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Why is this important?
A to Z index - D
Damage
- Air travel - luggage is damaged during the flight - compensation
- Car is damaged while at a garage
- Dangerous and unsafe goods cause damage
- Dry cleaner damages an item
- Faulty goods cause damage - claiming from the manufacturer
- Faulty goods cause damage - claiming from the trader
- Goods are damaged during delivery
- Goods left with a trader are damaged
- Mail damaged in the post
- Your belongings are damaged while having a service done
Damages
- See: Compensation
Dangerous goods
- See: Unsafe goods
Data protection
- Guide to the Data Protection Act
- Internet - keeping personal information secure online
- School records
Deafness
- Discrimination - information in British Sign Language
- Emergency SMS service - free of charge text messages to the emergency services for the hearing or speech impaired
- Hearing loss - help and information (Frequently asked questions)
- Introducing your Citizens Advice Bureau - information in British Sign Language
- Legal advice in British Sign Language
- Telephone and television equipment and services for disabled people
- See also: Disability
Death
- Abroad - bringing a body back to the UK
- Abroad - death whilst abroad
- Bereavement Register - dealing with unsolicited mail sent to someone who has died
- Bereavement Service - reporting a death to the Department for Work and Pensions
- Certificates
- Child maintenance arrears - recovery from an estate under the 1993, 2003 or 2012 schemes
- Death of a child and claiming benefits
- Debts - responsibility for debt when someone has died
- Finances - dealing with the financial affairs of someone who has died
- Funeral expenses from the social fund
- Inheritance if there is no will
- Inheritance tax
- Pets - death of a pet
- Property - dealing with the property of someone who has died
- Still births - procedure for registering
- Tell Us Once - reporting a death to several agencies in one contact
- Travel insurance - death abroad
- What to do after a death
- Wills
- Work-related deaths
- See also: Widows/Widowers
Debit cards
- Buying on credit - extra protection
- Chargeback scheme
- Distance sale - card used without your permission
- Lost or stolen cards abroad
Debt
- Administration orders
- Asking a creditor for time to work out your budget or seek advice - template letter
- Attachment of earnings order - taking money from wages to pay creditors
- Budget planning
- Charging order - securing the debt on your home
- Checking your finances - tool
- Consolidation
- Council tax arrears
- County court judgment - changing a court judgment
- Credit cards - difficulty making your repayments
- Credit - types of credit
- Creditor takes you to court for debt
- Dealing with debt - overview
- Dealing with the financial affairs of someone who has died
- Debt - seeking help
- Debt management companies
- Debt relief orders
- Debt Remedy Tool from StepChange debt charity
- Disputing a debt
- Disputing a debt - checking whether a credit agreement is valid
- Disputing a debt taken out when under pressure, suffering from mental illness or learning difficulties, or under the influence of alcohol or drugs
- Disputing a debt - taking action
- Domestic heating oil - problems paying your bills
- Electricity arrears
- Emergency debt problems
- Frequently asked questions about debt
- Gas arrears
- Harassment by creditors
- Identity theft (frequently asked questions)
- Increasing your income
- Individual Voluntary Arrangements (IVAs)
- Information in British Sign Language
- Joint debts - disputing a debt taken out jointly with someone else
- Living together and civil partnership - financial rights and responsibilities
- Living together and marriage - financial rights and responsibilities
- Managing your finances - information for people with learning disabilities
- Mortgage arrears - how to deal with mortgage debts
- Negotiating with non-priority creditors
- Negotiating with priority creditors
- No money available to offer to non-priority creditors to pay off a debt - template letter
- Offer to non-priority creditor - template letter
- Order to obtain information
- Redundancy - debt advice following redundancy
- Rent arrears - introduction
- Request to creditor to write off a debt - template letter
- Saving money by spending less
- Small claims
- Switching energy suppliers if you are in debt with your current supplier
- Taking money from a bank account to pay creditors
- Taking money from wages to pay creditors
- Template letter guidelines
- Third party debt order to pay creditors
- Unenforceable debts
