Different ways of buying
Your rights differ depending upon how you buy something.
You may buy something on credit, online, by mail order, by phone. You may also buy on your doorstep, at a boot sale or from a private or overseas seller.
Find out more about these ways of buying in this section.
Can you help us improve our consumer advice?
We’d really value your feedback about your experience using this website.
Please answer a few questions about why you came here today and how helpful you think our advice is.
You can open the survey now and complete it when you're ready.
Buying goods and services on credit or by debit card
Buying by internet, mail order or phone
- Distance selling: how the law protects you
- How a distance sale contract is made
- Information you should receive
- Extra rights to information when you buy electronically
- Downloading or streaming digital content
Private sales and car boot sales
Your rights if you bought goods at a reduced price in a sale, including what happens if you change your mind and faults that were pointed out to you by the seller.