Faulty goods
You have a right to buy goods that are of good quality, safe and work. Read about your rights and what you can do if there is something wrong with what you bought.
This content applies to Scotland
If the goods you bought are faulty
Basic consumer rights if you buy faulty goods and your options if your goods are faulty.
The trader doesn't agree to put things right
What to do if you buy something and it is faulty and the trader refuses to put things right, either because they are not responsible for the fault, or they are trying to avoid their responsibility.
What is meant by goods not fit for purpose
What is meant by fit for purpose and your rights to return goods that are not fit for purpose to the seller and ask for a refund.
What is meant by not of satisfactory quality
What is meant by satisfactory quality and your rights to return goods that are not of satisfactory quality to the seller and ask for a refund.
What is meant by accepting the goods
If you want to claim a refund for faulty goods you may lose that right if you have 'accepted' the goods. Deciding if you have accepted the goods and what to do if you have accepted the goods.