- Urgent debt problems
- Water bill arrears
- Young people
- Young people - money advice videos
Debt relief orders
Decision trees
- Cancelling a service
- Debt Remedy Tool from StepChange debt charity
- Garages - cost of repairs or servicing
- Holiday company goes out of business
- Making a complaint
- Returning faulty goods for a refund
Decorators
Deduction order
Deductions from benefit
Deductions from earnings order
Deductions from wages
Deed poll
Delays
- Air travel - delayed luggage
- Deliveries
- Distance sales - delays in delivery
- Event tickets arrive too late
- Flight delayed or cancelled - claiming compensation
- Service is taking too long
- Train journey - claiming compensation
- Train journey - claiming compensation if you have a season ticket
Deliveries
- Broken appointments - claiming compensation
- Delays
- Delivery notes and damaged goods
- Distance sales - compensation for goods which don't arrive or arrive late
- Distance sales - delays in delivery
- Goods are damaged during delivery
- Goods delivered are not what you ordered
- Missing items from a delivery
Dental treatment
- Abroad - going abroad for dental treatment
- Charges for NHS dental treatment
- Complaints about dentists
- Finding an NHS dentist (Frequently asked questions)
- NHS dental treatment
- Private dental treatment - complaints
Dentists
- See: Dental treatment
Deposits
- Building work - paying a deposit
- Energy supplier wants financial security before connecting you to the supply
- Getting back a deposit from a landlord
- Guidance for landlords
- Holidays - cancellation and deposits
- Limited company has gone into administration, receivership or liquidation - your options
- Rent deposit guarantee schemes
- Secondhand cars
- Telephone service providers
- Timeshare
Detention
Digital bundle providers
Digital television
Direct discrimination
Direct Marketing Association (DMA)
Direct Selling
Directories
Disability
- Access to education
- Appointing someone else to claim / collect a person's benefit
- Armed Forces - health information for veterans and their families
- Armed Forces - housing information for disabled veterans
- Banking - information for people with learning disabilities
- Bedroom tax - exemption for disabled children
- Benefits for disabled people (frequently asked questions)
- Benefits for sickness and disability
- Benefits if you have a disabled child
- Benefits - information in British Sign Language
- Blue badge parking scheme
- Care homes
- Community care services
- Complaints about local authority social services
- Council tax reduction scheme
- Debt - responsibility for debts taken out when ability to understand a credit agreement was affected by mental illness or a learning disability
- Direct payments for community care services
- Education organisations
- Employment and support allowance
- Fuel - extra help for disabled people - overview
- Government employment schemes
- Grants for improvements to a disabled person's home
- Housing - information for people with learning disabilities
- Legal definition
- Power of attorney - managing someone's affairs
- Priority Services Register - extra help with gas and electricity
- Special educational needs
- Telephone and television equipment and services for disabled people
- Voting procedures
- See also: Disability discrimination
Disability discrimination
- Access to work scheme
- Code of Practice for provision of goods, facilities or services
- Deafness - information in British Sign Language
- Discrimination at work
- Discrimination in schools
- Dismissal because of discrimination
- Equality and Human Rights Commission
- Frequently asked questions about disability discrimination
- Goods and services - removing barriers for disabled people
- Goods and services - you are treated worse because of something connected to your disability
- Hate incidents or hate crime because you are, or thought to be, disabled
- House purchase
- House sale
- Insurance
- Landlord's duty to make alterations for a disabled tenant
- Private healthcare
- Reasonable adjustments - adaptations to enable a disabled person to use goods, facilities or services
- Special educational needs
- Taking action about disability discrimination
- See also: Disability
- See also: Discrimination
Disability living allowance
- Benefit changes from April 2013 - what the changes mean
- Claimants aged 65 and over and introduction of Personal Independence Payment
- Disability living allowance
- Personal Independence Payment - effect on disability living allowance
- Personal Independence Payment introduction - which disability living allowance claimants will be affected
