Site updated:

12 February 2012

I bought an item in a sale which is faulty - can I ask for my money back?

This information applies to England, Wales and Northern Ireland

You have just as much right to expect the item that you are buying to be of good quality as if you had bought the item before the sale. The only difference with sale items is that if they were clearly marked as 'shop soiled' or imperfect you would not be able to ask for a refund because you would have been aware when you bought the item that it was not going to be perfect.

All legal rights still apply to goods bought in a sale. They must be of good quality, fit for the purpose you are buying them for and as described on packaging or labels. That means that if a saucepan is described as non-stick the egg you are frying should not stick to it or the 100% cotton blouse you buy should be exactly that.

For more information on how to deal with a problem with goods, see Buying goods – your rights.

 

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