This information applies to England, Wales, Scotland and Northern Ireland
If you have ordered a particular item and this is not the item delivered you do not have to keep it. You should write to the seller explaining that you do not want these goods because they are not what was ordered and that you will not be paying for them.
You can ask the seller to replace the item with the one originally ordered and arrange for the unwanted item to be collected. Alternatively you could return the goods to the trader and claim back the cost of doing this.
If the seller has agreed to have the unwanted item collected then you must take good care of it until it is collected. That means, for example, that if you have an unwanted goods awaiting collection you should not leave them outside a front door where they may be damaged or stolen.
For more information on your rights when you buy goods and how to deal with problems, see Buying goods – your rights.
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