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Index A
Abandoned goods
Disposing of goods left behind by a trader
Disposing of goods left with a trader
Trader leaves goods with you - your rights and responsibilities
Abandoned vehicles
Abortion
Abroad
Accident or illness on holiday abroad - independent traveller
Blue badge scheme - using the badge in Europe
Buying goods and services from an overseas seller in Europe - rights and options
Buying goods and services from an overseas seller outside Europe - rights and options
Cars - insurance for driving abroad
Claiming benefits for sickness or disability when living overseas
Claiming benefits when moving abroad (Frequently asked questions)
Foreign and Commonwealth Office travel advice
Goods bought abroad - guarantees and warranties
Holiday destination may be dangerous - independent traveller
Mobile phones - using your phone abroad
Money - running out of money abroad
NHS charges for people from abroad
Terrorism - victims of terrorism abroad - extra help from the British Government
Travel abroad - what to think about before you travel
Visa requirements for British Citizens travelling abroad
Voting - how people living abroad can vote in UK elections
Acas
Acas (Advisory, Conciliation and Arbitration Service)
Access
See: Contact
Accessibility
Goods and services - removing barriers for disabled people
Telephone equipment and services for disabled people
Television equipment and services for disabled people
Accessible Housing Registers
Access to land
Gas and electricity companies - access to your land or property for mains work
Accidents
Insurance claim after a car accident
Personal injury claims following a car accident
Uninsured or untraced drivers - personal injury claims
Accommodation
Furniture fire safety requirements
Holiday accommodation - complaints
Holiday accommodation - taking a complaint further if you are an independent traveller
Holiday accommodation - you are unhappy with your accommodation
See also: Accommodation agencies
Accommodation agencies
Property Ombudsman - complaints about estate agents and accommodation agencies
Safe Agent - money protection scheme
Activity centres
Licences to run outdoor activities
Additional pension
State earnings related pension scheme
Addresses
Companies - finding the registered office address
Adjudication
Administration
Finding who the administrator is for a business that has stopped trading
Trader has gone into administration or liquidation
Trader has gone into administration or liquidation - template letter
Administration orders
Adoption
Adoption leave
Adoption pay
Adult education
Armed Forces - education and training for veterans and for people leaving the Armed Forces
Organisations which give information and advice
See also: Students
Advertising
Banned practices and unfair trading
Complaints about advertisements
Motor industry organisations and codes of practice
Age
Age discrimination
Frequently asked questions about age discrimination
Agency workers
Employer stops giving you work
Employment status - worker or employee
Fees for uniforms, transport, accommodation and other services
Health and safety of agency workers
Minimum wage - effect of agency fees
Pay between assignment contracts
Pay between assignment contracts - problems
Agriculture
See: Farm workers
AIDS
See: HIV
Aids and adaptations
Adaptations to enable a disabled person to use goods, facilities or services
Air travel - taking mobility aids on the plane
Education - adaptations to enable a disabled child to attend school
Health care - adaptations to enable a disabled person to access health services
Housing - adaptations to enable a disabled tenant to occupy a home
Telephone equipment and services for disabled people
Television equipment and services for disabled people
Vehicle adaptations for disabled people
Aircraft
Disabled or reduced mobility travellers - help with boarding and whilst on the plane
Disabled or reduced mobility travellers - taking mobility aids on the plane
Air Force
See: Armed Forces
Air travel
Airline has gone out of business
ATOL (Air Travel Organiser's Licensing Scheme) - airline has gone out of business
Cabin baggage - compensation for baggage lost or damaged in flight
Civil Aviation Authority - complaints about air travel
Delayed or cancelled flight - claiming compensation
Disabled or reduced mobility travellers - help at the airport
Disabled or reduced mobility travellers - help before you travel
Disabled or reduced mobility travellers - help boarding and on the plane
Luggage is lost or damaged during the flight - compensation
Overbooked flight - claiming compensation
Personal identification required for domestic flights (Frequently asked questions)
Air Travel Organiser's Licensing Scheme (ATOL)
Airline has gone out of business
Alcohol
Misuse - help available on the NHS
Allergies
Alternative dispute resolution
Alternative dispute resolution for consumer problems
Consumer problems - who offers alternative dispute resolution
Animals
Licence needed to keep certain wild animals
People's Dispensary for Sick Animals
Reporting cruelty, strays or injured wild animals
Anniversaries
See: Weddings
Annuities
Personal and stakeholder pensions - choosing an annuity
Ante-natal care
Discrimination by employer due to attending ante-natal classes
Time off work for ante-natal care
Anti-social behaviour
Anti-social behaviour in housing
Appeals
Blue badge application is refused
Income tax - challenging a decision
Parking tickets - appealing to the Parking and Traffic Appeals Service
Parking tickets - appealing to the Traffic Penalty Tribunal
Parking tickets - informal and formal appeals
Parking tickets issued by the police
Parking tickets - what happens after the court decision
Apprenticeship programmes
Arbitration
Consumer problems - making a claim under the code of practice
Consumer problems - when you can use arbitration
Costs of using arbitration in consumer cases
Independent reports on consumer goods or services - expert opinion
Architects
Armed Forces
Age restrictions for joining Armed Forces
Armed Forces Home Ownership Scheme
Education advice for Forces children
Education and training for veterans and for people leaving the Armed Forces
Financial help for bereaved spouses and civil partners
Financial help for members of the Armed Forces, veterans and dependants
Health information for Armed Forces veterans and their families
Housing - help for veterans and for people leaving the Armed Forces with finding somewhere to live
Armed Services
See: Armed Forces
Army
See: Armed Forces
Arrears
Domestic heating oil - problems paying your bills
Mortgage arrears - how to deal with mortgage debts
Water bills - negotiating with your water company to pay arrears
See also: Debt
Arrest
Abroad - people arrested abroad
Asbestos
Compensation for people suffering from asbestos-related diseases
Assault
Private health care - complaints
Assistance dogs
Taxis and minicabs - requirement to carry assistance dogs free of charge
Travelling with assistance dogs on flights into the UK
Association of British Travel Agents (ABTA)
Holiday bonding scheme and arbitration service
Association of Independent Tour Operators (AITO)
Holiday bonding scheme and arbitration service
Asylum seekers
Attachment of earnings order
Taking money from wages to pay creditors
Attendance allowance
See also: Benefits
See also: Disability
Auctions
Buying a secondhand car at auction
Guarantees and warranties for goods bought at auction
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