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Problems with goods - letter before court action

You can use this letter to warn a trader that you're thinking of taking court action to sort out a problem with faulty goods.

If a trader has not responded to any of your previous letters of complaint or has stopped responding to your complaint, your next step may be to take court action.

Going to court is the last resort and you should always try to find another way of reaching an agreement first.

For more information about when to send a letter before court action, see Step one: Write a letter before action.

This template is to be used for guidance and may not suit your specific situation. If you require more detailed advice and guidance, you can get more help.

  Sample

Ann Other
66 Heron Street
Willowshire
WL4 8HH


The Big Shop
123 Green Lane
Redshire
RE1 1ER

2 October 2014

Letter before court claim

Dear Sir or Madam,

Re: faulty Own Brand Kettle, KS519

I have not received a reply to my letter dated 26 November 2011 regarding the faulty goods which I bought from you on 20 November 2011. This letter explained what is wrong with the goods and why I am entitled to a refund.

I am once again requesting a full refund of the purchase price of £85 on the grounds that the goods were not of satisfactory quality under the Sale of Goods Act. I enclose a copy of the proof of purchase.

I would like a reply as soon as possible so that I know you have received this letter. If you don't agree to the refund, could you please then send me a detailed response saying why you don't agree.

To avoid taking court action, I am willing to use Alternative Dispute Resolution to resolve this problem.

If I do not receive a satisfactory response from you within 30 days of the date of this letter, I intend to issue proceedings against you in the county court without further notice. This may increase your liability for costs.

I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraph 4 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction.

I look forward to your acknowledgement.

Yours faithfully



Ann Other

Enc: copy of proof of purchase

Citizens Advice

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