Advice for disabled travellers
These pages offer advice for disabled people who want to use the train, bus or a taxi. It also has information on concessionary fares and what services are available to help you get around.
This content applies to…
Concessionary fares for disabled passengers
How to decide if as a disabled traveller you may be eligible for concessionary or free travel on public transport, and how you can claim concessionary fares.
Rights of disabled train passengers
Access rights for disabled people and wheel chair users when travelling by train.
Rights of disabled bus and coach passengers
Facilities and assistance disabled people and wheel chair users can expect when travelling by bus.
Rights of disabled taxi and minicab passengers
Access rights for disabled people, wheel chair users and people with assistance dogs, when travelling by licensed taxis and private hire vehicles.
Rights of disabled air travellers – before you travel
Help disabled or reduced mobility people can expect to receive before you travelling by air.
Rights of disabled air travellers – at the airport
Help disabled or reduced mobility people can expect to receive when arriving at the airport.
Rights of disabled air travellers – on the plane
Help disabled or reduced mobility people can expect to receive when boarding and when on the airplane.02
