Problems switching energy suppliers
Switching to a new energy supplier is generally simple but problems sometimes occur. This section will help you sort out switching problems, including being switched without consent.
Finding out who can connect your home to the gas or electricity network.
Your rights and options if your energy supplier insists on suitable financial security, such as a guarantor or deposit, before it agrees to supply you.
What you can do if you owe money to your current gas or electricity supplier but want to switch to another energy supplier.
Tenants' rights and options if you want to switch gas or electricity supplier.
How to tell if you have been switched to another energy supplier without your consent, (known as erroneous transfer), what you should do and whether or not you have to pay.
Your rights and options if you change your mind after choosing a new gas or electricity supplier.