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News

Tax credits renewals - 31 July deadline

Respond to your tax credits renewal pack before the 31 July deadline.

23 April 2014

Family law reforms – what’s changing?

Summary of changes to family law and introduction of the Family Court, from 22 April.

17 April 2014

New rules for bailiffs come into force

Changes to the rules bailiffs must follow when collecting payment for a debt, from 6 April.

6 April 2014

FCA takes over regulation of consumer credit firms

FCA replaces OFT and introduces new rules for payday lenders and debt management companies.

1 April 2014

Acas helpline number changes

The Acas helpline and its Equality and Redundancy helpline numbers have changed.

24 March 2014

Budget 2014

Summary of measures announced in the chancellor's budget of 19 March.

19 March 2014

Better speech to text phone services

Text relay service for people who have trouble hearing or speaking when using the phone.

18 March 2014

Is your mobile provider treating you fairly?

Consumer International's campaign for a fair deal for mobile phone users.

14 March 2014

Domestic Violence – new measures introduced to protect victims

'Clare's Law' scheme allows people to find out from police if their partner has a history of domestic violence.

13 March 2014

Same-sex couples weddings to take place from March

Same sex couples will have the right to get married, from 29 March.

13 March 2014

Understanding your customers’ rights

Check whether your business complies with consumer law.

10 March 2014

Housing Benefit - social sector size restrictions and disability discrimination

Ruling that Removal of the Spare Room Subsidy does not unlawfully discriminate against disabled adults.

7 March 2014

Information for disabled people employing a carer or personal assistant

Enhanced Disability Tax Guide website for disabled people taking on a carer or personal assistant.

5 March 2014

NHS England plans to collect and share GP medical records

NHS plan to share your personal data from medical records and how to opt out.

5 March 2014

If you miss an ESA medical assessment

DWP guidance on what count as good reasons for missing ESA medical assessments.

4 March 2014

Housing Benefit size restrictions for social housing tenants - closing the loophole

Entitlement to housing benefit refund if under occupancy size criteria rules were wrongly applied.

28 February 2014

Does your energy company owe you money?

Ofgem calls on six largest energy suppliers to return money to former customers.

28 February 2014

Help if you’ve been affected by flooding

Information, advice and financial help for people affected by flooding.

13 February 2014

Compensation if you’ve been mis-sold credit card or identity fraud protection insurance

Entitlement to compensation if you've been mis-sold credit card or identity fraud protection insurance.

13 February 2014

If personal or financial data gets into the wrong hands – what you can do

Protecting yourself if you think a bank or company has failed to keep your personal or financial information safe.

12 February 2014

Tax guide for students

New website giving information for students, on how to deal with tax issues.

12 February 2014

National Student Money Week

Events promoting the support and advice available to help students manage their finances.

10 February 2014

Safer Internet Day – let’s create a better internet together

Global Safer Internet Day aims to promote the safe use of technology.

7 February 2014

Debt management plan (DMP) – is it right for you?

Find out if a debt management plan could be a solution for your debt problems.

6 February 2014

Tell us about your experience of claiming ESA

Call for stories to support a campaign to improve the ESA claims process.

4 February 2014

Tax guidance for migrants

Free online tax information to help migrants with UK tax affairs.

4 February 2014

Getting a passport urgently

Changes to Passport Office services from 3 February if you need a passport urgently.

29 January 2014

Problems with repairs?

New information on problems with repairs in rented accommodation.

16 January 2014

Disability Living Allowance reassessments for Personal Independence Payment

Areas where PIP will be introduced for existing DLA claimants over 16, from 13 January.

6 January 2014

Changes you can expect from your energy supplier

Ofgem brings in changes to help you get the best deal from your energy supplier.

4 September 2013

Domestic violence - getting help

Sources of help for people experiencing domestic violence or abuse.

29 December 2013

Get help early for Christmas debt problems

Sources of help and advice to deal with debt problems before they get out of control.

26 December 2013

Returning an unwanted gift

Your rights to return gifts to a shop if they are unwanted or faulty.

26 December 2013

Bailiffs at your door?

Tips on dealing with bailiffs collecting a debt, covering how they should behave, fees and how to complain.

23 December 2013

Behind with your rent?

How to deal with rent arrears, before your housing debt gets out of control.

20 December 2013

Help from foodbanks

Help with emergency supplies if financial problems mean you are struggling to afford food.

16 December 2013

The Co-operative Legal Services

Family law services from Co-operative Legal Services - fees and how to contact them.

9 December 2013

Next stage of Universal Credit roll-out

Couples and families to be able to claim Universal Credit from 2014, in some parts of the country.

6 December 2013

Changes to call costs for customer service phone lines

Calls to 084 and 087 telephone numbers for customer service and complaints to change in June 2014.

6 December 2013

The government's Autumn Statement

Summary of announcements made in the Chancellor's Autumn budget statement of 5 December.

5 December 2013

RBS and NatWest computer problems – have you been left out of pocket?

RBS, NatWest or Ulster Bank customers affected by IT problems - what you can do.

4 December 2013

Watch out for fraudsters selling cheap fake car insurance

Fake car insurance scams by ghost brokers and how to avoid them - video.

3 December 2013

Offers to cut your water bill?

