21 March 2010
This information applies to England, Wales, Scotland and Northern Ireland
| When we refer to the local authority social services department, this term includes the Social Work Department in Scotland and the Health and Social Services Trust in Northern Ireland. |
Community care is a complex area. If you're having problems getting community care services, you should consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB, including those that can give advice by email, click on nearest CAB.
Community care services are care services that are arranged or provided by the local authority social services department, mainly to adults who have care needs. Community care services include a place in a care home or services to help you carry on living in your home and keep as much independence as possible.
You may need community care services because of your age or because you are disabled or physically or mentally ill.
There is a wide range of community care services that you may be entitled to. The following list gives only the main examples:
If you need long-term care, and you can’t manage in your own home anymore, one option may be moving into a care home.
All care homes can provide personal care if you need it. This could include help with washing, dressing or going to the toilet. Some care homes can also provide nursing care.
The rules about how charges are made for care homes are different to the rules about charging for other community care services.
For more information about care homes, including how charges are made, see Care homes.
Home care services generally mean help with personal tasks, for example, bathing and washing, getting up and going to bed, shopping and managing finances. Providing home care involves someone coming to your home at agreed times. This could be two or three times a day or even 24-hour care where necessary.
Home helps can provide assistance with general domestic tasks including cleaning and cooking and may be particularly important in maintaining hygiene in the home.
Adaptations to the home could be major or minor and can be particularly important in allowing you to remain at home. Major adaptations could include, for example, the installation of a stair lift or downstairs lavatory or the lowering of work tops in the kitchen. Minor adaptations would include, for example, hand rails in the bathroom.
The provision of meals as a community care service could mean a daily delivery of a meal or, in some areas, the delivery of a weekly or monthly supply of frozen food. It could also mean providing meals at a day centre or lunch club.
The local authority social services department can provide a range of recreational, occupational, educational and cultural activities, for example, at a day centre. These activities could include lectures, games, outings, and help with living skills and budgeting. The local authority social services department may also provide transport to enable you to make use of the facilities.
The local authority social services department may also be able to provide radio, televisions or visiting library services.
Unless you urgently need services, you will have to have your needs assessed by the local authority social services department before they will provide services for you. This is called a community care assessment. The local authority social services department must carry out an assessment for anyone who appears to need a community care service because they are, for example, elderly, disabled or suffering from a physical or mental illness.
If you think that you need community care services, you should contact your local authority social services department and ask for an assessment. A carer, friend or relative can also ask for an assessment on your behalf.
It may be that, after you've contacted the local authority social services department, there are problems with an assessment. If so, you may need to contact a specialist adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB, including those that can give advice by e-mail, click on nearest CAB.
An assessment is carried out by someone from or acting on behalf of the local authority social services department. More than one person could be involved in carrying out the assessment, including a social worker, a physiotherapist and an occupational therapist. The assessment procedure may involve filling in a form but this will vary from area to area.
The assessment should take into account:
Once an assessment has been carried out, the local authority social services department has to decide whether you are entitled to services to meet your needs. This is based on your level of need, not on how much money you have. Entitlement to services is a complicated area.
If your local authority social services department says that you aren't entitled to community care services, you should get advice, for example, from a Citizens Advice Bureau. To search for details of your nearest CAB, including those who can give advice by e-mail, click on nearest CAB.
If the local authority social services department is going to provide services, the services must be set out in a care plan. You should be given the care plan in writing if you request it. The care plan will set out:
A carer is someone like a relative or friend who takes responsibility for looking after a disabled, ill or elderly person and who does not provide the care as part of a job or as a volunteer with a voluntary organisation. Some carers provide care for a few hours a week, others for 24 hours a day, every day. A carer does not have to be living with the person being cared for.
You are entitled to ask for your needs as a carer to be assessed when an assessment is being carried out for the person you care for. You can ask to be assessed even if the person you care for is entitled to an assessment but does not want one. Some carers of disabled children can also have an assessment. In Scotland, local authority social services departments must consider the views of both the carer and the person cared for when they carry out any assessment.
In England and Wales, local authority social services departments can provide services directly to carers and offer you direct payments for your own needs. However, the results of the carer’s assessment must be taken into account when they decide what community care services the person being cared for will receive.
