Common problems with products
Consumer law protects you when you buy goods. Read these pages for information on your legal rights when things go wrong. For example, if your item is faulty or a delivery has not arrived.
This content applies to Scotland
Faulty goods
What you can do about faulty goods
Dangerous or unsafe goods
Goods are not as described
You have changed your mind about what you have bought
Problems with price or payment
Problems with delivery
Lost, found and uncollected goods
Trader stopped trading
Know your consumer rights
Videos about your consumer rights.