This information applies to England, Wales, Scotland and Northern Ireland

If your mobile phone is stolen, immediately inform the police and the mobile phone company. The mobile phone company will usually disconnect the service so that you do not have to pay for unauthorised phone calls. You may still have to pay for line rental for this period, but check the terms of your contract. If your mobile phone is stolen, it may be covered by your household insurance; check whether a claim can be made.

You may want to register your phone, free of charge, on a national data base at www.immobilise.com. You can use the website to report the loss or theft of your phone. The police can also use the database to return it to you if it is later recovered.

Other Frequently asked questions about communications:

• How can I stop unwanted phone calls?
• I want to buy a mobile phone - where do I start?
• Do I need a TV licence at university?
• Can older people get help with TV and phone costs?
• How can I find out about the digital switchover?