This information applies to England, Wales and Scotland

When you move to a new home, tell the fuel supplier the date you want to take over the supply. If it has to be reconnected, the supplier may make a charge. Consumer Direct can advise on whether a charge should be made and what is a reasonable amount. You can contact Consumer Direct on: 0845 404 0506, or visit their website at: www.consumerdirect.gov.uk.

If the supply has not been disconnected, read the meter and inform the supplier of the reading. Keep a copy of the reading.

If you want to change your fuel supplier, let both the current and the new suppliers know. Both will want a final meter reading taken on the day you change suppliers. Some suppliers will send a meter reader. Others will ask you to read the meter and send the reading to them. In either case, keep a note of the meter reading in case there is a dispute later.

For more information and advice about changing to a new supplier, contact Consumer Direct. Consumer Direct can provide advice on what to check if you want to change suppliers and a list of local suppliers. You can also get price comparison fact sheets.

If you owe money on your gas or electricity bills, you may not be accepted by a new supplier. In some circumstances, the supplier may refuse to connect your supply until you have provided suitable financial security. This may mean:

• signing up to a regular payment plan, or
• agreeing to have a prepayment meter, or
• providing a guarantor, or
• making a cash deposit.

For more information about changing to a new fuel supplier when you owe money on fuel bills, see Gas supply and Electricity supply.

Other Frequently asked questions about gas and electricity:

• How can I save money on fuel bills?
• I find it difficult to pay my fuel bills. Is any help available?
• Can my fuel supplier disconnect me?
• How can I make a complaint about my fuel supplier?