Why is this important?
A to Z index - C
Cable television
Capital (assets which could provide you with an income)
- Housing benefit
- Income support
- Income tax on income from capital
- Jobseeker's allowance
- Pension credit
- See also: Savings
Car boot sales
Care homes
- Care homes
- Community care services
- NHS services
- Television licences - reduced fees for residential care or sheltered accommodation
- Veterans of the Armed Forces
Care orders
Carers
- Assessments for carers
- Carer's allowance
- Habitual residence test for carers of children of EEA nationals
- Time off work to care for dependents
Carer's allowance
Car hire
- Accidents abroad
- British Vehicle and Rental Leasing Association
- Extra charges have been added to your bill
- Flight-Plus holiday - rules giving you extra protection
- Holiday flights booked with hotel or car hire - your rights if a company goes out of business
- Holidays - car hire - top tips
- Package holiday services
Car insurance
- Abroad - insurance for driving abroad
- Accident was not your fault
- Accidents involving a stolen vehicle
- Accidents involving untraced or uninsured drivers
- Another insurer approaches you to settle a claim - what to do
- Automatic renewal of insurance
- Car insurance - general
- Claiming on your insurance
- Claims against you, or claiming against the other driver
- Continuous insurance enforcement - obligation to insure a vehicle even if it is not in use (unless SORN declared)
- Cover notes
- Credit hire companies - the accident was not your fault
- Holidays - car hire
- Motor Insurers' Bureau
- Motorcycle insurance
- Police checks on insurance
- Possessions stolen from a car
- Travel abroad
- Uninsured vehicles - keeping an uninsured vehicle off road
- Uninsured vehicles - seizure by police
- Write off - checking whether a car you bought has been written off by an insurance company
- Written off - your car is an insurance write off following an accident
Carpets
Car repairs
- See: Garages
Cars
- Abroad - car accidents
- Abroad - insurance for driving abroad
- Bills - disputing a garage bill
- Buying a car - should you buy new or used
- Buying a new car
- Changing your mind after agreeing to buy a car
- Cost of repairs or service
- Cost of repairs or servicing - decision tree
- Damage to your car while at a garage
- Documents for the car you bought are missing
- Faulty car - the car you bought is faulty
- Finding a garage to repair or service your car
- Garage finder - find a garage in the UK approved by Motor Codes
- Insurance
- Loss of your car while at a garage
- Motor industry organisations and codes of practice
- Part-exchange - you change your mind about buying a car
- Quality of repairs or service
- Selling a car - how to avoid becoming a victim of crime
- Selling a car privately
- Selling a car to a dealer or trader
- Spare parts used by garage during repair or service
- Theft of your car while at a garage
- Time taken to carry out repairs or service
- Unroadworthy car - the car you bought is not roadworthy
- Vehicle adaptations for disabled people
Cash
- Lost or stolen money abroad
- Sending cash and valuables safely through the post
- Transferring money abroad
Central heating
- See: Heating
Change of circumstances
Chargeback scheme
Charge cards
- Charge cards
- See also: Credit cards
- See also: Store cards
Charities
- Charity Commission
- Complaints about fundraising
- Fundraising Standards Board
- Tax reliefs on gifts to charity
Chat rooms
Checklists
Cheques
Child benefit
Childcare
- Armed Forces - financial help for members of the Armed Forces, veterans and dependants
- Childcare tax credit
- Childcare vouchers
- Help with costs
Child maintenance
- Applying to the Child Maintenance Service to arrange child maintenance under the 2012 scheme
- Arrears - negotiating a repayment schedule if you are owed maintenance under the 1993, 2003 or 2012 schemes
- Arrears - negotiating a repayment schedule if you owe maintenance under the 1993, 2003 or 2012 schemes
- Arrears - part payment in full and final settlement if you are owed maintenance under the 1993, 2003 or 2012 schemes
- Arrears - part payment in full and final settlement if you owe maintenance under the 1993, 2003 or 2012 schemes
- Arrears - third party deductions from benefits under the 1993, 2003 or 2012 schemes
- Arrears - what to do if you are late with payments or do not pay child maintenance under the 1993, 2003 or 2012 schemes
- Arrears - what to do if you are owed child maintenance under the 1993, 2003 or 2012 schemes
- Arrears - writing off arrears under the 1993, 2003 or 2012 schemes if you are owed maintenance
- Arrears - writing off arrears under the 1993, 2003 or 2012 schemes if you owe maintenance
- Challenging a Child Maintenance Service decision under the 2012 scheme - overview
- Change of circumstances when the Child Maintenance Service has arranged payments under the 2012 scheme
- Child maintenance - overview
- Child Maintenance Choices Service - help with drawing up a family-based arrangement
- Collect and Pay service - Child Maintenance Service collection of payments under the 2012 scheme
- Death - arrears recovery from an estate under the 1993, 2003 or 2012 schemes