If, after contacting the local social services department, you have problems with an assessment, it may be necessary to contact a specialist adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB, including those who can give advice by e-mail, click on nearest CAB.
The rules about which community care services must be paid for, and how much can be charged, are complicated. If you want information on this, you should consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB, including those who can give advice by e-mail, click on nearest CAB.
The local authority social services department can charge for providing some community care services. Some local authorities only charge for some services, for example, meals on wheels or home helps, while others charge for all the services they are allowed to charge for.
The information below does not cover charges for care homes.
For more information about how charges are made for care homes, see Care homes.
If you’re a carer in England and Wales and you get services for your needs, you can be charged for those services.
If you live in Scotland, are aged 65 or over, and get personal care or personal support care at home, you should get this free. If the local authority refuses to provide a service for free, you can challenge the decision. You could then make a complaint to the Scottish Public Services Ombudsman.
A local authority social services department must make information about charges generally available. If you are having your community care needs assessed by the local authority social services department (and in England and Wales, if you are having your needs as a carer assessed), you must also be given full information on charges for any services provided.
Some local authority social services departments make a flat rate charge for a service, for example, meals on wheels. Others may want to know how much income and savings you have and then charge according to a sliding scale.
In England and Wales, local authority social services departments must follow the following Government guidance when they assess how much you can pay for services:
In Scotland, local authority social services departments should follow the guidance about charges produced by the Convention of Scottish Local Authorities (COSLA). This guidance can be found on their website at www.cosla.gov.uk.
If you have been asked to pay for services and you think the charges are unreasonable or you can't afford to pay them, you can ask for the charges to be reviewed.
If you want to challenge charges, you should consult an experienced adviser, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB, including those who can give advice by e-mail, click on nearest CAB.
Direct payments are payments of money a local authority social services department makes to people to arrange their own community care services, instead of the local authority arranging the services.
In England, Wales and Northern Ireland, if you're entitled to get community care services, your local authority social services department must give you the option of getting direct payments, as long as you are able to manage a direct payment.
In Scotland, a local authority social services department must offer direct payments for certain services to all eligible people. Eligible people include:
The amount of direct payments you get should cover the cost of buying services to meet your needs. This includes any extra costs you have to pay in order to get the service. For example, if you employ your own carer, you will have to pay recruitment costs, holiday and sick pay and insurance.
In the same way that you may have to pay for services arranged by the local authority social services department, you may have to make a contribution towards the cost of services you are buying with direct payments. The local authority social services department will work this out in the same way it works out how much you have to pay towards services it arranges itself (see heading Paying for community care services). They will either deduct your contribution before paying you the direct payment or pay the direct payment in full and you will have to pay your contribution back.
If you're offered a direct payment, you do not have to accept it if you would rather have services arranged by the local authority social services department.
If you do get direct payments, you will have to arrange your own services. Local support organisations may be able to help you with these arrangements.
The National Centre for Independent Living holds a list of these organisations. You can contact them at:-
The National Centre for Independent Living
Unit 3.40
Canterbury Court
1-3 Brixton Road
London
SE9 6DE
Tel: 020 7587 1663
Fax: 020 7582 2469
TypeTalk: 18001 020 7587 1663
Email: info@ncil.org.uk
Website: www.ncil.org.uk
If you are not satisfied with the standard of community care services offered by your local authority, you may be able to make a complaint. You can get in touch with them to find out about their complaints procedure.
For more information about how to make a complaint in England, see NHS and local authority social services complaints. In Scotland, see NHS complaints, and in Wales, see NHS complaints in Wales. In Northern Ireland, see HPSS complaints in Northern Ireland.
If you need community care services because you are disabled, make sure that you are also claiming all the benefits you are entitled to. There may be other support available, for example, travel concessions. You may be able to apply to the Independent Living Funds (ILF) for money to help you live at home instead of in residential care. The ILF works closely with local authorities to provide money to pay for someone to help you at home.
If you are a carer, the NHS has a helpline for carers called Carers Direct which gives information and advice about community care services, benefits and other matters.
The helpline number is: 0808 802 0202 and you can go to their website at: www.nhs.uk/carersdirect.
For more information about benefits, see Benefits for people who are sick and disabled.
For more information about travel concessions, see Transport options for disabled people.
For more information about the ILF, see Financial support for severely disabled people - The Independent Living Funds.
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