Why is this important?
A to Z index - A
A2 nationals
A8 nationals
Abandoned goods
Abandoned vehicles
Abortion
Abroad
- Accident or illness on holiday abroad - independent traveller
- Accused of crime abroad
- Benefits - claiming if you move abroad (Frequently asked questions)
- Benefits for sickness or disability when living overseas
- Benefits for workers coming to the UK from abroad (Frequently asked questions)
- Bereavement benefits
- Blue badge scheme - using the badge in Europe
- Buying goods and services from an overseas seller in Europe - rights and options
- Buying goods and services from an overseas seller outside Europe - rights and options
- Car accidents abroad
- Cars - insurance for driving abroad
- Deaths abroad
- Deaths abroad - Scottish Government guidance
- Dental treatment overseas
- Driving abroad
- Foreign and Commonwealth Office travel advice
- Goods bought abroad - guarantees and warranties
- Holiday destination may be dangerous - independent traveller
- Mail from abroad didn't arrive
- Mail order goods from Europe
- Mobile phones - using your phone abroad
- Money - running out of money abroad
- NHS charges for people from abroad
- Sending mail abroad
- Terrorism - victims of terrorism abroad - extra help from the British Government
- Transferring money abroad
- Travel abroad - what to think about before you travel
- Visa requirements for British Citizens travelling abroad
- Voting - how people living abroad can vote in UK elections
Acas
Access
- See: Contact
Accessibility
- Buses
- Goods and services - removing barriers for disabled people
- Taxis
- Telephone equipment and services for disabled people
- Television equipment and services for disabled people
- Trains
- Underground services
Access to land
- Gas and electricity companies - access to your land or property for mains work
- Water authorities - access to inspect, repair and maintain sewerage system
- Water authorities - access to repair leaking water supply pipes
Access to work
Accessibility
Accidents
- Abroad - car accidents
- Abroad - vehicle insurance
- At work
- Car accident - your car is a write off
- Car accident was not your fault
- Compensation for injuries
- Insurance claim after a car accident
- Package holidays
- Personal injury claims following a car accident
- Rail network - accidents when using the rail network
- Traffic accidents
- Traffic accidents abroad
- Uninsured or untraced drivers - personal injury claims
Accommodation
- Armed Forces - help for veterans and for people leaving the armed forces with finding somewhere to live
- Care homes
- Finding accommodation
- Furniture fire safety requirements
- Holiday accommodation - complaints
- Holiday accommodation - display of prices
- Holiday accommodation - taking a complaint further if you are an independent traveller
- Holiday accommodation - you are unhappy with your accommodation
- Young people leaving care
- See also: Accommodation agencies
Accommodation agencies
- Accommodation agencies
- Charges
- Discrimination
- Property Ombudsman - complaints about estate agents and accommodation agencies
Activity centres
Acupuncture
Additional pension
Additional support for learning
- Additional support for learning - special educational needs
- Disability discrimination
- Education information and advice
- Frequently asked questions about additional support for learning
- See also: Education
Addresses
Adjudication
Administration
- Trader has gone into administration or liquidation
- Trader has gone into administration or liquidation - template letter
Adoption
- Adoption
- Tracing birth parents
- Universal Credit - exemptions from claiming Universal Credit in pathfinder areas if you are about to adopt a child
Adoption leave
Adoption pay
Adult education
- Armed Forces - education and training for veterans and for people leaving the Armed Forces
- Organisations which give information and advice
- See also: Students
Adults at risk of harm
Advance payment of benefit
Advertising
- Advertising Standards Authority
- Banned practices and unfair trading
- Extra rights to information for purchases made over the internet, by e-mail, interactive TV or mobile phone
- Food and drink
- Motor industry organisations and codes of practice
- Price display
Advertising Standards Authority
Advice and Assistance Scheme
Age
Age discrimination
- Age discrimination at work
- Frequently asked questions about age discrimination
- Goods and services
- Goods and services - exceptions
- Insurance
Agency workers
- Additional rights
- Agency workers - general
- Employer stops giving you work
- Employment status - worker or employee
- Fees for uniforms, transport, accommodation and other services
- Health and safety of agency workers
- Minimum wage - effect of agency fees
- Pay between assignment contracts
- Pay between assignment contracts - problems
- Pregnancy
- Rights at work
Agriculture
- See: Farm workers
AIDS
- See: HIV
Aids and adaptations
- Adaptations to enable a disabled person to use goods, facilities or services
- Air travel - taking mobility aids on the plane
