Why is this important?
A to Z index - A
A2 nationals
A8 nationals
Abandoned goods
- Disposing of goods left behind by a trader
- Disposing of goods left with a trader
- Trader leaves goods with you - your rights and responsibilities
Abortion
Abroad
- Accident or illness on holiday abroad - independent traveller
- Accused of crime abroad
- Benefits for sickness or disability when living overseas
- Benefits for workers coming to the UK from abroad (Frequently asked questions)
- Benefits - claiming if you move abroad (Frequently asked questions)
- Bereavement benefits
- Blue badge scheme - using the badge in Europe
- Buying goods and services from an overseas seller in Europe - rights and options
- Buying goods and services from an overseas seller outside Europe - rights and options
- Car accidents abroad
- Cars - insurance for driving abroad
- Deaths abroad
- Dental treatment overseas
- Driving abroad
- Foreign and Commonwealth Office travel advice
- Goods bought abroad - guarantees and warranties
- Holiday destination may be dangerous - independent traveller
- Mail from abroad didn't arrive
- Mail order goods from Europe
- Mobile phones - using your phone abroad
- Money - running out of money abroad
- NHS charges for people from abroad
- Sending mail abroad
- Terrorism - victims of terrorism abroad - extra help from the British Government
- Transferring money abroad
- Travel abroad - what to think about before you travel
- Visa requirements for British Citizens travelling abroad
- Voting - how people living abroad can vote in UK elections
Access
- See: Contact
Accessibility
- Buses
- Taxis
- Telephone equipment and services for disabled people
- Television equipment and services for disabled people
- Trains
- Underground services
Access to land
Accidents
- Abroad - car accidents
- Abroad - vehicle insurance
- Car accident - your car is a write off
- Car accident was not your fault
- Compensation for injuries
- Insurance claim after a car accident
- Package holidays
- Personal injury claims following a car accident
- Rail network - accidents when using the rail network
- Traffic accidents
- Traffic accidents abroad
- Uninsured or untraced drivers - personal injury claims
Accommodation
- Armed Forces - help for veterans and for people leaving the Armed Forces with finding somewhere to live
- Care homes
- Finding accommodation
- Furniture fire safety requirements
- Guidance for landlords
- Holiday accommodation - complaints
- Holiday accommodation - display of prices
- Holiday accommodation - taking a complaint further if you are an independent traveller
- Holiday accommodation - you are unhappy with your accommodation
- Young people leaving care
- See also: Accommodation agencies
Accommodation agencies
Activity centres
Acupuncture
Additional pension
Addresses
Adjudication
Administration
- Finding out if a trader has stopped trading
- Limited company has gone into administration, receivership or liquidation - your options
- Trader has gone into administration or liquidation - template letter
Administration orders
Adoption
Adoption leave
Adoption pay
Adult education
- Armed Forces - education and training for veterans and for people leaving the Armed Forces
- Financial support
- Organisations which give information and advice
- See also: Students
Advertising
- Advertising Standards Authority
- Banned practices and unfair trading
- Extra rights to information for purchases made over the internet, by e-mail, interactive TV or mobile phone
- Food and drink
- Motor industry organisations and codes of practice
- Price display
Advertising Standards Authority
Age
Age discrimination
Agency workers
- Additional rights
- Agency workers - general
- Employer stops giving you work
- Employment status - worker or employee
- Fees for uniforms, transport, accommodation and other services
- Health and safety of agency workers
- Minimum wage - effect of agency fees
- Pay between assignment contracts
- Pay between assignment contracts - problems
- Pregnancy
- Rights at work
Agriculture
- See: Farm workers
AIDS
- See: HIV
Aids and adaptations
- Adaptations to enable a disabled person to use goods, facilities or services
- Air travel - taking mobility aids on the plane
- Education - adaptations to enable a disabled child to attend school
- Housing - adaptations to enable a disabled tenant to occupy a home
- Telephone equipment and services for disabled people