- Deductions from bank and building society accounts under the 1993, 2003 or 2012 schemes
- Deductions from benefits under the 1993, 2003 or 2012 schemes
- Deductions from wages under the 1993, 2003 or 2012 schemes
- Direct Pay under the 2012 scheme
- Disputing you are the father under the 2012 child maintenance scheme
- Driving disqualification for failing to pay maintenance under the 1993, 2003 or 2012 schemes
- Eligibility for child maintenance to be arranged by the Child Maintenance Service under the 2012 scheme
- Enforcement - overview
- Existing schemes from 1993 and 2003 - when the schemes will close and what happens if you are already on these schemes
- Family-based arrangements
- How the Child Maintenance Service calculates child maintenance under the 2012 scheme
- How to get child maintenance under the 2012 scheme
- Income and calculating child maintenance payments under the 2012 scheme
- Information needed from the parent who must pay child maintenance under the 2012 scheme
- Information needed when applying to the Child Maintenance Service under the 2012 scheme
- Liability orders under the 1993, 2003 or 2012 schemes
- Moving from the 1993 or 2003 schemes to the 2012 scheme
- Number of children included in calculation of child maintenance under the 2012 scheme
- Parent who has to pay child maintenance works abroad - 2012 scheme
- Parent with day-to-day care for children under the 2012 scheme
- Payment methods under the 2012 scheme
- Prison sentence for refusing or neglecting to pay maintenance under the 1993, 2003 or 2012 schemes
- Qualifying children under the 2012 scheme
- Rates under the 2012 scheme
- Refunds if DNA test proves a man is not the father of the child under the 2012 scheme
- Residence rules under the 2012 child maintenance scheme
- Responsibility for paying child maintenance under the 2012 scheme
- Review of child maintenance calculation under the 2012 scheme
- Shared care for children and child maintenance calculation under the 2012 scheme
- Shared care for children under the 2012 scheme
- Splitting child maintenance between one or more people under the 2012 scheme
- Tracing the parent who must pay child maintenance under the 2012 scheme
- Variations - applying for a variation under the 2012 scheme
- Variations - grounds for a variation under the 2012 scheme
- Variations - what to think about before asking for a variation under the 2012 scheme - overview
- What happens after an application is made to the Child Maintenance Service under the 2012 scheme
- Who has to pay child maintenance under the 2012 scheme
Children
- Advertising to children - banned practices and unfair trading
- Benefits for children
- Birth certificates
- Changing a name
- Child maintenance - qualifying children under the 2012 scheme
- Child maintenance calculation - number of children included in the calculation under the 2012 scheme
- Child maintenance under the 2012 scheme
- Children in local authority care
- Children in need - local authority services
- Costs of raising children - guidance
- Death of a child and claiming benefits
- Education organisations
- Employment
- Home school agreements
- Living together - relationship breakdown and children
- Marriage breakdown and children
- Neighbour disputes
- Parental responsibility in opposite-sex couples
- Rights
- See also: Young people
Child support
- See: Child maintenance
Child tax credit
- Appeals
- Child tax credit
- Civil penalty for causing an overpayment
- Complaints about poor service
- Fraud
- Free school meals
- Frequently asked questions
- Payment into bank accounts
Child Trust Fund
Chiropractic
Christmas
Christmas bonus
Cigarettes
Cinema
- See: Films
Citizens Advice Consumer Service
Civil Aviation Authority
Civil partnership
- Bereavement benefits
- Civil partnership for same-sex couples
- Paternity leave
- Retirement pension
- Tax allowances and amounts
Civil recovery
Civil rights
Claim forms
Claims assessors
Clocking
Clothing
- Budgeting loans for clothing
- Problems with clothes
- School uniforms and clothing grants
- Video about your consumer rights
Codes of practice
- ABTA (Association of British Travel Agents)
- AITO (Association of Independent Tour Operators)
- British Pest Control Association
- Consumer problems - arbitration under the code of practice
- Direct Marketing Association
- Direct Selling Association
- Distance selling
- Doorstep sales
- Electricity marketing
- Electricity suppliers
- Energy suppliers - face-to-face marketing code of practice
- Gas marketing
- Gas suppliers
- Internet and broadband connection speed
- Motor Cycle Industry Association code of practice
- Motor industry organisations and codes of practice
- Painters and decorators
- Roofing
Cohabitation
- See: Living together
Cold weather payments
Commonhold
Common travel area
Communication and Internet Service Adjudication Scheme (CICAS)
Communications
Community care
- Assessment of needs
- Charging for services
- Complaints about services
- Direct payments
- Entitlement to services
- Inspections of community care services
- Provision of services
Community care grants
Community transport
Companies
