Why is this important?
Letter to complain about a service - delays
You can use this letter to complain to a trader about delays in starting or finishing a service such as home repairs or improvements, or professional services such as accountants or dress-makers.
Under the Supply of Goods and Services Act 1982 (and under Common Law in Scotland), a trader must carry out a service within a reasonable time, or by the time you've agreed. In some cases, you may not have agreed a date but it's obvious that a service must be done by a certain date, such as a wedding cake being ready for the date of the wedding.
For more information about when you should use this letter, see Delays to a service.
This template is to be used for guidance and may not suit your specific situation. If you require more detailed advice and guidance, you can get more help.
22 Tyler Road
R G Viz
1 Tyler Road
21 May 2013
Dear R G Viz,
Supply of Goods & Services Act 1982 (As amended)
On 26th February 2012, you agreed to do the following work: You agreed to put a fence up around my back garden at a cost of £700.
We agreed this work would be started by 14th March 2012.
However, I have had the following problems:
You only came on one day to look at the garden and said you'd brought the wrong tools. You haven't been back since.
According to the law named above, I am entitled to have this work done by the date we agreed.
I would like you to start this work in the next 14 days.
If you fail to start the work in this time, I will have no option but to consider taking the matter further.