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Site updated:
4 February 2012
England
Consumer affairs
Frequently asked questions about consumer affairs
Frequently asked questions about consumer affairs
Please choose a question...
Do shops have to give refunds for returned goods?
Do I have to accept a credit note for goods returned to a shop?
Someone bought me a Christmas present I don't want. Can I take it back to the shop where it was bought and get my money back?
I bought something in the sales that I want to take back, what rights do I have?
Do I have to accept goods that are not exactly what I ordered?
Can I get a deposit back if I decide to cancel the service/goods I ordered?
A builder I hired is taking a very long time to complete the work - is there any way that I can make him finish the job?
The item I have bought has a guarantee - what exactly does this cover?
I bought an item in a sale which is faulty - can I ask for my money back?
How can a pre-paid card help me?
I have been sold a faulty car but the dealer refuses to discuss the matter - what could I do next?
I bought an item from a private advertisement in a newspaper but it is faulty - what rights do I have?
I've had a personal letter telling me that I've won a prize in a lottery. How can I find out whether it's genuine or not?
