Cancelling a distance sale order

Find out about your right to cancel an order you made by internet, mail order, phone or TV.

This content applies to Scotland

Working out how long you've got to cancel your contract when you buy goods in a distance sale.

Working out how long you've got to cancel your contract when you buy services in a distance sale.

Rights to a cooling-off period if you want the service to start straight away.

Working out whether the cooling-off period applies to you after you buy something by internet, telephone, mail order or teletext, and whether you can cancel an order for any reason and get your money back.

Cancelling a distance sales contract within the seven cooling-off period when you buy goods or services by internet, phone, mail order or TV.

Cancelling your contract for goods or services bought by internet, telephone, mail order or teletext when the legal cooling-off period does not apply.

Your responsibilities and costs for returning goods to the trader that were bought by the internet, telephone, mail order or teletext.

Your rights to end your credit agreement when you cancel a contract made by distance sale on the internet, by telephone, mail order or teletext.

Letter to cancel contract for goods or services bought by internet, telephone, mail order or teletext when the legal cooling-off period does not apply.