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This information applies to Northern Ireland only
When you move to a new home, tell the fuel supplier the date you want to take over the supply. If it has to be reconnected, the supplier may make a charge. Consumer Direct can advise on whether a charge should be made and what is a reasonable amount. You can contact the Consumer Council on 0800 121 6022 or visit www.consumercouncil.org.uk.
If the supply has not been disconnected, read the meter and inform the supplier of the reading. Keep a copy of the reading.
For more information and advice about changing to a new supplier, contact the Consumer Council. The Consumer Council can provide advice on what to check if you want to change suppliers and a list of local suppliers. You can also get price comparison fact sheets.
If you owe money on your gas or electricity bills, you may not be accepted by a new supplier. In some circumstances, the supplier may refuse to connect your supply until you have provided suitable financial security. This may mean: