Buying by internet, mail order or phone
When you are sold something on the internet, by mail order or phone, this is known as distance selling.
Find out what information you should receive when you buy in this way. You also have extra rights to cancel a distance sale.
Extra legal rights the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give you when you buy goods or services at a distance.
How to work out whether you have a legally binding contract after buying goods or services by internet, mail order, phone or television, with practical examples.
What pre-contract information and post-purchase written information you should receive from the trader when you buy goods or services by internet, mail order, TV or phone.
Your extra rights to information when you buy electronically by internet, email, interactive TV and mobile phone.
You should receive certain information before you agree to download or stream digital content including your rights, what these rights are and when they apply.
Cancelling a distance sale order
- Cooling-off period when you buy goods
- Cooling-off period when you buy services
- Services bought by distance sale - if you want the service to start straight away
- Does the distance sale cooling-off period apply to you?
- Cancelling within the cooling-off period
Your rights if you bought something by internet, mail order, phone or TV before 13 June 2014.