Problems with poor quality or faulty materials
Find out what to do if you have poor quality or faulty materials.
This content applies to Northern Ireland
Problems with goods supplied with building or repair work
What you can do if there are problems with the goods supplied and fitted by the same trader. It's up to the trader to put things right if something goes wrong whether the problem is with the goods or with how the goods were fitted.
Problems with goods supplied and fitted by different traders
Who is responsible if problems arise when goods are supplied by one trader and fitted by another, and getting an independent opinion to work out where the problem lies.
Problems with goods supplied with building works – case histories
Case histories of problems with goods supplied with building work to show you where this type of problem can occur and what you can do about it.
Letter to complain about faulty goods supplied with a service
Letter to complain to trader about faulty goods supplied with a service.