Problems switching energy suppliers
Switching to a new energy supplier is generally simple but problems sometimes occur. This section will help you sort out switching problems, including being switched without consent.
This content applies to Scotland
Finding out who your gas or electricity supplier is
Finding out who can connect your home to the gas or electricity network.
The energy company won’t supply you without financial security
Your rights and options if your energy supplier insists on suitable financial security, such as a guarantor or deposit, before it agrees to supply you.
You can’t switch energy supplier because of a debt
What you can do if you owe money to your current gas or electricity supplier but want to switch to another energy supplier.
Can tenants switch energy supplier?
Tenants' rights and options if you want to switch gas or electricity supplier.
You were switched without your consent
How to tell if you have been switched to another energy supplier without your consent, (known as erroneous transfer), what you should do and whether or not you have to pay.
Changing your mind about switching
Your rights and options if you change your mind after choosing a new gas or electricity supplier.