- Healthcare - adaptations to enable a disabled person to access health services
- Housing - adaptations to enable a disabled tenant to occupy a home
- Telephone equipment and services for disabled people
- Television equipment and services for disabled people
- Vehicle adaptations for disabled people
Aircraft
- Disabled or reduced mobility travellers - help with boarding and whilst on the plane
- Disabled or reduced mobility travellers - taking mobility aids on the plane
Air Force
- See: Armed Forces
Air travel
- Airline has gone out of business
- ATOL (Air Travel Organiser's Licensing Scheme) - airline has gone out of business
- Cabin baggage - compensation for baggage lost or damaged in flight
- Civil Aviation Authority - complaints about air travel
- Delayed or cancelled flight - claiming compensation
- Disabled or reduced mobility travellers - help at the airport
- Disabled or reduced mobility travellers - help before you travel
- Disabled or reduced mobility travellers - help boarding and on the plane
- Flight-Plus holiday - rules giving you extra protection
- Holiday flights booked with hotel or car hire - your rights if a company goes out of business
- Lost or delayed luggage
- Luggage is lost or damaged during the flight - compensation
- Overbooked flight - claiming compensation
- Personal identification required for domestic flights (Frequently asked questions)
Air Travel Organiser's Licensing Scheme (ATOL)
Air weapons
- Firearms certificates required for airguns
- Young people - regulations about using or owning an air weapon
Alcohol
Alexander technique
Allergies
Alternative dispute resolution
Alternative medicine
Animals
- Animals causing a nuisance
- Animal welfare organisations
- Cruelty to animals
- Getting and owning a pet
- Licence needed to keep, sell, kennel or breed animals
- Pets in rented accommodation
Anniversaries
- See: Weddings
Annuities
Ante-natal care
Antisocial behaviour
Appeals
- Benefit appeals
- Blue badge parking scheme
- Bus penalty fares - appealing against a penalty fare
- Choice of school - appeals
- Council tax appeals
- Habitual residence test - appealing against a decision
- Income tax - challenging a decision
- School and college exam results - appeals
- Train penalty fares - appealing against a penalty fare
- Underground penalty fares - appealing against a penalty fare
- Unpaid fare notice on trains - appealing against an unpaid fare
Appointments
- Broken delivery appointments - claiming compensation
- Broken energy company appointments - claiming compensation
Apprenticeship programmes
Arbitration
- Consumer problems
- Consumer problems - making a claim under the code of practice
- Consumer problems - when you can use arbitration
- Costs of using arbitration in consumer cases
- Expenses - who is responsible for the fees and costs of arbitration
- How an arbitrator decides the outcome of a consumer problem
- Independent reports on consumer goods or services - expert opinion
Architects
Armed Forces
- Age restrictions for joining Armed Forces
- Armed Forces Home Ownership Scheme
- Armed Forces Independence Payment
- Bedroom tax - exemption for members of the Armed Forces living with parents
- British Forces Post Office
- Education advice for Forces children
- Education and training for veterans and for people leaving the Armed Forces
- Financial help for bereaved spouses and civil partners
- Financial help for members of the Armed Forces, veterans and dependants
- Health information for Armed Forces veterans and their families
- Housing - help for veterans and for people leaving the Armed Forces with finding somewhere to live
- Sending mail to HM Forces
Armed Services
- See: Armed Forces
Army
- See: Armed Forces
Arrears
- Child maintenance - negotiating a repayment schedule if you are owed maintenance under the 1993, 2003 or 2012 schemes
- Child maintenance - negotiating a repayment schedule if you owe maintenance under the 1993, 2003 or 2012 schemes
- Child maintenance - part payment in full and final settlement if you are owed maintenance under the 1993, 2003 or 2012 schemes
- Child maintenance - part payment in full and final settlement if you owe maintenance under the 1993, 2003 or 2012 schemes
- Child maintenance - what to do if you are late with payments or do not pay child maintenance under the 1993, 2003 or 2012 schemes
- Child maintenance - what to do if you are owed child maintenance under the 1993, 2003 or 2012 schemes
- Child maintenance - writing off arrears under the 1993, 2003 or 2012 schemes if you are owed maintenance
- Child maintenance - writing off arrears under the 1993, 2003 or 2012 schemes if you owe maintenance
- Council tax arrears
- Domestic heating oil - problems paying your bills
- Electricity arrears
- Gas arrears
- Mortgage arrears - how to deal with mortgage debts
- Rent arrears
- See also: Debt
Arrest
ASA
Assault
Assistance dogs
Association of British Travel Agents (ABTA)
Association of Independent Tour Operators (AITO)
Asylum seekers
Attendance allowance
- Attendance allowance
- See also: Benefits
- See also: Disability