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Why is this important?
A to Z index - T
Take over
Tattooing
Tax
- Dealing with the financial affairs of someone who has died
- Terms used in tax information
- See also: Council tax
- See also: Income tax
- See also: Tax credits
Tax credits
- Appeals
- Benefit cap
- Child tax credit
- Civil penalty for causing an overpayment
- Fraud
- Frequently asked questions
- Increasing your income
- Overpayments
- Payment into bank accounts
- Power of attorney - managing someone's financial affairs
- Working tax credit
Tax disc
Taxis
- Assistance dogs
- Complaints about taxis or minicabs
- Disabled people - access rights
- Guide dogs, hearing dogs or other assistance dogs
- Wheelchair accessibility
Telecommunications ombudsman
Telephone Preference Service
Telephones
- Bills - disputing a bill
- Bills - problems with paying your bill
- Bills - who is responsible for paying the bill
- Broken or faulty equipment
- Cancelling your service contract
- Carrier pre-selection when choosing a telephone provider
- Choosing a home phone (landline) service provider
- Complaining to the ombudsman
- Contract terms and conditions have changed
- Directory enquiries - free for disabled people
- Disconnection - advice for vulnerable people
- Disconnection - reasons for disconnection and getting reconnected
- Disconnection - threatened with disconnection because you are behind with paying your bills
- Equipment and services for disabled people
- Frequently asked questions about phone services
- Installation delays
- Malicious calls - how to stop them
- Minimum contract period
- Mis-selling of a service
- Monitoring of phone calls by your employer
- Nuisance calls - how to stop them
- Number portability - keeping your number if you switch service provider
- Obscene calls - how to stop them
- Ofcom - telecommunications regulator
- Premium-rate prize draw scams
- Previous service provider is still billing you after switching
- Prisoners' rights
- Protection schemes for vulnerable people
- Repairs to service - delays
- Silent calls - how to stop them
- Slamming - switching service provider without your consent
- Switching service provider
- Switching service provider - top tips
- Telephone tapping
- Unsolicited calls - Telephone Preference Service
- Unsolicited marketing calls - how to stop them
Telephone sales
- Distance selling
- Prices of goods are changed before you pay
- Unsolicited calls - Telephone Preference Service
Television
- Choosing a subscription free television service
- Digital Help Scheme - help with digital switchover (frequently asked questions)
- Digital switchover
- Digital TV - switchover (frequently asked questions)
- Equipment and services for disabled people
- Frequently asked questions about television
- Help scheme for elderly or disabled people
- Interactive TV - complaints about premium rate telephone services
- Interactive TV - extra rights to information when you buy electronically
- Interactive TV and distance sales
- Ofcom - programme and advertising regulator
- See also: Television licences
Television licences
- Concessionary rates
- Free to people aged over 75
- Officials' powers when visiting someone who does not have a licence
- Paying for a television licence
- TV licences
- TV Licensing - what happens if you do not have a television licence
Television subscriptions
- Bills - disputing a bill
- Bills - problems with paying your bill
- Bills - who is responsible for paying the bill
- Broken or faulty equipment
- Cancelling your service contract
- Choosing a television service provider
- Complaining to the ombudsman
- Contract terms and conditions have changed
- Disconnection - advice for vulnerable people
- Disconnection -reasons for disconnection and getting reconnected
- Disconnection - threatened with disconnection because you are behind with paying your bills
- Installation delays
- Mis-selling of a service
- One-off options for subscription free television services
- Previous service provider is still billing you after switching
- Repairs to service - delays
- Slamming - switching service provider without your consent
- Switching service provider
- Switching service provider - top tips
Tell Us Once
Template letters
- Building - poor quality work - letter of complaint to builder
- Cancelling a doorstep sale contract
- Consumer template letters - index
- Debt - letter to creditor asking for time to work out your budget or seek advice
- Debt - no money available to offer to non-priority creditors to pay off a debt
- Debt - offer to non-priority creditor
- Debt - request to creditor to write off a debt
- Debt letters - user guidelines
- Distance sales - cancelling an order for goods - letter to trader
- Distance sales - cancelling an order for services - letter to trader
- Ending a hire purchase or conditional sale agreement
- Equal liability - letter to credit provider claiming equal liability
- Faulty goods
- Faulty goods - letter to trader before taking court action
- Faulty goods supplied with a service - letter of complaint to trader
- Gas and electricity suppliers - letter of complaint
- Grievance at work - checklist of what to include in the letter
- Grievance at work - letter for an employee to raise a grievance at work
- Making time of the essence - letter to trader
- Problems with goods bought on hire purchase - letter to credit provider
- Refusing to pay for extra work - letter to trader
- Service is taking too long - letter to trader
- Services - complaint about poor quality work - letter to trader
- Trader has gone into administration or liquidation
- Unsolicited goods - letter to trader
Temps
- See: Agency workers
Tenancy agreements
Tenants
- Affordable rent
- Anti-social behaviour in housing
- Assured shorthold tenancies and rent arrears
- Buildings insurance
- Contents insurance
- Court action for rent arrears
- Deposits and premiums
- Discrimination - right to fair treatment
- Ending a tenancy
- Eviction due to repossession by landlord's mortgage lender
- Eviction for rent arrears
- Fact sheets from the National Homelessness Advice Service (NHAS)
