Warm Home Discount – more pensioners to benefit

Help with electricity bills for pensioners and some people on a low income.

JSA and ESA waiting days

Waiting days to increase from 3 to 7 days if you’re making a new claim for JSA or ESA.

November is Will Aid month

Have a will drawn up by a solicitor in exchange for a donation to charity.

Big Energy Saving Week

Promoting positive, practical advice to help you take control of bills and save energy.

Be an energy shopper!

Ofgem changes to the energy market to help people get a better deal from their energy supplier.

Electricity rebate

All electricity suppliers are to pay their customers a £12 electricity rebate.

Pyramid selling – watch out!

Don’t be tempted to join a pyramid selling scheme - you are likely to lose money.

Wonga – important changes for customers

Wonga has agreed with the Financial Conduct Authority to make changes to how it lends to customers.

More news…

Getting help from a Citizens Advice Bureau

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Citizens Advice consumer service

Help and advice on consumer problems on the web and over the phone.

Fact sheets

Use our sample letters

Use our easy-to-complete interactive letters when you want to complain about a consumer, debt or employment problem.

Personal budget planner

Plan your weekly budget then work out how much money you will have left to pay back your debts.

Payday loan problems

Have you taken out a payday loan?
Is your lender sticking to the rules?

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