cost of the organisation and to support the services provided to affiliated Citizens Advice Bureaux. Citizens Advice operates broadly under similar rules and regulations to those governing executive Non Departmental Public Bodies (NDPBs) and, as such, it is subject to a comprehensive review every five years.
The Office for Public Management was commissioned by the Department of Trade and Industry (DTI) to undertake a quinquennial review of Citizens Advice. The review started in November 2001 and the final report submitted in May 2002. To veiw a copy of the report, follow the link Quinquennial Review of National Association of Citizens Advice Bureaux.
This report is in PDF format and will open in a new window.
You need Adobe Acrobat Reader to view PDF files. You can download Acrobat Reader for free.
Some computers may have difficulty in printing files directly from this site. If you have problems, try saving the file to your computer first. To do this; right-click on the link, or tab to the link and press the return key, and choose "Save Target As...". Then choose a place to save it on your computer. Then use Acrobat Reader to open it from its saved location and print it out.
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