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What options are there for dealing with debt

This information applies to Scotland only

Options for dealing with debt

This page tells you about the options you may have for dealing with your debts.

Your options will depend on whether you've got any money to pay off your debts.

For information on how to work out if you have enough money to pay off your debts see How to sort out your budget.

If you don’t think you owe money that you are being asked to pay OR someone you think you owe money to hasn’t been in touch for some time, get some advice from an experienced money adviser. There are quite a few reasons why you might not be liable for a debt and an adviser can go over this with you.

If you've got money to pay off your debts

If you've got some money to pay off your debts, you must make sure you deal with any urgent debts first. Some debts are more urgent than others because the consequences of not paying them can be more serious. These debts are called priority debts. They include things like mortgage, rent and council tax debts.

To find out if you have any debts that you need to deal with urgently, see How to sort out your debts.

As well as priority debts, you may have other types of debt called non-priority debts. Non-priority debts include:

  • benefits overpayments
  • credit debts such as overdrafts, personal loans, hire purchase, credit card accounts and catalogues
  • student loans
  • money borrowed from friends or family
  • parking penalties issued by local authorities.

These types of debt are less urgent than priority debts. You can't be sent to prison or have your home repossessed for not paying them – although you can have property you've bought under a hire purchase agreement taken away. See Hire purchase and conditional sales.

You must still make arrangements to pay off non-priority debts if you have money left over after paying off any priority debts. If you don't make arrangements to pay off non-priority debts, your creditors may take you to court to gain more powers to enforce the debt by arresting your bank account or your wages.

Non-priority debts don't include loans which have been secured against a house or other property which you own. You can lose this property if you don't pay a loan secured on your property.

For more information about secured loans, see How to sort out your mortgage problems.

If you have any money to pay off debts, you will need to work out the best way of doing this. You have several options, including:

You should weigh up the advantages and disadvantages of each of these options carefully. Get as much information as you can before making a decision and don’t sign anything until you are sure it is the best option for you. Don’t make a final decision until you have had advice from a money advice specialist.

Your local Citizens Advice Bureau can help you with advice about your options. To search for details of your nearest CAB, including those that can give advice by e-mail, click on nearest CAB.

If you've got no money left to pay off your debts

If you've got no money left to pay off your debts and you think your circumstances are unlikely to get better soon, you will have limited options for dealing with your debts. The options you might have are:

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Debt management plans

If you have enough money left over after paying your priority creditors and essential expenses, you may be able to arrange a debt management plan (DMP).

To find out more about priority creditors and how to work out if you've got money to pay off your debts, see How to sort out your debts.

A DMP is an informal arrangement with your creditors to pay back the debt by regular instalments. Instead of speaking to your creditors yourself to arrange the plan, a debt management company, known as a DMP provider, does it for you. Some DMP providers charge for this service, although there are several who will do it for free.

The advantages of using a DMP provider are that:

  • you make only one payment directly to the DMP provider. It divides the payment fairly between all your creditors
  • you don’t have to contact your creditors, the DMP provider will do this for you.

However there are also disadvantages to using a DMP provider:

  • some DMP providers charge an upfront fee which can be quite high. This leaves you with less money to pay off your debts
  • some DMP providers also charge an administration fee to the customer each month. This leaves you with less money to pay off your debts
  • some DMP providers take all of the first month's payment as a fee. This puts your account into arrears by a month or more. These arrears will be recorded on your credit file, meaning you could find it difficult to get credit in the future
  • DMPs only cover non-priority debts and you will have to deal with the more important priority debts yourself
  • some DMP providers do not give benefits advice or financial advice so you may lose out on important information about your finances.

If you do use a DMP provider, check the agreement carefully before signing anything. Check:

  • whether you can cancel at any time if you are not happy with the service
  • what the fees are
  • whether you will get your fee back if you cancel
  • which creditors the DMC will deal with and which creditors you still need to deal with.

If you are thinking about using a DMC, you should get advice from an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB, including those that can give advice by e-mail, click on nearest CAB.

Putting all your debts into one loan – consolidation

If you have enough money left over after paying your priority creditors and your essential expenses, you could think about taking out a loan to pay off your non-priority debts. This is called a consolidation loan. Always get independent financial advice before taking out a loan for debt consolidation. Many creditors ask for the new loan to be secured against your home. This means you could lose your home if you don't keep up the payments.

You can use a consolidation loan to pay off things like credit card debts and loans.

However, if you can afford the repayments, have stable finances and are good at controlling your spending, this could be an option for you. If you are thinking of borrowing to pay off your debts:

  • make sure you have enough money left in your budget to afford the repayments
  • check you can afford the repayments for the whole life of the loan
  • shop around for the best deals
  • don’t borrow more than you need
  • if you get a consolidation loan to pay off your credit card loan,  make sure you close the credit card account and don't use your card anymore.

If you do take out a consolidation loan, be careful you don't end up with more debt than you started with. Make sure you don't borrow from a loan shark (someone who lends money without a licence. This is illegal). You can report loan sharks on a confidential helpline at: 0300 555 2222.

