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Why is this important?
A to Z index - P
Package holidays
- Accidents
- Accommodation is overbooked
- Accommodation - you are unhappy with your accommodation
- Airline has gone out of business
- ATOL scheme - protection for holidays including air travel
- Cancelled by the holiday company
- Cancelling a package holiday
- Changes to your booking by the holiday company
- Complaining about a package holiday
- Definition of a package holiday
- Destination may be dangerous
- Discrimination when a holiday is sold to you
- Food poisoning on a package holiday
- Foreign and Commonwealth Office travel advice
- Holiday company wants to increase the price
- Holiday contracts
- Holiday didn't meet the brochure description
- Holiday organiser goes out of business
- Returning early from a holiday due to illness or emergency
- Travel agent goes out of business
- Visa requirements for British Citizens travelling abroad
PALS
Parental leave
Parental responsibility
Parenting orders
Parking
- Appealing against a parking ticket issued by the local council - informal and formal appeals
- Bailiffs and enforcement of parking fines
- Blue badge parking scheme
- British Parking Association
- Parking controls and nuisance parking
- Parking fines
- Parking tickets - otherwise known as parking fines
- Private land - overview
- Traffic Penalty Tribunal
- Wheel-clamping on public or private land
- Your car is towed away or clamped
Parking and Traffic Appeals Service
Parking Charge Notice
- See: Parking tickets
Parking tickets
- Appealing against a parking ticket issued by the local council - informal and formal appeals
- Appeals to council - Notice of Rejection and charge certificate
- Appeals - what happens after the court decision
- Blue badge scheme and parking tickets
- British Parking Association code of practice.
- Cloned number plates and penalty notices
- Court order - setting aside
- Disputing a ticket issued by the local council - grounds for dispute
- Enforcement of penalties - local authority powers
- Issued by the local council
- Issued by the police - disputing a ticket
- Notice to Owner
- Parking and Traffic Appeals Service
- Parking Charge Notices for private land
- Parking on Private Land Appeals (POPLA) process
- Penalty Charge Notices for private land
- Private company takes you to court for not paying a parking ticket
- Private land - appeals process for a ticket issued by a British Parking Association company
- Private land - challenging a parking ticket issued by a British Parking Association parking company
- Private land - challenging an unfair parking ticket because of the contract between the landowner and parking company
- Private land - evidence to support an appeal against a parking ticket
- Private land - ignoring a parking ticket issued by a British Parking Association parking company
- Private land - ignoring a parking ticket issued by a parking company that is not a member of the British Parking Association
- Private land - overview
- Private land - parking company is not a member of the British Parking Association
- Private land - parking offences
- Private land - paying a parking ticket issued by a British Parking Association parking company
- Private land - reasons for appealing an unfair parking ticket
- Private land - taken to court for not paying a parking ticket
- Private land - time limit to pay a parking ticket
- Private land - what information should be on a parking ticket issued by a British Parking Association parking company
- Private land - your options if you get a parking ticket from a British Parking Association parking company
- Traffic Enforcement Centre - escalating unpaid fines to equivalent of a county court judgment
- Traffic Penalty Tribunal
- Unpaid fines - enforcement by bailiffs
- You get a parking ticket for a car used or owned by someone else
Parliamentary and Health Service Ombudsman
Partnerships
- Complaining about a sole trader or partnerships that have ceased trading
- Consumer problems - what to consider before taking a trader to court
Party sales
Passenger Focus
Passports
- Frequently asked questions about passports
- Lost or stolen passports abroad
- Personal identification for domestic flights (frequently asked questions)
- Visa requirements for British Citizens travelling abroad
Paternity
Paternity leave
Paternity pay
Pathways to Work
Patient Advice and Liaison Service
Patients
Pavements
Pavement vehicles
- See: Mobility scooters
Pawnbrokers
Pay
- Adoption pay
- Deductions from pay
- Entitlement to pay while off work
- Equal pay
- Late payment of wages
- Maternity pay
- Minimum wage
- Non-payment of wages
- Paternity pay
- Pay - general information
- Pay in lieu of notice
- Redundancy pay
- Right to an itemised pay statement
- Salary sacrifice scheme - childcare vouchers
- Taking money from wages to pay creditors
- Tips
Payday loans
- Complaints - how to complain about a lender
- Complaints - reasons to complain about a lender
- Payday loans - buying goods
PAYE
Payment protection insurance
Paypal
PCN
- See: Parking tickets
Penalty Charge Notice
- See: Parking tickets
Penalty fares
- Bus penalty fares
- Taken to court for avoiding paying a fare
- Train penalty fares
- Train penalty fares - appealling against a penalty fare
- Underground penalty fares
- Unpaid fare notice on trains
