Advice for disabled travellers

These pages offer advice for disabled people who want to use the train, bus or a taxi. It also has information on concessionary fares and what services are available to help you get around.

This content applies to England

Concessionary fares for disabled passengers

How to decide if as a disabled traveller you may be eligible for concessionary or free travel on public transport, and how you can claim concessionary fares.

Rights of disabled passengers using trains

Access rights for disabled people and wheel chair users when travelling by train.

Rights of disabled passengers using buses and coaches

Facilities and assistance disabled people and wheel chair users can expect when travelling by bus.

Rights of disabled passengers using taxis and minicabs

Access rights for disabled people, wheel chair users and people with assistance dogs, when travelling by licensed taxis and private hire vehicles.

Rights of disabled air travellers – before you travel

Help disabled or reduced mobility people can expect to receive before travelling by air.

Rights of disabled air travellers – at the airport

Help disabled or reduced mobility people can expect to receive when arriving at the airport.

Rights of disabled air travellers – on the plane

Help disabled or reduced mobility people can expect to receive when boarding and when on the airplane.

Rights of disabled passengers using underground services

Facilities and assistance for disabled people and when travelling on underground services.