Cancelling a distance sale order
Find out about your right to cancel an order you made by internet, mail order, phone or TV.
This content applies to Scotland
How long is the distance sale cooling-off period when you buy goods?
Working out how long you've got to cancel your contract when you buy goods in a distance sale.
How long is the distance sale cooling-off period when you buy services?
Working out how long you've got to cancel your contract when you buy services in a distance sale.
Services bought by distance sale - if you want the service to start straight away
Rights to a cooling-off period if you want the service to start straight away.
Does the distance sale cooling-off period apply to you?
Working out whether the cooling-off period applies to you after you buy something by internet, telephone, mail order or teletext, and whether you can cancel an order for any reason and get your money back.
Cancelling a distance sale order within the cooling-off period
Cancelling a distance sales contract within the seven cooling-off period when you buy goods or services by internet, phone, mail order or TV.
Cancelling a distance sale order when the cooling-off period doesn’t apply
Cancelling your contract for goods or services bought by internet, telephone, mail order or teletext when the legal cooling-off period does not apply.
Returning goods bought by distance sale – your responsibilities and costs
Your responsibilities and costs for returning goods to the trader that were bought by the internet, telephone, mail order or teletext.
What happens to a credit agreement if you cancel your distance sales order?
Your rights to end your credit agreement when you cancel a contract made by distance sale on the internet, by telephone, mail order or teletext.
Letter cancelling a distance sale to buy goods
Letter to cancel contract for goods or services bought by internet, telephone, mail order or teletext when the legal cooling-off period does not apply.