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Problems with how long a service takes
When you have a service, it should be done within a reasonable time. Find out what to do if a job is taking too long to start or finish. Consider when it is appropriate to stop a service.
This content applies to England
Delays to a service
Your rights if a trader takes too long to start or finish work whether or not dates for the work have been agreed beforehand.
Delays to a service – what is ‘a reasonable time’
What is meant by ‘a reasonable time’, and what you can do if a service has not been carried out in a reasonable time.
How to stop a service
Stopping a service because it is taking too long to start or, if the service has started and is taking too long to finish. Negotiating with the trader, telling the trader to stick to the deadline, and claiming back money for work not done.
How to stop a service – telling a trader to stick to a deadline
How to tell a trader that it’s essential they stick to a firm deadline, called making time of the essence, if you want to stop a service that is taking too long.
Letter to complain about a service - delays
Letter to complain to a trader about delays in starting or finishing a service.