Travel app - consumer rights in EU languages

ECC-Net:Travel app to help consumers with their rights abroad in EU languages.

Your energy rights as a tenant

Tenants and entitlement to switching energy supplier.

Work and the Commonwealth Games

Acas guidance for employers on dealing with issues which may arise during the Commonwealth Games.

Claiming back wrongly charged care costs

Time limit to claim for wrongly charged care costs incurred before 31 July 2013.

Forced Marriage Awareness Week

Forced Marriage Unit campaign to raise awareness of forced marriage.

Copycat websites - avoid being conned

Tips to avoid being scammed by mistakenly using copycat websites, instead of official sites.

Payday lenders - new rules come into force

New rules payday lenders must follow when advertising their products and taking payments.

Jobcentre Plus withdraws customer access phones

Jobcentre Plus will remove customer access phones from its offices. Wi-fi and internet access will be available.

Wonga's fake legal letters - are you owed compensation?

Wonga to pay compensation for fake legal letters and refunds for incorrect loan calculations.

More news…

Getting help from a Citizens Advice Bureau

Citizens Advice Bureaux offer free, confidential, and impartial advice from over 3,500 locations.

Citizens Advice consumer service

Help and advice on consumer problems on the web and over the phone.

Advice for the future

For 75 years, the Citizens Advice service has provided free, confidential advice and influenced decision makers. We need your support for our work to continue.

Use our sample letters

Use our easy-to-complete interactive letters when you want to complain about a consumer, debt or employment problem.

Personal budget planner

Plan your weekly budget and then work out how much money you will have left to pay back your debts.

Payday loan problems

Have you taken out a payday loan?
Is your lender sticking to the rules?

Share with your friends

It's easy to let your friends and family know about our advice. You can share Adviceguide through:

About Citizens Advice

Every year our advice helps over two million people, and our campaigns for better policies benefit even more. 21,500 volunteers make our work possible. Volunteering is both rewarding and fun.

Fact sheets

Other languages

Some of our popular pages have been translated.