News

Child Support Agency starts closing cases

CSA has begun closing cases as part of the programme to replace it with the Child Maintenance Service.

Scam mail

Royal Mail and Trading Standards warn about people being targeted by scam letters.

Customers of three debt management firms should stop making payments

The Financial Conduct Authority has advised customers to stop making payments to these firms.

Using apps safely

Tips for staying safe when using apps on your mobile phone.

Phones 4U shops close down

Advice for Phones 4U customers, following the announcement that the company has gone into administration.

Ante-natal appointments: new right to time off work

A pregnant woman’s husband, civil partner or partner will be able to attend up to two ante-natal appointments from 1 October.

Child Benefit and Child Tax Credit for 16-19 year olds

Claiming for 16-19 year olds if they are in full-time approved education or training.

Statement of principles for parcel deliveries now covers the UK

Guidance about deliveries when you've ordered online, especially relevant if you live in a remote area.

More news…

Getting help from a Citizens Advice Bureau

Citizens Advice Bureaux offer free, confidential, and impartial advice from over 250 locations.

Citizens Advice consumer service

Help and advice on consumer problems on the web and over the phone.

Fact sheets


Use our sample letters

Use our easy-to-complete interactive letters when you want to complain about a consumer, debt or employment problem.

Personal budget planner

Plan your weekly budget then work out how much money you will have left to pay back your debts.

Payday loan problems

Have you taken out a payday loan?
Is your lender sticking to the rules?

Share with your friends

It's easy to let your friends and family know about our advice. You can share Adviceguide through:

About Citizens Advice

Every year our advice helps over 250,000 people, and our campaigns for better policies benefit even more. 2,500 volunteers make our work possible. Volunteering is both rewarding and fun.