Disabled person's transport
- Air travel - help at the airport
- Air travel - help before you travel
- Air travel - help boarding and on the plane
- Blue badge scheme
- British Parking Association code of practice - what disabled drivers can expect
- Buses - access rights for disabled people
- Cars - adaptations for disabled people
- Concessionary fares on public transport
- Driving tuition and assessment
- Free bus travel
- Motability scheme
- Parking tickets - dispensation for blue badge holders
- Taxis - access rights for disabled people
- Trains - access rights
- Underground services
- Vehicle options for disabled people
- Wheelchairs and mobility scooters
Disablement benefit
Disciplinary procedures
- Dismissal and disciplinary procedures at work
- Early conciliation
- Informal solutions
- Making an employment tribunal claim
- Mediation
- Raising a formal grievance
Disconnection and reconnection
- Businesses - telephone, internet, broadband and TV subscriptions - threatened disconnection because you are behind with paying your bills
- Gas and electricity - your supplier is threatening to disconnect you
- Gas and electricity goes off - what to do
- Green Deal - threatened disconnection because you are unable to meet payments
- Internet and broadband - reasons for disconnection and getting reconnected
- Internet and broadband - threatened disconnection because you are behind with paying your bills
- Internet and broadband service - advice for vulnerable people
- Telephone and mobile phone services - advice for vulnerable people
- Telephones and mobile phones - reasons for disconnection and getting reconnected
- Telephones and mobile phones - threatened disconnection because you are behind with paying your bills
- Television subscription - reasons for disconnection and getting reconnected
- Television subscription - threatened disconnection because you are behind with paying your bills
- Water supply
Discretionary Learner Support
Discrimination
- Abusive neighbour disputes
- Accommodation agencies
- Age discrimination at work
- Agency workers - employer stops giving you work
- Agency workers and pregnancy
- Benefits - discrimination when claiming benefits
- Buying and selling a house
- Complaints about discrimination in health services and local authority social services
- Disability discrimination - taking action
- Discrimination and your rights - Equality Act 2010
- Dismissal because of discrimination
- Disrepair in rented accommodation
- Employment tribunals
- Families and children - discrimination in claiming benefits
- Frequently asked questions about discrimination
- Goods and services - common situations where discrimination is not allowed
- Goods and services - complaining about or reporting a trader for discrimination
- Goods and services - harassment
- Goods and services - overview
- Goods and services - taking action
- Hate crime podcast
- Healthcare
- Income support - discrimination when claiming
- Insurance and discrimination
- Jobseeker's allowance - discrimination when claiming
- Letting property
- Mental illness
- Migrant workers - right not to be discriminated against
- Package holidays - discrimination when a holiday is sold to you
- Pregnancy - discrimination because of pregnancy
- Private sector tenancies
- Race discrimination - taking action
- Racist attacks
- Redundancy and discrimination
- Religion - discrimination because of religion or belief
- Renting property
- School
- Services - when traders can limit their services to certain people
- Sex discrimination - taking action
- Sexual orientation - discrimination because of sexual orientation
- Sickness and disability - discrimination when claiming benefits
- Social housing tenancies
- Solicitors - duty not to discriminate
- Tenancy agreements
- Unfair treatment by debt collectors
- Working tax credit and child tax credit - discrimination when claiming
- Workplace
- Young people and healthcare
- Young people and housing
- Young people - problems claiming benefits
- Young people - right not to be discriminated against
- See also: Age discrimination
- See also: Disability discrimination
- See also: Race discrimination
- See also: Religious discrimination
- See also: Sex discrimination
- See also: Sexual orientation discrimination
Dismissal
- Acas Arbitration Scheme
- Claiming benefits after dismissal
- Constructive dismissal
- Dismissal action
- Dismissal - an outline
- Notice
- Pregnancy and dismissal
- Retirement and unfair dismissal
- Sickness - dismissal whilst absent from work due to sickness
- Unfair dismissal
- Unfair dismissal and age discrimination
- Wrongful dismissal
- See also: Redundancy