- Flexible tenancies
- Flooding - help for flood victims who rent their home
- Houses in multiple occupation
- Information for people with learning disabilities
- Landlords' duties and responsibilities - guidance
- Paying your landlord for your gas and electricity
- Private sector tenancies
- Problems with tenancies
- Rent arrears - introduction
- Right to repairs
- Social housing tenancies
- Starter tenancies
- Switching energy suppliers if you are a tenant
- Tax reliefs on letting a room in your home - rent a room scheme
- Tenancy agreements
- Tenant faces eviction due to repossession by landlord's mortgage lender
- Water charges - payment and problems
Terminal illness
Territorial Army
- See: Armed Forces
Terrorism
- Stop and search - police powers to search someone reasonably suspected of terrorist activity
- Victims of terrorism abroad - extra help from the British Government
Testing
- Independent reports on consumer goods or services - expert opinion
- Independent reports on consumer goods or services - where to get testing performed
Theatre
Theft
- Civil recovery for compensation for alleged theft or negligence
- Garage - car is stolen while at a garage
- Goods left with a trader - duty of care
- Money or property stolen on holiday
- Prepayment energy meter - tampering with or theft from a meter
- Secondhand car - the car you bought is stolen
- Vehicle insurance - theft of personal possessions from vehicle
- Vehicle theft - insurance
Third party debt order
Third party deductions
Tickets
- Complaining about event tickets
- Event tickets - checklist before you buy
- Event tickets are not what you ordered
- Event tickets arrive too late
- Illegal ticketing websites
- Organiser cancels the event
- Train journey - delay or cancellation - claiming compensation if you have a season ticket
- Unable to go to an event after buying tickets
Time limits
- Consumer problems - arbitration - returning the claim form
- Consumer problems - time limit for trader to respond to your claim
- Employment and support allowance - time limit for appealing against a decision
- Personal Independence Payment - asking for a decision to be changed - mandatory reconsideration
- Personal Independence Payment - disability questionnaire - time limit for completion
- Universal Credit - asking for a decision to be changed - mandatory reconsideration
Time off work
- Adoption leave
- Bank holidays
- Maternity leave
- Parental leave
- Paternity leave
- Pregnancy discrimination
- Redundancy - time off to look for a new job
- Right to paid holidays
- Training - right to time off work
Timeshare
- Annual maintenance charges and what happens if you don't pay them
- Cancelling a timeshare agreement - what happens
- Cancelling a timeshare agreement within the cooling-off period
- Changing your mind about a timeshare agreement
- Cooling-off period for timeshare agreement
- Definition of a timeshare
- Ending your timeshare agreement
- Management and maintenance of your timeshare accommodation - problems
- Marketing
- Misleading information about a timeshare
- Pressure selling
- Resale scams
- Resigning your timeshare membership
- Scams
- Selling a timeshare
- Timeshare - overview
- Timeshare Regulations - is your timeshare agreement covered by the regulations
Tips
Trade disputes
- See: Industrial action
Trade unions
- Help to deal with problems at work
- Right to join/not to join a trade union
- Trade union membership and dismissal
- Training for trade union representatives
Trading cheques
Trading schemes
Trading Standards
- Consumer problems Trading Standards can help with
- Getting another opinion about a consumer problem
- Reporting a consumer problem to Trading Standards
- Reporting a consumer problem to Trading Standards in the Channel Islands or the Isle of Man
- Reporting a scam
- Role of Trading Standards
Traffic accidents
- Bicycles involved in traffic accidents
- Compensation for personal injuries
- Poor road conditions as cause of accident
- Traffic accidents - general
Traffic Enforcement Centre
Traffic Penalty Tribunal
Training
- Armed Forces - education and training for veterans and for people leaving the Armed Forces
- Common scams
- Government training schemes
- Redundancy - careers advice and learning opportunities
- Right to time off work for training
Trains
- See: Rail services
Transfer of undertakings
Transfers
Transgender/transsexual people
- Birth certificates
- Gender recognition certificates (frequently asked questions)
- Hate incidents or hate crime because of gender identity
- Sex discrimination
Transport
- Community transport
- Congestion charging in London
- Disabled people - concessionary fares
- Disabled travellers - rights when travelling by bus
- Disabled travellers - rights when travelling by taxi
- Disabled travellers - rights when travelling by train
- Older people - concessionary fares
- School transport
- Underground services - disabled people's rights
- Young people - concessionary fares
- See also: Concessionary fares
- See also: Public transport
- See also: Vehicles
Transport for London
Travel
- Frequently asked questions about travel
- Health advice for travel abroad
- Insurance
- Lost or stolen travel tickets abroad
- Medical treatment abroad
- Safety abroad - Foreign and Commonwealth Office travel advice
- Travel abroad - what to think about before you travel
- Trip cancelled or cut short - making a claim on your travel insurance
- Vehicle insurance for travel abroad
- Visa requirements for British Citizens travelling abroad
- See also: Holidays
Travel agents
Travel concessions
- See: Concessionary fares
Travel expenses
- Benefits - cost of travel to benefits offices
- Employment schemes - claiming travel expenses
- Health - cost of travel to treatment
- Personal Independence Payment - travel expenses to attend a face-to-face assessment
- Students aged 16 - 19 years
- See also: Travel concessions
Travel insurance
Travellers
Travellers cheques
Treasure
Trees
Truancy
True Vision
TrustMark
- TrustMark scheme for trustworthy traders - finding a trader you can trust
- TrustMark search for a trader in your local area