What to do if contacted by a company offering to cut your water bills in exchange for a fee.

26 November 2013

Christmas shopping tips

Tips to make buying and returning Christmas presents easier.

25 November 2013

Avoiding Christmas debt

Top tips to help you avoid overspending at Christmas.

25 November 2013

Payday loan costs to be capped

Government plans to cap the interest rate and other costs of payday loans.

25 November 2013

Child maintenance - government scheme extended to all families

All separated parents may apply to the 2012 Child Maintenance Scheme from 25 November.

25 November 2013

How to get a better deal on your wheelchair or mobility aid

Tips on finding a good deal when buying wheelchairs, stair lifts and other mobility aids.

18 November 2013

Computers under attack – watch out for malicious emails

Warning about a fake email attachment scam, which installs malicious software on your computer.

18 November 2013

Passports and European Health Insurance Cards – don’t pay more than you should

Use government websites to avoid overcharges when buying a passport or EHIC.

18 November 2013

Buying a used car – check it, don’t regret it

Simple checks to make sure the used car you buy is safe, legal and matches its description.

4 November 2013

Help if you're affected by the bad weather

Getting help if you have been affected by the recent bad weather.

28 October 2013

Changes to challenging or appealing a benefit decision

Rules for challenging and appealing a benefit decision have changed for benefits paid by the DWP.

28 October 2013

Mis-sold energy by Scottish Power?

Compensation for Scottish Power customers, following a breach of rules about sales practices.

25 October 2013

Energy price hikes and your rights

Your rights and getting a cheaper deal if your energy supplier raises prices.

25 October 2013

Subletting – what social housing tenants need to know

Tenants must get their landlord's permission before subletting their home.

15 October 2013

Thinking of taking in a lodger?

What to think about before taking in a lodger.

15 October 2013

Struggling to pay your council tax bill?

What you can do if you have fallen behind on your council tax bill.

11 October 2013

Help to Buy: mortgage guarantee scheme

Buying a home with a minimum five per cent deposit.

10 October 2013

Help with court and tribunal fees

New fee remission scheme to help get a refund of court and tribunal fees, from 7 October.

7 October 2013

Beware imposter ‘CAB’ cold callers

Imposters claiming to be from the CAB are cold calling people offering help with accident claims.

2 October 2013

Warm Home Discount for winter 2013-14

Help with electricity bills for pensioners and some people on a low income.

2 October 2013

National Minimum Wage goes up

New rates of National Minimum Wage from 1 October.

27 September 2013

Does your business need a consumer credit licence?

Save money on your licence renewal if you register by 30 November.

27 September 2013

Phone scam to steal personal and banking details – vishing

Financial Fraud Action UK (FFA UK) is warning people of a growing phone scam called 'vishing'.

25 September 2013

Children's internet safety - are you a switched-on parent?

Top tips on keeping your children safe when they go online.

6 September 2013

Letters to help with your consumer problem

Find out a quick and easy way to write your complaints letter online.

4 September 2013

Education changes

Changes to rules about taking your child out of school during term time and free places for some 2 year olds.

20 August 2013

Student housing - what you need to know

Tips on finding and living in student accommodation, rented privately or provided by your university or college.

15 August 2013

Quick house sale companies - advice from the OFT

OFT's top tips on what to look out for if you're thinking of using a 'quick house sale' company.

7 August 2013

Payday loans - don't let short term debt lead to long term problems

What to do if you are struggling to pay back a payday loan and video on the rules payday lenders must follow.

5 August 2013

Tax credits - 'Where's my reply'? service

Online tool for checking the progress of a Child Tax Credit or Working Tax Credit claim or enquiry.

2 August 2013

How to complain about nuisance calls and texts

Online tool from Which? to help you report nuisance calls and texts.

30 July 2013

Child maintenance - government scheme extended to more families

Extension of the statutory child maintenance scheme, to include more families from 29 July.

29 July 2013

Fees introduced for making a claim to an employment tribunal

New rules mean that unless you pay a fee, your claim to an employment tribunal can't start or progress.

29 July 2013

Using your smartphone or tablet abroad

Ways of keeping costs down when using a mobile phone or tablet computer abroad.

24 July 2013

Health and care services – have you been discriminated against?

How to spot if you have been discriminated against when using health and care services and action you can take.

23 July 2013

Scams – don't get caught out this summer

Scams to watch out for during the holiday season.

23 July 2013

Finding a trader you can trust

Consumer Codes Approval Scheme to help you find a trustworthy trader.

17 July 2013

Benefit Cap starts across Britain

National rollout of the Benefit Cap started on 15 July.

15 July 2013

Bailiffs - know your rights

Bailiffs - your rights and what to do when dealing with bailiffs.

10 July 2013

New extended warranties price comparison website

The UK's first extended warranties price comparison website launched.

10 July 2013

Individual voluntary arrangement (IVA) – is it right for you?

Find out how an IVA works and whether this is the best option for you if you've got debt problems.

5 July 2013

Ofgem reforms for consumers

Ofgem is proposing to change the energy market - making it simpler, clearer and fairer for consumers.

2 July 2013

Consumer law changes

The European Consumer Rights Directive and Consumer Rights Bill will change consumer law in 2014.

28 June 2013

Older news

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