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Letter to builder about poor quality work

This is a letter to ask a builder to sort out poor quality work. See Poor quality building work for more information.

This template is to be used for guidance and may not suit your specific situation. If you require more detailed advice and guidance, you can get more help.

  Sample

John Smith
123 High Street
Cambridge
CB1 1AA

21 May 2013

Peter Smith
123 The Way
Cambridge
CB1 1BX

Re: 2011/55

Dear Peter Smith,

I have discovered the following problem with the work you have done for me: The brick paving on the driveway has been installed badly. The cement between slabs has not set or is missing and it is dangerous to drive on.

The Supply of Goods and Services Act 1982 says that reasonable care or skill must be used while working. In my opinion, you did not use reasonable care and skill when you carried out this work and you have broken your contract with me.

I ask that you: Reset the paving. As a good will gesture I also request a 5% discount on the price of the job for the inconvenience your poor quality of work has caused me as I haven’t been able to use my drive for a long time

Please contact me as soon as possible, and no later than 14 days from the date on this letter, to agree a date by which this work will be put right.

If I do not hear back from you in the time suggested above, I will consider taking further action and seeking legal advice.

I look forward to hearing from you.

Yours sincerely



John Smith

Citizens Advice

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