- Address - obtaining registered office address of limited company
- Companies House offices
- Complaining about a limited company that has ceased trading
- Complaining about a sole trader or partnerships that have ceased trading
- Finding out if a trader has stopped trading
- Limited company has gone into administration, receivership or liquidation - your options
- Problems contacting a trader
Compensation
- Armed Forces - compensation for people injured while serving in the Armed Forces
- Bank goes out of business
- Benefits and social security - complaints about poor service
- Broken delivery appointments - claiming compensation
- Broken energy company appointments - claiming compensation
- Civil recovery for compensation for alleged theft or negligence
- Criminal injuries compensation
- Distance sales - compensation for goods which don't arrive or arrive late
- Flight delayed or cancelled
- Flight overbooked - claiming compensation
- Food poisoning caused by unsafe or poor quality food bought in a shop
- Gas or electricity goes off - claiming compensation
- Holiday contracts - independent travellers - compensation for breach of contract
- Holidays
- Injuries and accidents
- Injury caused as a result of having a service done - claiming for loss
- Personal injuries
- PhonepayPlus
- Post - damaged, lost or late delivered mail - how to claim compensation
- Service done badly - claiming compensation
- Small claims procedure
- Special compensation schemes
- Taxation of compensation payments
- Train journey - delay or cancellation - claiming compensation
- Train journey -delay or cancellation - claiming compensation if you have a season ticket
- Uninsured/untraced drivers - compensation for victims
- Vets - compensation for negligence or misconduct
Competitions
Complementary and Natural Healthcare Council
Complementary medicine
- See: Alternative medicine
Computer games
- See: Video games
Computers
- Buying a computer
- Online scams - top tips for avoiding them
- Phishing - spam e-mails and fake websites
- Repairs
- Scams - how your computer can be used to access your personal details to steal your money and identity
- Service agreements
- Television licences and TV enabled computers
- Viruses, spyware, ransomware and scareware scams to steal your money and identity
- Wi-fi eavesdropping to steal your money and identity
Concessionary fares
- Armed Forces - financial help for members of the Armed Forces, veterans and dependants
- Disabled people and concessionary fares on public transport
- Disabled people and concessionary travel
- Older people
- Young people - concessionary fares schemes
Concessions
Conditional sale
- Buying on credit
- Conditional sale
- Ending a hire purchase or conditional sale agreement - template letter
Consent
- Internet or broadband services - switching provider without your consent
- Telephones or mobile phones - switching service provider without your consent
- Television services - swtiching provider without your consent
Consent orders
Conservatories
Constructive dismissal
- See: Dismissal
Consular offices
Consumer contracts
- Business to business contracts
- Cancelling a distance sale contract when the cooling-off period does not apply
- Cancelling a distance sale contract within the cooling-off period
- Cancelling a doorstep sale contract
- Capacity to contract
- Distance sale - how a contract is made
- Distance selling
- Doorstep sales
- Energy contracts explained
- European Union - buying goods in another EU member state
- Express terms
- Goods bought in another EU member state
- Implied terms
- Intention to make a contract
- Internet and broadband - cancelling your service contract
- Internet and broadband contracts - terms and conditions have changed
- Mental capacity - cancelling a contract made by someone with learning difficulties or a mental health problem
- Mobile phone contract complaints
- Mobile phone contracts
- Offer, acceptance and consideration
- Parties to a contract
- Telephones and mobile phone contracts - terms and conditions have changed
- Telephones and mobile phones - cancelling your service contract
- Television subscriptions - cancelling your service contract
- Television subscriptions contracts - terms and conditions have changed
- Terms and conditions - express and implied terms
- Time - making time of the essence to prevent delays
- Unfair terms in consumer contracts
- When consumer contracts are made
- Written, silent and verbal contracts
Consumer Direct
Consumer organisations
Consumer problems
- Carpets
- Clothes
- Complaining about a limited company that has ceased trading
- Complaining about a sole trader or partnerships that have ceased trading
- Complaining by phone
- Complaining to an ombudsman
- Complaints - talking to the trader
- Consumerline and the Consumer Council
- Electrical appliances
- European organisations that help with consumer complaints
- Evidence to support your complaint
- Expert opinion
- Finding out if a trader has stopped trading
- Fridges and freezers
- Furniture
- Gas appliances
- Getting another opinion (informal opinion)
- Hire purchase agreements
- Limited company has gone into administration, receivership or liquidation - your options
