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Letter to say you received goods or services you didn't ask for

You can use this letter  write to a trader who has sent you goods or services you didn’t order or ask for. These are called ‘unsolicted’.

For more information about when you should use this letter, see You've received goods or services you didn't ask for.

This template is to be used for guidance and may not suit your specific situation. If you require more detailed advice and guidance, you can get more help.

  Sample

Jade Caine
28b Raine Road
Bristol
PC1 2MA


Grow on You
2 Raine Road
Bristol
PC2 3MA

21 May 2013

Dear Sir or Madam,

Consumer Protection (Distance Selling) Regulations 2000

On 03/02/2011 I received from you: A large ceramic plant pot 24" diameter.

I would like to make it clear to you that I did not order these goods and they are therefore unsolicited.

I will make the goods available for you to collect at your expense in the next 14 days, but after this time I will treat the goods as my own.

Please contact me to arrange collection.

Yours faithfully



Jade Caine

Citizens Advice

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