Why is this important?
You’ve changed your mind about being a holiday club member
Holiday club membership promises you the chance to buy cheaper holidays from a particular company.
If you change your mind about being a member, you may be able to get out of the agreement, depending on your circumstances. You may not have to go ahead with the agreement, if you’re within the 14 day cooling-off period or if the holiday club hasn’t given you certain key information about your agreement, including your right to cancel.
If you’re outside the cooling off period and you signed your agreement on or after 23 February 2011, you have an annual right to cancel.
Read this page to find out more about when you can get out of a holiday club agreement if you’ve changed your mind.
What you need to know
Holiday club agreements signed in a European Economic Area (EEA) country are protected by The Timeshare Regulations. Check if your holiday club agreement is covered by the regulations.
For more advice on holiday club agreements signed in Europe outside the UK, contact the UK European Consumer Centre (ECC). They will help you try and sort out your problem with the timeshare company and can give you legal advice. Go to: www.ukecc.net, or telephone their consumer helpline on: 08456 04 05 03
Are you still within the cooling-off period?
When you sign a holiday club agreement in a European Economic Area country, the law usually gives you a cooling-off period during which you can change your mind about going ahead with the agreement. You don’t have to give a reason and you shouldn’t be charged anything – not even a cancellation fee.
The cooling-off period usually lasts 14 days from the day you signed the agreement, but it can be extended under certain circumstances. For example, the cooling off period is extended if you haven’t been given certain information or told about your right to cancel. This may mean that you don't have to go ahead with your membership.
Find out if you’re still in the cooling off period
Find out how to cancel your agreement within the cooling-off period
You’re outside the cooling off period
If you signed your holiday club agreement on or after 23 February 2011, you can cancel your agreement annually. This means you have the right to end the agreement every year when your membership fee is due.
If you signed your agreement before 23 February, you won't be covered by the timeshare regulations and you might find it harder to cancel.
More about how to cancel your membership when you’re outside the cooling-off period
Next steps
Find out if you’re still in the cooling off period of your holiday club membership
Find out how to cancel your agreement within the cooling-off period
More about how to cancel your membership when you’re outside the cooling-off period