- Television equipment and services for disabled people
- Vehicle adaptations for disabled people
Air Force
- See: Armed Forces
Air travel
- Airline has gone out of business
- ATOL (Air Travel Organiser's Licensing Scheme) - airline has gone out of business
- Cabin baggage - compensation for baggage lost or damaged in flight
- Civil Aviation Authority - complaints about air travel
- Delayed or cancelled flight - claiming compensation
- Disabled or reduced mobility travellers - help at the airport
- Disabled or reduced mobility travellers - help before you travel
- Disabled or reduced mobility travellers - help boarding and on the plane
- Flight-Plus holiday - rules giving you extra protection
- Holiday flights booked with hotel or car hire - your rights if a company goes out of business
- Lost or delayed luggage
- Luggage is lost or damaged during the flight - compensation
- Overbooked flight - claiming compensation
- Personal identification required for domestic flights (Frequently asked questions)
Air Travel Organiser's Licensing Scheme (ATOL)
Alcohol
- Drink banning order
- Licences to sell alcohol
- Measures of alcohol
- Working in a bar or restaurant - age restrictions on serving alcohol
- Young people
Alexander technique
Allergies
Alternative dispute resolution
Alternative medicine
Animals
- Animals causing a nuisance
- Licence needed to keep certain wild animals
- People's Dispensary for Sick Animals
- Reporting cruelty, strays or injured wild animals
Anniversaries
- See: Weddings
Annuities
Ante-natal care
Anti-social behaviour
Appeals
- Benefit appeals
- Blue badge application is refused
- Bus penalty fares - appealing against a penalty fare
- Choice of school - appeals
- Habitual residence test - appealing against a decision
- Income tax - challenging a decision
- Train penalty fares - appealing against a penalty fare
- Underground penalty fares - appealing against a penalty fare
Appointments
- Broken delivery appointments - claiming compensation
- Broken energy company appointments - claiming compensation
Arbitration
- Consumer problems
- Consumer problems - making a claim under the code of practice
- Consumer problems - when you can use arbitration
- Costs of using arbitration in consumer cases
- Independent reports on consumer goods or services - expert opinion
Architects
Armed Forces
- Age restrictions for joining Armed Forces
- Armed Forces Home Ownership Scheme
- Armed Forces Independence Payment
- British Forces Post Office
- Education advice for Forces children
- Education and training for veterans and for people leaving the Armed Forces
- Financial help for bereaved spouses and civil partners
- Financial help for members of the Armed Forces, veterans and dependants
- Health information for Armed Forces veterans and their families
- Housing - help for veterans and for people leaving the Armed Forces with finding somewhere to live
- Sending mail to HM Forces
Armed Services
- See: Armed Forces
Army
- See: Armed Forces
Arrears
- Child maintenance - negotiating a repayment schedule if you are owed maintenance under the 1993, 2003 or 2012 schemes
- Child maintenance - negotiating a repayment schedule if you owe maintenance under the 1993, 2003 or 2012 schemes
- Child maintenance - part payment in full and final settlement if you are owed maintenance under the 1993, 2003 or 2012 schemes
- Child maintenance - part payment in full and final settlement if you owe maintenance under the 1993, 2003 or 2012 schemes
- Child maintenance - what to do if you are late with payments or do not pay child maintenance under the 1993, 2003 or 2012 schemes
- Child maintenance - what to do if you are owed child maintenance under the 1993, 2003 or 2012 schemes
- Child maintenance - writing off arrears under the 1993, 2003 or 2012 schemes if you are owed maintenance
- Child maintenance - writing off arrears under the 1993, 2003 or 2012 schemes if you owe maintenance
- Domestic heating oil - problems paying your bills
- Electricity arrears
- Gas arrears
Arrest
ASA
Asbestos
Assault
Assistance by way of representation
Assistance dogs
- Taxis and minicabs - requirement to carry assistance dogs free of charge
- Travelling with assistance dogs on flights into the UK
Association of British Travel Agents (ABTA)
Association of Independent Tour Operators (AITO)
Asylum seekers
Attendance allowance
- Attendance allowance
- See also: Benefits
- See also: Disability