Faulty goods

Under the Sale of Goods Act 1979 you have a right to buy goods that are of good quality, are safe and work. Read about your rights and what you can do if there is something wrong with what you bought.

Can you help us improve our consumer advice?

We’d really value your feedback about your experience using this website.

Please answer a few questions about why you came here today and how helpful you think our advice is.

You can open the survey now and complete it when you're ready.

This content applies to Scotland

Basic consumer rights if you buy faulty goods and your options if your goods are faulty.

What to do if you buy something and it is faulty and the trader refuses to put things right, either because they are not responsible for the fault, or they are trying to avoid their responsibility.

What is meant by fit for purpose and your rights to return goods that are not fit for purpose to the seller and ask for a refund.

What is meant by satisfactory quality and your rights to return goods that are not of satisfactory quality to the seller and ask for a refund.

If you want to claim a refund for faulty goods you may lose that right if you have 'accepted' the goods. Deciding if you have accepted the goods and what to do if you have accepted the goods.