Getting a repair or replacement
If you have bought something that you are not happy with, you may be entitled to get a repair or replacement. Find out how to do it here.
Your rights to a repair or replacement if something you bought is faulty, contacting the trader about the fault and returning the goods.
Letter to complain to trader about faulty goods. Depending on your situation, you can ask for the goods to be repaired, replaced or receive a full, or partial, refund.