Dissolution of civil partnerships
- Changing your name
- Child maintenance under the 2012 scheme
- Ending a civil partnership
- Retirement pension after dissolution of partnership
Distance learning
Distance sales
- Cancelling an order for goods - template letter to trader
- Cancelling an order for services - template letter to trader
- Cancelling an order when the cooling-off period does not apply
- Cancelling an order within the cooling-off period
- Consumer Protection Regulations
- Cooling-off period - when does it apply
- Cooling-off period when you want a service to start straight away
- Credit agreement - what happens if you cancel an order
- Delayed deliveries
- Distance selling - consumer rights
- Extra rights to information for purchases made over the internet, by e-mail, interactive TV or mobile phone
- Financial services - information you should receive
- Goods - how long is the cooling-off period when you buy goods
- Goods bought abroad outside Europe
- Goods bought in Europe
- How a distance sale contract is made
- Internet auctions
- Online shopping - video about your consumer rights
- Payment card used without your permission
- Pre-purchase information and post-purchase written information you should receive
- Prices of goods are changed on a website before you pay
- Returning goods - responsibilities and costs
- Services - how long is the cooling-off period when you buy services
- Telephone sales
Divorce
- Changing your name
- Child maintenance under the 2012 scheme
- Getting a divorce
- Retirement pension for divorced women
DNA tests
Doctors
- Choose and book
- Choosing, registering with and changing GP
- Complaints about doctors
- Consultants - choosing treatment with a particular consultant
- Health information for people with learning disabilities
- Professional misconduct by NHS staff
- Treatment by GPs - patients' rights
- Treatment for people from abroad
Dogs
- Dog control orders
- See also: Assistance dogs
Domestic abuse
- See: Domestic violence
Domestic appliances
- Extended warranties for electrical goods
- Extended warranty - cancellation
- Problems with gas and electrical appliances
- Video about your consumer rights
Domestic heating oil
- Bills - problems paying
- Delivery problems
- Domestic heating oil - overview
- Oil clubs - setting up and running an oil club
- Saving money on oil bills
- Supply - problems with oil suppliers
Domestic violence and abuse
- Frequently asked questions
- Help for people experiencing physical or emotional abuse in a relationship
- Organisations giving information and advice for people experiencing physical or emotional abuse in a relationship
- Pets - fostering pets of those escaping domestic violence
Donations
Doorstep sales
- Banned practices and unfair trading
- Bogus energy salespeople - common tricks
- Cancellation notice - what it must say
- Cancellation rights
- Cancelling a doorstep sale contract - letter
- Doorstep crime - how to avoid it
- Doorstep crime - how to report it
- Doorstep crime - overview
- Doorstep sales - when you can cancel a contract
- Energy saving device offered to you on your doorstep - scam
- Energy suppliers - face-to-face marketing code of practice
- Energy suppliers - protecting yourself
- High pressure sales techniques
- How to cancel a contract
- Overview
- Party sales
- Prepayment meter top-up offered to you on your doorstep - scam
- Quick quiz on doorstep sales
- Specified contracts
- Starting the contract early
- Video about dealing with doorstep sales people
- Vulnerable people - protection from rogue traders - how to buy wisely
- Vulnerable people - protection from rogue traders - how to deal with a doorstep salesperson
- What happens when you cancel a contract
- When you can cancel a contract
Double glazing
Drainage
Draughtproofing
- Home insulation improvements - help from the Energy Companies Obligation
- Saving money on energy bills
Driving
- Age when driving is allowed
- Licences
- Mobile phone use whilst driving
- Parking fines
- Traffic accidents
- See also: Driving tests
- See also: Parking
Driving instruction
Driving licences
Driving offences
- Appealing against parking fines
- Parking tickets - appealing to the Parking and Traffic Appeals Service
- Parking tickets - appealing to the Traffic Penalty Tribunal
- Parking tickets - informal and formal appeals
- Traffic Penalty Tribunal - appealing against parking and other traffic offences
Driving tests
Drought
Drugs
- Alternative medicine - organisations
- Anti-social behaviour in housing
- Complementary medicine - organisations
- Drugs in school
- Misuse - help available on the NHS
- Pet prescriptions
- Young people