News

Be an energy shopper!

Ofgem changes to the energy market to help people get a better deal from their energy supplier.

Electricity rebate

All electricity suppliers are to pay their customers a £12 electricity rebate.

Pyramid selling – watch out!

Don’t be tempted to join a pyramid selling scheme - you are likely to lose money.

Wonga – important changes for customers

Wonga has agreed with the Financial Conduct Authority to make changes to how it lends to customers.

Tax discs - end of the road

From 1 October, you won’t have to display your paper tax disc on your car.

Child Support Agency starts closing cases

CSA has begun closing cases as part of the programme to replace it with the Child Maintenance Service.

Scam mail

Royal Mail and Trading Standards warn about people being targeted by scam letters.

Customers of three debt management firms should stop making payments

The Financial Conduct Authority has advised customers to stop making payments to these firms.

More news…

Getting help from a Citizens Advice Bureau

Citizens Advice Bureaux offer free, confidential, and impartial advice from over 250 locations.

Citizens Advice consumer service

Help and advice on consumer problems on the web and over the phone.

Fact sheets


Use our sample letters

Use our easy-to-complete interactive letters when you want to complain about a consumer, debt or employment problem.

Personal budget planner

Plan your weekly budget then work out how much money you will have left to pay back your debts.

Payday loan problems

Have you taken out a payday loan?
Is your lender sticking to the rules?

Share with your friends

It's easy to let your friends and family know about our advice. You can share Adviceguide through:

About Citizens Advice

Every year our advice helps over 250,000 people, and our campaigns for better policies benefit even more. 2,500 volunteers make our work possible. Volunteering is both rewarding and fun.