Pension credit
- Benefit cap - exemption
- Complaints about poor service
- Extra payments from the social fund
- Pension credit
- Warm Home Discount Scheme for households receiving the guarantee element of pension credit
Pensions
- Armed Forces - information for members of the Armed Forces, veterans and their families
- Automatic enrolment in a workplace pension scheme
- How much pension is needed
- Planning for your pension needs
- Preparing for retirement
- Tax relief
- Why a pension is necessary
- Workplace pension schemes
Permits
- See: Licences
Personal finance
Personal Independence Payment
- Activities, descriptors and points - how to use the table of activities, descriptors and points
- Appealing to an independent tribunal
- Asking for a decision to be changed - mandatory reconsideration
- Benefit changes from April 2013 - overview
- Change of circumstance
- Changing a decision by revision
- Changing a decision by supersession
- Claim - how your claim is assessed
- Claiming - brief guide to claims and assessment process
- Claiming - how to claim
- Claiming - when you can claim
- Claiming on behalf of someone else
- Controlled start areas - map
- Daily living activities - table of descriptors and points
- Daily living component
- Descriptors and activities - meaning of words used
- Disability conditions scoring
- Disability living allowance - effect of Personal Independence Payment on DLA
- Disability living allowance claimants - who will be affected by the introduction of Personal Independence Payment
- Disability questionnaire - form from the DWP for Personal Independence Payment
- Disputing and appealing a decision - overview
- Eligibility - when you can't get Personal Independence Payment
- Eligibility - who can get Personal Independence Payment
- Face-to-face assessment
- Fluctuating (varying) condition - which descriptor applies to you - special rules
- Grounds for supersession
- Health assessments
- Hospital - how going into hospital affects your Personal Independence Payment
- How your disability affects you - form from the DWP for Personal Independence Payment
- Late appeals to an independent tribunal
- Mobility activities - table of descriptors and points
- Mobility component
- Other benefits and services you can get
- Passported benefits
- Past presence condition
- Payments - how and when payments are made
- Payments - how long you will get it for
- Personal Independence Payment - overview
- Personal Independence Payment - what it is, who can get it and how it will be worked out
- Points needed to claim standard or enhanced rate of Personal Independence Payment
- Presence condition
- Rates of payment
- Residence condition
- Revision - special rules for changing a Personal Independence Payment decision
- Supersessions - when a supersession decision takes effect
- Table of activities, descriptors and points
- Table of passported benefits
- Terminal illness - Special Rules
Personal information
- Children - rights to see personal records
- Criminal record - disclosing to an employer (Frequently asked questions)
- Data protection
- School records
Personal injuries
- Abroad - claiming compensation
- Accident or illness on holiday abroad - independent traveller
- Car accidents abroad
- Compensation for personal injuries
- Injury caused as a result of having a service done
- Injury caused as a result of having a service done- claiming for loss
- Motor vehicle accident - claims
- Travel insurance claim
Personal pensions
- Choosing a personal pension
- Choosing an annuity
- Financial Ombudsman Service - complaints about pension providers
- Income withdrawal
- Personal pensions - general information
- Self-invested personal pensions (SIPPs)
Personal records
Persons from abroad
Persons subject to immigration control
Pests
Pets
- Abroad - taking a pet abroad
- Bringing pets into the UK
- Buying a pet
- Death of a pet
- Legal responsibilities of pet owners
- Looking after a pet
- Pet becomes ill or dies after buying it
- Rehoming of pets - owners who can no longer care for pets
- Reporting cruelty, strays or injured wild animals
PhonepayPlus
Phone services
- See: Telephones
PIQs
Planning
Plastic cards
- Types of card used for borrowing money
- See also: Credit cards
- See also: Debit cards
- See also: Store cards
Plumbers
Podcasts
Police
- Complaining about the police
- Frequently asked questions - police advice database
- Local environment problems
- Out-of-court disposal - dealing with offences without going to court
- Police powers
- Problems reporting a hate incident or hate crime
- Reporting a hate incident or hate crime
- Stolen goods - informing the police
- Stop and account - police powers to ask a person to account for his/her actions or behaviour
- Stop and search - police powers to search someone
- Uninsured vehicles - seizure by police
- Vehicle insurance - police checks
- Young people
Pornography
Possession
- See: Repossession
Post
- Air mail
- Articles for the Blind service
- Blind or partially sighted people - help with mail
- British Forces Post Office
- Cash and valuables - sending safely
- Collection times have changed
- Complaining about the service received at a Post Office
- Complaints about postal providers
- Confirming mail you send is delivered
- Damaged, lost or late delivered mail - how to claim compensation
