Why is this important? The information we provide differs between countries. To get information for your country, please select from the dropdown.

Sample letters

We have produced a series of interactive sample letters to help you with your problem.

Consumer

LetterDescription
Letter about problem with goods bought with a Hire Purchase AgreementLetter to credit provider about problems with goods bought on hire purchase.
Letter cancelling a contract - off-premises sales - on or after 13 June 2014Letter to cancel a doorstep sale.
Letter cancelling a contract for services made by distance sale - before 13 June 2014Letter to cancel an order for goods you bought by internet, phone, mail order, TV or telephone.
Letter cancelling a contract for services made by distance sale - on or after 13 June 2014Letter to cancel an order for goods you bought by internet, phone, mail order, TV or telephone.
Letter cancelling a contract made in home or workplace - before 13 June 2014Letter to cancel a doorstep sale.
Letter cancelling a distance sale to buy goodsLetter to cancel contract for goods or services bought by internet, telephone, mail order or teletext when the legal cooling-off period does not apply.
Letter cancelling a distance sale to buy goods - on or after 13 June 2014Letter to cancel contract for goods or services bought by internet, telephone, mail order or teletext when the legal cooling-off period does not apply.
Letter complaining about faulty goodsLetter to complain to trader about faulty goods. Depending on your situation, you can ask for the goods to be repaired, replaced or receive a full, or partial, refund.
Letter for debt repayment to an energy supplierLetter to negotiate a debt repayment with an energy supplier.
Letter making a claim for equal liability from your credit providerLetter to credit provider claiming equal liability for goods or services bought on credit.
Letter to an energy supplier about back billingLetter to complain about back-billing by an energy supplier.
Letter to ask to be placed on list of unsecured creditorsLetter to ask to be placed on a list of creditors if a company has gone out of business.
Letter to builder about poor quality workLetter to ask a builder to sort out poor quality work.
Letter to complain about a service - costsLetter to tell a trader that you are not willing to pay the amount charged where this is more than the original quotation/estimate or where no price was agreed in advance.
Letter to complain about a service - delaysLetter to complain to a trader about delays in starting or finishing a service.
Letter to complain about a service - poor standard of workLetter to complain to trader about poor standard of work.
Letter to complain about energy mis-sellingLetter to complain to an energy supplier about mis-selling of a gas or electricity contract.
Letter to complain about faulty goods supplied with a serviceLetter to complain to trader about faulty goods supplied with a service.
Letter to complain to an energy supplierLetter to complain to an energy supplier.
Letter to complain to energy supplier about transfer without consentLetter to complain when you are transferred to another energy supplier without consent.
Letter to dispute a mobile, TV or internet billLetter to complain about a mobile phone, TV or internet bill.
Letter to say you received goods or services you didn't ask forLetter to trader about unsolicited goods or services.

Debt and money

LetterDescription
Ending a hire purchase or a conditional sale agreement - letterLetter to end a hire purchase or conditional sale agreement. You might need to do this if you can't afford the payments any more.
Holding letterLetter to ask creditors to hold off for a short period while you work out your budget or get advice.
Letter to complain about a payday loanLetter you can use to help you complain to a payday lender if they haven't followed the rules.
No money to pay creditors - letterLetter for when you have no money available to offer to your non-priority creditors.
Offer to non-priority creditor - letterLetter for when you have some money available to offer your non-priority creditors.
Request to write off a debt - letterLetter for when you can't make an offer of repayment and your circumstances are not going to improve.

Work

LetterDescription
Letter to raise a grievance at workLetter to raise a grievance by an employee about something which has happened at work.

Citizens Advice

Rate this page Give feedback