Common problems with products
Consumer law protects you when you buy goods. Read these pages for information on your legal rights when things go wrong. For example, if your item is faulty or a delivery has not arrived.
This content applies to…
- England
- Northern Ireland
- Scotland
- Wales
Faulty goods
What you can do about faulty goods
Dangerous or unsafe goods
Goods are not as described
You have changed your mind about what you have bought
- If you change your mind about buying something
- Returning goods bought in a shop
- Does the distance sale cooling-off period apply to you?
- Cancelling a distance sale order within the cooling-off period
- Cancelling a distance sale order when the cooling-off period doesn’t apply
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