- Delivery times
- Fee to pay card - not enough postage on mail you receive
- HM Forces Special Delivery
- Holding mail while you are away
- Keepsafe scheme from Royal Mail - holding mail while you are away
- Local Post Office is shutting down
- Mail damaged in the post
- Mail delivered late
- Mail delivered to the wrong address
- Mail left in a visible or unsecure place (doorstepping)
- Mail was lost or didn't arrive
- Making sure the mail you send is delivered on time
- Ofcom - postal services regulator
- PO Box - getting mail sent to a PO Box number
- Postal operators other than Royal Mail - rules they must follow
- Postal Redress Service
- Post is being tampered with or opened by someone else
- Post Office - complaining about service
- Post Office - products and services
- Problems with postmen and postwomen
- Receiving someone else's mail
- Recorded signed for delivery
- Redirecting post
- Refusing to deliver mail to your address - Royal Mail
- Royal Mail
- Sending items in the post - top tips
- Sending mail abroad
- Sending mail to HM Forces
- Something for you card - large items or signed for items were delivered when you were out
- Special Delivery - sending cash or valuables through the post
- Stamps - you are charged more than the face value for a stamp
- UK postal system - overview
- Universal postal service provided by Royal Mail
Post mortem
Power cut
Power of attorney
PPI
Pregnancy
- Agency workers - health and safety
- Benefits for maternity
- Benefits for maternity (frequently asked questions)
- Discrimination by employer due to being pregnant or on maternity leave
- Education during and after pregnancy
- Financial help and food supplements for mothers under 16
- Free milk and vitamins
- Free prescriptions and dental treatment
- Health and safety of agency workers
- Maternity grants from the social fund
- Maternity rights at work
- NHS maternity services
- Universal Credit - exemptions from claiming Universal Credit in pathfinder areas if you are or have recently been pregnant
Pregnancy and maternity discrimination
Premium bonds
- See: Savings bonds
Premium rate telephone services
- Complaints
- PhonepayPlus code of practice
- Premium rate numbers and how to block them
- Prize draw scams
Premiums
Prepayment meters
- Faulty meter, card, key or token
- Meter is out of credit
- Paying for energy
- Tampering with a meter
- Top-up offered to you on your doorstep - scam
- Types of prepayment meter
Pre-school education
Prescriptions
- Cancer - free prescriptions for cancer patients
- NHS prescriptions
- Pet prescriptions
- Prescription charges
Press
Pressure selling
Prices
- Advertisements
- Banned practices and unfair trading
- Call-out charges
- Display of prices
- Energy suppliers increase prices
- Food and drink
- Holiday company wants to increase the price of your holiday
- Holiday contract prices
- Increase due to mistake by trader
- Misleading prices
- More than one price
- Price comparison websites - problems
- Prices of goods are changed on a website or at a shop counter before you pay
- Repriced goods
- Restaurants - poor quality service
Priority services register
Prisoners
- Advising prisoners
- Benefit rules for prisoners
- Child maintenance - prison sentence for refusing or neglecting to pay maintenance under the 1993, 2003 or 2012 schemes
- Communication - rights to mail and phone contact
- Complaining about conditions in prison
- Convicted and unconvicted prisoners
- Discrimination in prison
- Frequently asked questions about prisoners
- Health services for prisoners
- Help with health costs
- Home detention curfew
- Housing
- Imprisoned abroad
- Organisations which can help
- Parole
- Personal Independence Payment - when you can't get it
- Prisons and Probation Ombudsman - complaints about treatment in prison and probation services
- Release dates
- Rights in prison
- Visits
Prisons and Probation Ombudsman
Private education
Private health care
- Charges
- Complaining about misconduct or negligence
- Complaints against practitioners, hospitals or dental treatment
- Going private - what to consider
- Private health care
- Private health care - overview
- Problems with payments and charges
- UK private health care associations
Private sales
Private tenants
- Disabled tenants - alterations
- Housing benefit
- Private tenancies
- Problems with tenancies
- Repairs
- Tenancy agreements
Prizes
- Premium-rate prize draw scams
- Prize draws - banned practices and unfair trading
- Prize draws - common scams
Pro bono (free) legal help
Probate
Professional and Career Development Loans
Property (belongings)
Property (housing)
- See: Owner occupiers
Property information questionnaire
- Selling a home
- See also: Home Information Packs
Property Ombudsman
Public holidays
- See: Bank holidays
Public transport
- Bus penalty fares
- Bus services - disabled people's rights
- Complaints about rail services
- Complaints about underground services in London
- Complaints about underground services outside London
- Disability discrimination in access to public transport
- Disabled people - concessionary fares
- Older people - concessionary fares
- Taxis - disabled people's rights
- Train penalty fares
- Train services - disabled people's rights
- Underground penalty fares
- Underground services - disabled people's rights
- Young people - concessionary fares schemes