- Reporting a problem to Trading Standards
- Reporting a problem to Trading Standards in the Channel Islands or the Isle of Man
- Shoes and other footwear
- Tracing a trader
- Trader cancels a service
- Trader has gone into administration or liquidation - template letter
- Trader is not responding to your complaint
- Trading Standards - problems they can help with
- Where to get another opinion
- Written complaints
- Written complaints - checklist of what to put in a letter
Consumer rights
- Buying goods and services from an overseas seller in Europe - rights and options
- Buying goods and services from an overseas seller outside Europe - rights and options
- Distance selling regulations
- Seller - does the seller have the rights to sell
- Video about your consumer rights
Consumers
- Banks and building societies - problems
- Charities - complaints about fundraising
- Charity Commission - complaints about charities
- Credit cards - extra protection when buying goods or services
- Disability discrimination
- Frequently asked questions about consumer affairs
- Fundraising Standards Board - complaints about charities
- Saving money on household bills, shopping and leisure activities
- Small claims
Contact
- Children in care - contact
- Cohabitation breakdown - contact with children
- Marriage breakdown - contact with children
- Relationship breakdown - contact with children
Continuous insurance enforcement
Contraception
Contracting in/out
Contracts of employment
Contractual maternity pay
- See: Maternity pay
Contractual sick pay
- See: Sick pay
Contributions
Cooling-off period
- Cancelling an insurance policy
- Distance sales - cancelling an order within the cooling-off period
- Distance sales - cooling-off period when you want a service to start straight away
- Distance sales - when does it apply
- Doorstep sales - cancelling a doorstep sale
- Goods - how long is the cooling-off period when you buy goods in a distance sale
- Holiday club agreement - cancelling within the cooling-off period
- Holiday club agreements
- Internet and broadband - cancelling your service contract
- Services - how long is the cooling-off period when you buy services in a distance sale
- Telephones and mobile phones - cancelling your service contract
- Television subscriptions - cancelling your service contract
- Timeshare agreement - cancelling within the cooling-off period
- Timeshare agreements
Copyright
Coroners
Corporal punishment
Costs
- See: Legal costs
Council tenants
- Exchanging council accommodation
- Finding council accommodation
- Right to buy
- Self Help Repairs scheme
Counterfeit goods
County court
Courts
- Cases dealt with by different courts
- Court-based dispute resolution when ending a marriage
- Court-based dispute resolution when ending a relationship of living together
- Disrepair in rented accommodation - taking legal action against your landlord
- Jury service
- Publicly-funded legal representation
- Young people
Credit
- Age restrictions
- Buying on credit
- Cancelling a credit agreement
- Checklist of questions to help you get the best credit deal
- Checklist - what to look for when choosing credit options
- Credit agreements
- Credit card calculator - tool to help you work out your payments
- Credit reference agencies
- Credit scoring
- Debt
- Distance selling of financial services
- Equal liability
- Equal liability - letter to credit provider claiming equal liability
- Fraud prevention
- Frequently asked questions about credit
- Getting the best credit deal
- Identity theft (frequently asked questions)
- Islamic mortgages
- Refusal of credit
- Shopping around for credit deals
- Terms and conditions of a credit deal
- Types of credit
- See also: Credit cards
Credit agreements
- Buying on credit - extra protection
- Conditional sale agreements
- Credit sale agreements
- Distance sale - cancelling an order
- Hire purchase agreements
- Mail order credit agreements
- Regulated hire purchase agreements
- Store accounts
Credit cards
- Abroad - using a credit card abroad
- Balance transfers
- Buying on credit - extra protection
- Calculator - tool to help you work out your credit card payments
- Chargeback scheme
- Charges for late payment
- Choosing and applying for a credit card
- Complaining about a credit card provider
- Credit card cheques
- Credit cards - introduction
- Credit limits
- Credit rating
- Distance sale - card used without your permission
- Equal liability
- Extra protection when buying goods and services
- Fraud
- How credit cards work
- Insuring a credit card
- Interest on purchases
- Lost or stolen cards abroad
- Repayments - difficulty paying off credit card
- Statements
- Stopping a credit card payment
- Store-linked credit cards
- Withdrawing cash on a credit card
- See also: Charge cards
- See also: Store cards
Credit notes
Credit sale
Credit unions
Criminal injuries
Criminal Injuries Compensation Authority
Criminal legal aid
Crisis loans
Critical illness insurance
- Critical illness insurance
- Insurance claim is refused because you didn't give relevant information (material facts)
Currency
Cyberbullying
Cyclists
- See: Traffic accidents