This information applies to England, Wales, Scotland and Northern Ireland

If the trader will not speak to you then the next course of action you should consider is to write to the trader (remembering to keep a copy of the letter) setting out the problem and letting them know what action you would like them to take. You should allow the trader a reasonable time to respond to the letter - perhaps 14 days which will allow them to look in to the problem and to get back to you. It may be a good idea to send the letter by recorded delivery as an assurance that the letter reached the trader.

When the deadline is up, if the trader still has not made any attempt to put right the problem then you could consider taking court action against the dealer.

For more information on buying a faulty car, see Buying secondhand vehicles.

Other Frequently asked questions about consumer affairs:

• Do shops have to give refunds for returned goods?
• Do I have to take a credit note if I return goods?
• Can I take an unwanted present back to the shop?
• Can I return something I bought in the sales?
• Do I have to take goods that don't match my order?
• Can I get a deposit back if I cancel my order?
• How can I make my builder finish the job on time?
• What does a guarantee for an item cover?
• Can I get my money back for a faulty sale item?
• How can a pre-paid card help me?
• What are my rights if I buy from a private seller?
• A letter says I've won a prize - is it a scam?