Why is this important?
A to Z index - E
Education
- A guide to National Qualifications in Scotland
- Adult education - organisations
- Armed Forces - education and training for veterans and for people leaving the Armed Forces
- Choice of school
- Courses available in Scotland at universities and colleges
- Disability discrimination
- Education during and after pregnancy
- Frequently asked questions about education
- Hardship Fund - financial help for students
- Help with the costs of school education
- Higher education - guide to financial support
- HM Inspectorate of Education
- Home education
- Organisations giving information and advice
- Pre-school education for 3-5 year olds
- Problems at school
- Religious education
- Sex discrimination
- Special educational needs
- Types of school
- See also: Schools
- See also: Students
Education Maintenance Allowance
- Financial help for 16 - 19 year olds - school pupils
- Financial help for 16 - 19 year olds - college students
Elections
- Abroad - voting from abroad
- Challenging an election result
- Elections to Scottish Parliament
- Electoral register
- Voting in elections
Electrical appliances
- Disposal of old appliances
- Extended warranties for electrical goods
- Extended warranty - cancellation
- Fridges and freezers
- Problems with appliances
- Video about your consumer rights
Electrical Safety Register
Electricity
- Access to your land or property by supply companies for mains work
- Arrears
- Bill is in credit
- Bill is too high
- Bills - information that should be on your bill
- Bills - methods of payment
- Bills - paying by direct debit
- Bills - paying quarterly
- Bills - payment methods overview
- Bills - problems paying your energy bill
- Bills - problems with energy bills - overview
- Bills - supplier has increased your direct debit
- Bills - who is liable to pay
- Bills - you haven't received a bill for a long time
- Bogus energy salespeople - common tricks
- Choosing an energy supplier
- Choosing an energy supplier - comparing prices
- Complaining to an energy supplier - template letter
- Complaining to the energy ombudsman
- Complaining to your energy supplier
- Connection to electricity network - who supplies the connection
- Connection to electricity network is refused by the supplier
- Disconnection - your supplier is threatening to disconnect you
- Doorstep sales - protecting yourself
- Electrical Safety Register
- Electricians - problems
- Electricians - professional organisations
- Energy Best Deal videos
- Energy contracts explained
- Energy monitors - saving money on energy bills
- Energy saving device offered to you on your doorstep - scam
- Energy supplier wants financial security before connecting you to the supply
- Erroneous Transfer Customer Charter
- Erroneous transfers to another supplier
- Extra help for older people, disabled people and those on low income - overview
- Face-to-face marketing - code of practice
- Feed-in-Tariff scheme for customers being paid for generating their own electricity
- Finding a registered and qualified electrician
- Finding out who supplies electricity to your home
- Frequently asked questions about electricity supply
- Generating your own electricity - options
- Generating your own electricity - top tips
- Getting an electricity connection to your home
- Guaranteed Standards for energy companies
- Insulation and draughtproofing - saving money on energy bills
- Interruption to supply - what to do
- Landlord's responsibilities
- Marketing by suppliers
- Meter is faulty
- Mis-selling - making a complaint
- Moving a meter or other alterations to your connection
- Moving home - what to do about your gas and electricity
- National Association of Professional Inspectors and Testers
- National Inspection Council for Electrical Installation Contracting
- Paying your landlord for your gas and electricity
- Power cut - claiming compensation
- Power cut - how to keep your home safe
- Power cut - what to do
- Prepayment meter is out of credit
- Prepayment meter top-up offered to you on your doorstep - scam
- Prepayment meters - paying for energy
- Price is increased by the supplier
- Priority Services Register
- Reading an electricity meter
- Rules for selling electricity
- Safety in the home
- Safety when doing building work or landscaping
- Saving money by generating your own electricity
- Saving money on energy bills - overview
- Smart meters - saving money on energy bills
- Social tariffs
- Supply - overview
- Switched to another energy supplier without your consent
- Switching energy supplier - changing your mind
- Switching energy supplier if you are a tenant
- Switching energy supplier if you are in debt with your current supplier
- Switching supplier - high pressure sales techniques
- Switching supplier - top tips
- Switching supplier - what to do
- Transferring to another supplier unintentionally
- Warm Home Discount Scheme for households receiving the guarantee element of pension credit
- Winter fuel payments
- See also: Gas
- Distance sales
- Employer's right to monitor use of e-mail
- Extra rights to information for purchases made by e-mail
- Interception of e-mail communications
- Offensive e-mails
- Phishing - spam e-mails and fake websites
- Protection from e-mail scams
- Unsolicited e-mails - E-mail Preference Service
- Unsolicited marketing e-mails - how to stop them
E-mail Preference Service
Embassies and consulates
- Help abroad if there is a death
- Help abroad if you are the victim of crime or are accused of a crime
- Help abroad if your money, passport or possessions are lost or stolen
Emergencies
Emergency SMS scheme
Employment
- Agency workers' rights
- Basic rights at work
- Benefits in kind (fringe benefits)
- Contracts of employment
- Disability discrimination
- Employer's liability insurance
- Flexible working for parents
- Frequently asked questions about work
- Health and safety at work
- Hours of work
- Insolvency - rights if your employer goes out of business
- Job and training scams
- Maternity rights at work
- Migrant workers
- Migrant workers employed in agriculture and food processing
- Monitoring of workers' communications
- Paternity rights at work
- PAYE
- PAYE - common problems
- Problems at work and what to do about them
- Problems at work - introduction
- Returning to work - benefits and other help (frequently asked questions)
- Second job to increase income
- Sickness absence and sick pay
- Sunday working
- See also: Redundancy
- See also: Self-employment
Employment agencies
- See: Agency workers
Employment and support allowance
- Appeals
- Benefit rates
- Claiming employment and support allowance
- Converting benefits to employment and support allowance
- Employment and support allowance
- Extra payments from the social fund
- Sanctions
- Showing you have limited capability for work - work capability assessment
- Time limit for appealing against a decision
- Waiting days before employment and support allowance is paid
- Working whilst claiming employment and support allowance
Employment Skills and Enterprise Scheme
Employment tribunals
- Acas (Advisory, Conciliation and Arbitration Service)
- After the employment tribunal hearing
- Appealing against an employment tribunal decision
- Compensation
- Compensation for unfair dismissal
- Compromise agreements
- Decisions
- Employer's response to an employment tribunal claim
- Employment tribunals - introduction
- Enforcing an employment tribunal decision
- Hearings - what happens at an employment tribunal hearing
- How employment tribunals work
- Jargonbuster
- Judicial mediation
- Last minute settlements
- Starting a claim
- Understanding Acas and settlements
Energy assistance package
Energy efficiency
- Energy Assistance Package
- Energy efficiency
- Energy Performance Certificates - renting accommodation
- Energy Performance Certificates - selling a house
- Generating your own heating or electricity energy to reduce fuel costs - options
- Grants and schemes to help reduce your energy bills
- Green Deal - overview
- Renewable Heat Premium Payment Scheme - grants towards the cost of renewable heating systems
Energy Performance Certificates
Energy suppliers
- Broken appointments - claiming compensation
- Complaining to your energy supplier
- Complaining to an energy supplier - template letter
- Choosing an energy supplier
- Choosing an energy supplier - comparing prices
- Energy supplier wants financial security before connecting you to the supply
- Erroneous transfers to another supplier
- Green Deal - switching energy supplier
- Mis-selling - making a complaint
- Switched to another energy supplier without your consent
- Switching energy supplier - changing your mind
- Switching energy supplier if you are a tenant
- Switching energy supplier if you are in debt with your current supplier
- Switching supplier - top tips
- Switching supplier - what to do
Enforcement
Engagements
Enterprise Directorate
Environment
Environmental health
- Food and drink bought in a shop
- Food premises - food and drink problems
- Food premises - registration
Equality and Human Rights Commission (EHRC)
- Disability discrimination
- Goods and services - reporting a trader for discrimination
- Pregnancy discrimination
- Race discrimination - taking action
- Religious discrimination - taking action
- Sex discrimination - taking action
- Sexual orientation discrimination - taking action
Equal liability
- Buying on credit - extra protection
- Credit cards
- Credit sale agreements
- Goods bought abroad
- Letter to credit provider claiming equal liability
- Store accounts
Equity release
Estate agents
- Buying a home
- Complaining about an estate agent
- Ombudsman services: property - complaints about estate agents
- Problems with estate agents
- Property Ombudsman - complaints about estate agents
- Selling a home
Estimates
EU
- See: European Union
European Consumer Centres
European Health Insurance Card (EHIC)
European nationals
- Carers of children of EEA nationals and habitual residence test
- Family members and habitual residence test
- Habitual residence test and EEA former workers
- Habitual residence test for EEA nationals already claiming benefits
- Habitual residence test for EEA nationals in work or self-employed
- Habitual residence test for EEA nationals using paid services
- Habitual residence test for self-sufficient EEA nationals
- Jobseekers and habitual residence test
- Permanent right to reside and how to get it
- Personal Independence Payment - who can get it
- Students and the habitual residence test
European Ombudsman
European Union
- Consumer rights
- Distance sales - goods bought in another EU member state
- Driving in the European Union
- European Consumer Centres
- European Ombudsman - complaints about activities of European Community institutions and bodies
- Food problems in EU member countries
- Information sources
- Member countries, institutions and law
- Retirement pension whilst living abroad
Eviction
- Eviction for rent arrears
- Eviction due to mortgage arrears
- Facing evictions - tenants
- Tenant faces eviction due to repossession by landlord's mortgage lender
Evidence
- Consumer complaints - gathering evidence
- Consumer problems and independent evidence - getting an expert's opinion
- Dangerous or unsafe goods - evidence of damage caused by the goods