Always get advice from an independent financial adviser before signing a new loan agreement. Make sure that the financial adviser is regulated by the Financial Conduct Authority (FCA). You can check this by looking on the Money Advice Services website at www.moneyadviceservice.org.uk.

For more information about finding a financial adviser, see Increasing your income.

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Debt Arrangement Scheme

The Debt Arrangement Scheme (DAS) is a scheme set up by the Scottish Government to help people manage their debts. You can arrange a Debt Payment Programme (DPP) under the Debt Arrangement Scheme (DAS). Once your DPP has been approved you make one regular payment to a payment distributor, who sends the money to your creditors. You can’t apply directly for a DPP. An approved money adviser must make the application on your behalf. You can find more about DPPs and how to find an approved money adviser on the website www.dasscotland.gov.uk.

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Trust deed

You can arrange a trust deed for your creditors. This is a legally binding agreement between you and your creditors. Your assets and property are passed to a trustee who will manage your financial affairs with the aim of paying your creditors as much as possible of the debt owed to them. If your trust deed becomes protected your creditors can’t take further action against you or make you bankrupt. In order to set up a trust deed you need to have at least £5,000 worth of debt. You will usually be expected to make regular payments towards your debts for at least 4 years. After 4 years, if you have met your obligations under the trust deed, you will be discharged and most remaining debts will be written off.

There is more information about trust deeds on the Accountant in Bankruptcy's website at www.aib.gov.uk. If you are interested in setting up a trust deed, you should get advice from an experienced adviser. To search for details of your nearest CAB, including those that can give advice by e-mail, click on nearest CAB.

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Asking to write off your debt

If you have no money to spare to pay off your debts, your creditors may agree to write off your debt. They may even agree to stop action against you altogether.

To find out how to work out if you've got money to pay off your debts, see How to sort out your debts.

Your creditors will only agree to write off your debt in exceptional circumstances. If you have a low income and your situation is particularly difficult and unlikely to get better they may write them off.

You will usually need to show proof of your situation, for example, medical evidence that demonstrates that you cannot work, before creditors will agree. If creditors do agree to write off the debt, make sure that they put it in writing.

Some creditors may want an adviser to make this request on your behalf. Your local Citizens Advice Bureau can make the request on your behalf. To search for details of your nearest CAB, including those that can give advice by e-mail, click on nearest CAB.

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Bankruptcy (Sequestration)

If you have no money left over to pay your debts, or you have so little that it will take many years for you to re-pay your debts, you may want to look at bankruptcy (sequestration) as an option. Your creditors can also choose to apply to sequestrate you.

Choosing sequestration can take away the pressure from you of trying to pay creditors or negotiate with them. You are allowed to keep certain things, like household goods and a reasonable amount to live on.

When the sequestration is arranged, you can make a fresh start and the money you owe is usually written off. In many cases, this can be after only one year. There are some disadvantages to sequestration, for example, if you have any assets like a house or other property you may lose them but there are safeguards to protect your family from losing their home if they live with you.

If you are thinking about applying for sequestration or creditors are applying for it, you should get advice from an experienced adviser. Your local Citizens Advice Bureau can give advice about bankruptcy. To search for details of your nearest CAB, including those that can give advice by e-mail, click on nearest CAB.

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Further help and information about debt

On Adviceguide

You can get more information about how to deal with debt on the following Adviceguide pages:

Money advice centres and law centres

Help with debt problems is available through Money Advice Centres or Law Centres.

The addresses and telephone numbers of Money Advice Centres and Law Centres can be found in the telephone directory.

The website of the Law Centres Federation can also help you to find your nearest law centre. Go to www.lawcentres.org.uk.

National Debtline

The National Debtline can give free information to people living in England, Wales and Scotland. It also provides an information pack on dealing with debt. The line is available on Monday to Friday 9.00 to 9.00 and on Saturday 9.30. to 1.00. The National Debtline telephone number is 0808 808 4000 and the website is www.nationaldebtline.co.uk.

StepChange Debt Charity

StepChange Debt Charity is a registered charity offering free, confidential advice and support to anyone who is worried about debt. StepChange Debt Charity has:

  • a freephone helpline on 0800 138 1111 where you can speak to a Debt Counsellor
  • a website where you can get information on how to deal with your debt problems at www.stepchange.org
  • an online Debt Remedy tool. This asks you a series of questions about your household, income and expenditure and then provides you with a Debt Remedy tailored to your personal circumstances. Go to www.stepchange.org.

Payplan

Payplan is an independent company offering free debt advice and solutions to clients, such as debt management plans (DMPs). When you contact Payplan, an adviser will look at your financial situation and help you decide the best option to sort out your debts. If a repayment option is appropriate, they can help you approach your creditors with a repayment plan and distribute repayments on your behalf until the debts are repaid.

You can contact Payplan on freephone 0800 716 239 or at www.payplan.com.

Business Debtline

Business Debtline is a dedicated advice service for small businesses. You can get their contact details from their website at www.bdl.org.uk or phone them on 0800 197 6026.

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Citizens Advice

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